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4.5 out of 5

"very good, it was nice place to stay in Hong Kong west " More

By a verified traveler on Sat 01 Jul 2017

Hotel Description

Family-friendly 5-star hotel near K11 Shopping Mall

City center stay

At this Tsim Sha Tsui hotel, you'll be within a 5-minute walk of Tsim Sha Tsui Promenade and K11 Shopping Mall. Kowloon Mosque and Islamic Centre and Hong Kong Cultural Centre are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the health club and perks like free WiFi and a free area shuttle.

Free Internet, satellite TV

The 688 guestrooms offer free WiFi and free wired Internet, 24-hour room service, and thoughtful touches like bathrobes and slippers. Other amenities include satellite TV, premium bedding, and coffee/tea makers.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$204 per night

Horizon Club Deluxe Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club Deluxe Harbour View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club Deluxe King Room with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Club Deluxe Harbour View King Room with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Kowloon Shangri-La, Hong Kong ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kowloon Shangri-La, Hong Kong

Everyone (5)
5 out of 5
The only complaint I have was the temperature could not be controlled. I would have to turn off the fan on the thermostat In my suite, the living room was too cold, the bedroom was a bit warmer.

Posted by on Feb 2, 2019

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Comment from Hotel Management

Feb 17, 2019 by Conor Hadlington, Resident Manager

Thank you and we are delighted to hear about your enjoyable staying experience. We look forward to welcome you back next time you are in town. Yours, Conor Hadlington, Resident Manager

5 out of 5
Dated exterior but very well maintained interior and excellent, responsive staff. Location was ideal for transportation and viewing the harbor.

Posted by on Dec 12, 2018

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5 out of 5
very good, it was nice place to stay in Hong Kong west

Posted by , from Abu Dhabi on Jul 1, 2017

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Comment from Hotel Management

Jul 6, 2017 by Best, Philip Dewar, General Manager

Thank you Firas for your kind words - we all cannot wait to welcome you back real soon. Best, Philip Dewar, General Manager

4 out of 5

Convenient place to stay in Kow Loon

Pros: Location and comfort.
Location: my favorite restaurant there-Din Tai Fung and Spasso Italian.
The hotel is well situated in Kow Loon relative to business, subways Star Ferry (little bit of a walk from the hotel) to Honk Kong, shopping and restaurants. The rooms are comfortable, mostly updated and have all the amenities mostr westerners would expect. The staff is exceptionally friendly and fluent in English and many other languages. I will be back.

Posted by , from Denver on May 2, 2017

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Comment from Hotel Management

May 4, 2017 by Ulf Bremer, General Manager

Thank you Ed for sharing such nice compliments! We are all pleased to know that you had a great time with us, and cannot wait to welcome you back with our brightest smiles next time. Yours, Ulf Bremer, General Manager

5 out of 5

Wonderful hotel

Cons: Tv set to only allow limited sound. This meant that it was impossible to watch a pay-per-view movie
Loved almost everything about hotel. Convenient to attractions and to transportation. Staff friendly and very accommodating. Cafe Kool restaurant was excellent.

Posted by , from Arkansas on Dec 30, 2016

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4 out of 5

I had a beautiful harbour view and the staff was great!

Pros: Close restaurants, Free Internet, Quiet
Cons: bad a/c
My overall rating would have been excellent if not for the airconditioning. I complained about the "musty" smell coming from the air conditioner and they attempted to fix it by changing the filter...it didn't work. Overall the staff was excellent. One of the staff saw me on the subway system and actually got me on the right train, took me to my reastaurant and made sure that I was seated before leaving. This was all on her own time! That is what I call going over and above what is expected!

Posted by , from Florida, USA on Jul 17, 2012

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5 out of 5

made me fell amazing

GREAT HOTEL,CLEAN,STAFF AMAZING ALWAYS READY TO PLEASE, AFTER A DAYS WORK YOU FEEL LIKE A KING COMING BACK TO THE HOTEL ALWAYS FRIENDLY

Posted by , from NEW YORK on Feb 7, 2011

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5 out of 5

Luxury in Hong Kong

Great view of the harbor and the City. Great location. Superior accomodations. They offered us a free upgrade to the club floor - what a deal!!

Posted by on May 2, 2010

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5 out of 5

Been here twice! Wonderful Experience!

My husband and I first tried this hotel last September. We enjoyed it so much that we chose it again for our December trip. The service is excellent, the rooms are spacious and well-appointed. Everything was well worth the amount that we paid for!

Posted by on Dec 28, 2009

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4 out of 5

A Different Shang

I've stayed in many different Shangri-La(s) across the world,wat i can say is that the service and attention provided is not as good when compared to it's peers. However, i must say tat if compared to the other hotels in hk, Shangri-La kowloon is one of the better ones.

Posted by on May 11, 2008

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About the Kowloon Shangri-La, Hong Kong

Location 64 Mody Road, Kowloon,

Property Features

Kowloon Shangri-La, Hong Kong offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center, limo/town car service, and a meeting room are available. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Kowloon Shangri-La, Hong Kong. Parking is available for a fee. This 5-star Kowloon hotel is smoke free.

  • 1 building
  • 688 guestrooms or units
  • 21 levels
  • 5 dining venues
  • Built in 1981
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Hong Kong East Tsim Sha Tsui Station (1 km / 0.6 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Kowloon Shangri-La, Hong Kong offers 688 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Angelini - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves lunch and dinner.

Cafe Kool - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Deli Kool - This delicatessen serves breakfast, lunch, and dinner.

Nadaman - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Health Club. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 18
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 500.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 275 per person (approximately)
  • Valet parking fee: HKD 550 per night
  • Rollaway bed fee: HKD 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kowloon Hong Kong Shangri-La
  • Kowloon Shangri-La Hong Kong
  • Shangri-La Hotel Kowloon Hong Kong
  • Shangri-La Kowloon Hong Kong
  • Kowloon Shangri-La Hotel Hong Kong
  • Shangri La Hong Kong
  • Shangri La Hotel Hong Kong
  • Kowloon Shangri-La Hong Kong Hotel
  • Shangri-La Hong Kong Hotel
  • Shangri-La Hong Kong

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Complimentary Handy Phone Use

Book a stay in any room or rate category and receive complimentary smart phone use for both in-room and outside the hotel during the stay. Complimentary services include unlimited local and international phone calls to select countries, high-speed mobile Internet access, speed dial to hotel services, essential travel information, and suggestions on Hong Kong travel.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Horizon Club Benefits

Book a stay in a "Horizon Club" rate plan and receive breakfast in the Club Lounge or to-go, evening cocktails and appetizers, beverages served all day, newspapers and magazines, pressing of 1 suit (2-piece) and shoe shine service, use of meeting room facilities for 2 hours per day, and fresh fruit in-room.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Special Offer


Book a stay in any room type or rate plan category for travel September 1-October 31, 2018 and receive unlimited beer, fresh fruit juices, and soft drinks for 2 hours with purchase of lunch or dinner buffet at Cafe Kool.


Full details at check-in. Must present room key at restaurant. Offer not available Saturday, Sunday or on public holidays. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.