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Melia Zanzibar

5.0 star property
5-star beachfront hotel near Kiwengwa Beach

Choose dates to view prices

Photo gallery for Melia Zanzibar

On the beach, white sand, beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
7 restaurants, breakfast served
Romantic Room, Oceanfront (Pavilion Romance The Level) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Romantic Room, Oceanfront (Pavilion Romance The Level) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Room service
  • Gym
  • Spa

Explore the area

View in a map
Kiwengwa, Kiwengwa
  • Place, Kiwengwa Beach
    ‪5 min walk‬
  • Place, Mapenzi Beach
    ‪6 min drive‬
  • Place, Muyuni Beach
    ‪12 min drive‬
  • Airport, Zanzibar (ZNZ-Zanzibar Intl.)
    ‪60 min drive‬

Room options

View all photos for Melia Terrace Room Partial Ocean View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Melia Terrace Room Partial Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Melia Garden Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Melia Garden Room

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Romantic Room, Oceanfront (Pavilion Romance The Level)

Romantic Room, Oceanfront (Pavilion Romance The Level) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Romantic Room, Oceanfront (Pavilion Romance The Level)

8.8 out of 10
Excellent
(3 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bungalow, Ocean View

Bungalow, Ocean View | View from room

Bungalow, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (3 Adults)

Family Room (3 Adults) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room (3 Adults)

  • 1259 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Suite (Zanzibar The Level)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Grand Suite (Zanzibar The Level)

  • 1259 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level 1 bedroom Garden Villa

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 1 bedroom Garden Villa

  • 4306 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level 1 bedroom Garden Villa (3adults)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 1 bedroom Garden Villa (3adults)

  • 4306 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level 1 bedroom Garden Villa (2+1)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 1 bedroom Garden Villa (2+1)

  • 4306 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level 1 bedroom Garden Villa (2+2)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 1 bedroom Garden Villa (2+2)

  • 4306 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Level 2 bedroom Ocean Villa

The Level 2 bedroom Ocean Villa | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 2 bedroom Ocean Villa

  • 5856 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for The Level 3 bedroom Ocean Villa

The Level 3 bedroom Ocean Villa | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 3 bedroom Ocean Villa

  • 16189 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room (The Level Beach Pavillion)

Room (The Level Beach Pavillion) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room (The Level Beach Pavillion)

  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for The Level 2 Bedroom Beach Pavilion

The Level 2 Bedroom Beach Pavilion | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 2 Bedroom Beach Pavilion

  • 3003 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room (Melia with Garden (2+1))

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room (Melia with Garden (2+1))

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Grand Zanzibar The Level (3AD))

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Grand Zanzibar The Level (3AD))

  • 1259 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Terrace (Melia Interconnected)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, Terrace (Melia Interconnected)

10.0 out of 10
Exceptional
(1 review)
  • 635 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level Beach Room

The Level Beach Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Beach Room

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room with Terrace

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room with Terrace

  • 538 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Garden Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Garden Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room with Terrace (2+1)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room with Terrace (2+1)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Garden Room (2+1)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Garden Room (2+1)

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level 1 Bedroom Ocean Villa

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level 1 Bedroom Ocean Villa

  • 3767 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Grand 3 Bedroom Ocean Villa

The Level Grand 3 Bedroom Ocean Villa | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Grand 3 Bedroom Ocean Villa

  • 6771 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for The Level Grand 2 bedroom Ocean Villa

The Level Grand 2 bedroom Ocean Villa | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Grand 2 bedroom Ocean Villa

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Kiwengwa

Beachside getaway.A stay at this hotel places you within half a mile (1 km) of Kiwengwa Beach and 3 miles (5 km) of Mapenzi Beach. Also, Pwani Mchangani Beach is within 3 miles (5 km) and Muyuni Beach is within 6 miles (10 km).

