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Hotel H12

3.0 star property
3-star hotel near Main Market Square

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Photo gallery for Hotel H12

Front of property
Reception
Reception
Junior Suite | 1 bedroom, hypo-allergenic bedding, desk, soundproofing
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪5 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, hypo-allergenic bedding, desk, soundproofing

Deluxe Apartment

  • 463 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, hypo-allergenic bedding, desk, soundproofing

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, desk, soundproofing

Junior Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the neighborhood

Kraków

City center stay.Within a 15-minute walk of this Kraków Old Town hotel, you'll find Main Market Square and Wawel Castle. Royal Road and Planty Park are also within half a mile (1 km).

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 5 min walk - 0.3 miles
  • St. Mary's Basilica - 5 min walk - 0.3 miles
  • Galeria Krakówska - 8 min walk - 0.4 miles
  • Wawel Castle - 14 min walk - 0.8 miles

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬1 min walk
  • ‪METRUM Restobistro - ‬1 min walk
  • ‪Moaburger - ‬2 min walk

About this property

Hotel H12

3-star hotel near Main Market Square
Hotel H12 offers its guests spa services, tour/ticket assistance, and coffee/tea in a common area. WiFi is free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Hotel H12 also features concierge services, dry cleaning/laundry services, and a front-desk safe.

This 3-star Kraków hotel is smoke free.

  • 29 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
Hotel H12 offers 29 air-conditioned accommodations with complimentary bottled water and slippers. 112-cm Smart televisions come with satellite channels.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Polish

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Property amenities

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 112-cm smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 80 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

How close is Hotel H12 to the airport?

Hotel H12 is 10.6 mi (28-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

Does Hotel H12 have an airport shuttle?

Hotel H12 offers an airport shuttle 24 hours a day, on request, for a charge of PLN 110 per vehicle, one-way.

Does Hotel H12 offer free breakfast?

Free breakfast isn’t provided at Hotel H12, but buffet breakfast is offered for a fee of PLN 80 for adults and PLN 80 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Hotel H12?

No, there is no casino at this hotel.

What time is check-in at Hotel H12?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel H12?

Free parking is not available at this hotel.

Does Hotel H12 have a pool?

Hotel H12 does not have a pool.

Does Hotel H12 have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel H12 to downtown Kraków?

Hotel H12 is 0.2 mi away from Kraków.

Hotel H12 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 88 reviews
Rating 8 - Good. 18 out of 88 reviews
Rating 6 - Okay. 1 out of 88 reviews
Rating 4 - Poor. 0 out of 88 reviews
Rating 2 - Terrible. 1 out of 88 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here, it is in a great location, the hotel was very clean and the staff couldn’t do enough to help you, we really enjoyed it and would stay here again
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Paul

Stayed 3 nights in Apr 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Vladimir

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Brilliant little hotel, clean, friendly and helpful receptionists at the front desk. Restaurant for breakfast is small, no windows but a very good selection of food and drink to suit all needs. Just a small seating area in reception with free, tea, coffee and water all day, if you want alcohol you can ask for a drink from behind reception…. I believe, we didn’t. The rooms were nice with plenty of wardrobe space, bathrooms had a good size shower, no bath, just one pillow but I guess could have asked for another, tea and coffee in rooms and water topped up everyday. This is a wonderful hotel in a fantastic location to the main squares by foot literally in 6 minutes and airport is approx 25 minutes by taxi. Would recommend and would definately go back! We only stayed for 3 nights.
Stayed 3 nights in Mar 2025

10/10 Excellent

Santina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

young joong

Liked: Cleanliness, staff & service
Disliked: Room comfort
staff was so kind but the noise from drunk ppl outside of the hotel was horrible.
Stayed 1 night in Mar 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, great location, right in the old town
Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well located property 2 minutes away from the main square but away from the noise. A definite recommendation
Stayed 3 nights in Feb 2025

10/10 Excellent

Zeb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not comfortable. Bed had a hump in the middle and slanted on both sides
Stayed 3 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Excellent location very close to the main square in the Old Town. The hotel is about a 2 minute walk from the main square. Check in was very smooth and reception staff were polite, efficient, informative and helpful. The room was spacious and had everything we needed for a 4 night stay. The bathroom was clean with an efficient shower. The towels were a bit on the small size but just a small issue. Housekeeping was efficient and unintrusive. The breakfast room was clean and the staff ensured that tables were cleared as soon as guests had finished. There was plenty of choice and all the food was well presented and tasty. I would certainly recommend this hotel to anyone planning a trip to Krakow.
Stayed 4 nights in Feb 2025

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable
Stayed 6 nights in Feb 2025

10/10 Excellent

Emma

Stayed 3 nights in Jan 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidy, clean and great value.

Great hotel, close to the Christmas market and many other attractions in Krakow. Would definitely stay here again if ever visiting the city.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Ali

Stayed 3 nights in Oct 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Lorna

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Flying Visit

Great location minutes from the Old Town and short walk to Krakow main station for easy transfer from the airport.
Stayed 2 nights in Oct 2024

10/10 Excellent

alan, Wantage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good position excellent staff the only downside was if you opened the windows on the street side there was people all night making noise
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024