2/10 Terrible
Arun
Traveled with family
Jan 26, 2026
Disliked: Cleanliness, staff & service, amenities
I had booked this room for my father .
When they reqched the hotel, the caretaker told him that no payment or booking had been received.
After my dad showed the reciept and payment, the manager turned up about half an hour later .
They told my father that a room wasn't available and asked my father for a 1000 Rs deposit for another room.
My dad refused to pay any further sum, and informed them that if they did not arrange another room or refund the paid amount he would apporach the police .
They were then made to wait another hour before another room was arranged ,which was of poor quality.
We had paid for breakfast but nothing was arranged and no courtesy call or check by the owners of Nilgiri inn was done.
This is a terrible experience for my Dad who's about 76 years old having to endure this fraud and torment especially from a so called trustable website like Hotel.com and booked through the proper means from UK.
They
Arun
Stayed 1 night in Jan 2026