What's nearby

  • Kiwengwa Beach - 5 min walk - 0.3 miles
  • Mapenzi Beach - 6 min drive - 2.1 miles
  • Pwani Mchangani Beach - 7 min drive - 2.8 miles
  • Muyuni Beach - 12 min drive - 5.1 miles
  • Pongwe Beach - 19 min drive - 8.3 miles

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 50 min drive

Restaurants

  • ‪z-lodge zanzibar - ‬10 min drive
  • ‪Andiamo - ‬4 min drive
  • ‪The Green & Grill - ‬4 min drive
  • ‪Marlin Local Restaurant - ‬13 min drive
  • ‪Spice Restaurant - ‬7 min walk

About this property

Melia Zanzibar

5-star beachfront hotel near Kiwengwa Beach
Some rates at Melia Zanzibar are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Melia Zanzibar you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, outdoor tennis courts, and a sauna. Free self parking is available.

This 5-star Kiwengwa hotel is smoke free.

  • 174 guestrooms or units
  • 2 levels
  • 7 dining venues
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar by the pool
Melia Zanzibar offers 174 accommodations with minibars and safes. 50-inch Smart televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Kiwengwa hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include body treatments and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

3 outdoor pools, sun loungers

The Mora Zanzibar - Luxury All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.8 out of 5, Exceptional, 168 reviews
$457 nightly
The price is $535
Nov 1 - Nov 2
Total with taxes and fees
The Mora Zanzibar - Luxury All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 7 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The hotel has 3 swimming pools: an outdoor pool for all guests, a pool in the spa for guests age 16 and older, and a pool in The Level area for guests age 16 and older booked in the The Level guestrooms.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Zanzibar

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 78 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Melia Hotel Zanzibar
Melia Zanzibar
Zanzibar Melia
Melia Zanzibar Hotel Kiwengwa
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Zanzibar Island/Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel Kiwengwa

Frequently asked questions

How close is Melia Zanzibar to the airport?

Melia Zanzibar is 30.1 mi (50-min drive) away from the Zanzibar Intl. Airport (ZNZ) airport, the closest popular airport to the property.

How much does it cost to stay at Melia Zanzibar?

As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Melia Zanzibar on Oct 13, 2025 start from $463.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Melia Zanzibar have an airport shuttle?

Melia Zanzibar offers an airport shuttle 24 hours a day, on request, for a charge of USD 78 per person, one-way.

How close is Melia Zanzibar to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Melia Zanzibar offer free breakfast?

Melia Zanzibar does not offer free breakfast.

Is there a casino at Melia Zanzibar?

No, there is no casino at this hotel.

What time is check-in at Melia Zanzibar?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Melia Zanzibar?

This hotel offers free self parking.

Does Melia Zanzibar have a pool?

Melia Zanzibar features 3 outdoor pools.

Does Melia Zanzibar have a restaurant?

There are 7 onsite restaurants, offering options like garden views, a beachfront location, and al fresco dining.

Does Melia Zanzibar have a spa?

This hotel has a spa, which features mani/pedis, massages, and aromatherapy.

How close is Melia Zanzibar to downtown Kiwengwa?

Melia Zanzibar is 2.3 mi away from Kiwengwa.

Melia Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 259 reviews
Rating 8 - Good. 66 out of 259 reviews
Rating 6 - Okay. 17 out of 259 reviews
Rating 4 - Poor. 8 out of 259 reviews
Rating 2 - Terrible. 11 out of 259 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Irina

Liked: Cleanliness, staff & service, room comfort
Sehr freundliches Personal, schöne Anlage, leider nicht direkt am Strand
Stayed 7 nights in Jun 2025

6/10 Okay

Obioma

Stayed 3 nights in May 2025

10/10 Excellent

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A superb stay. Book now you will not regret it.

This was an exceptional stay. The accomodations at The Level were beautiful and clean and beyond what I expected. Every detail was considered e.g. The toiletries were top notch and the room had everything you could need including beach blankets beach bags, umbrellas, steamer for your clothes.The list is endless. The pool areas ( there where several) were comfortable relaxing and clean and there were several activities, games and excursons. The Spa is amazing and the gym had everything one needs. The staff were friendly and the service impeccable from reception, restuarant service, housekeeping and the guys driving the shuttles within the resort. The grounds were beautiful and quiet with accress to a large expanse of the coastline. The only thing that needs improving is the food. For the cost and the level of excellence in other aspects of the resort, the food offerings need to be improved in terms of range of options and flavour. I also koted that there were some kids in the adults only section. They were well behaved and did not bother me but others may not appreciate it. Neither of these, would stop me from going back in a heartbeat. one of my best vacations ever.
Stayed 5 nights in May 2025

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely cosy retreat private hotel

Melia was a beautiful hotel with a very cosy room. The room was modern designed, private and was very comfortable. It offered the perfect solo retreat for me. A few observations, the level had signs that said adults only yet saw alot of children playing around the pool and breakfast there. 2ndly i think the front desk lady has to educate guests about the advantages of the level properly and not only the map of the premises. I felt like i missed out on a few priviledges the level offered that i wasnt informed about. 3rdly i feel the level guests should have access to the beach cabanas on a first come first serve basis. After paying almost 800 pounds for one night stay i thought it was abit weird to still be charged to use the beach cabana bed for only 30min when i wanted to one morning. The pier food was just o, i had higher expectations The overall hotel premises is nice and cosy and i would stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

olusegun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

sibel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very beautiful and staff are really friendly . Favourite chill area was the Gabi beach where we had a good view of the blue waters of the indian ocean ,good music and food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Judeline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was so great !!!!
Stayed 4 nights in Oct 2024

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

The property is beautiful and spacious. Unfortunately, our shower never heated properly despite multiple requests to the front desk. Maintenance came several times to address the water heater, but it wasn’t fully resolved until our last day, which was the fourth day of our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Natalie

Traveled with family
Liked: Amenities
Awesome!!!!
Stayed 6 nights in Jun 2024

2/10 Terrible

Tumaini

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff is beyond terrible and untrained. Needs massive improvements across the board or not worth the cheapest or most expensive room.
Stayed 2 nights in Jun 2024

6/10 Okay

Huw

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jun 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort except for mosquitoes Had to see Zanzibar, so great. for ocean views.
Stayed 8 nights in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024

8/10 Good

jianhong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some of the staff service is a bit slow, need to be improved
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities, room comfort

Poor service, overall not worth it

We arrived to our garden view room and it had a strong smell of mildew. We also could hear every word of the couple staying in the room across from ours as they were having a a highly emotional argument. We also found out that our all inclusive was not really all-inclusive, there were several restrictions such as room service is not included. We quickly realized this entire place was overrated and over priced. With all of that we decided we wanted to upgrade since we were already there and all the other resorts were booked. Khalfa, the hotel manager at the time, gave us a very hard time getting an upgrade. Hotels.com was no help either. We were willing to pay the difference between what we paid for our room and the new room which was around $250/night. Khalfa instead charged us more than double that and said it was hotel policy to add an upgrade fee of an extra $300/night regardless of the difference in price...with no consideration of our initial experience. Our new room was better... Did not have the mildew problem but we also didn't have the sea view as advertised and it was really hot in the room... We could never cool the room down sufficiently. Food was ok, drinks were ok, beach was nice but several steps to climb to get there. Don't come here if you're looking to have any fun... This resort is strictly for relaxation. The transportation cost from hotel to other areas like Stone Town was more expensive than we expected($50 each way for a 40min ride).
Stayed 3 nights in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The basic room is fantastic, spacious and comfortable. I will definitely recommend this place to family and friends.
Stayed 6 nights in Feb 2024

4/10 Poor

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

amal

Stayed 6 nights in Dec 2023

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that there are tiers to the "all inclusive", and you pay extra for anything outside of your tier. Food options are not that great at all restaurants, especially buffet. Customer service is great around hotel, albeit some servers seeming overworked and over it. Rooms are nice layout but the mattress was extremely hard/stiff, bathroom had repairs that are noticably bad work (paint different color from rest of wall over a patched area, corners with discolored caulking) - which are strange for 5 star hotels. Nothing really in surrounding area, but property is large and has a lot of walking areas.
Stayed 2 nights in Nov 2023

6/10 Okay

Caridad

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
This property markets false advertisement, this establishment is not an all inclusive, everything has an extra charge which they don’t tell you until you have already checked in. They need to do a better job of spraying for mosquitos and other insects. The beds were hard as rocks. Be prepared for an abundance of flies everywhere including in the restaurants whether indoors or out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW, definitely an amazing resort to stay while you're visiting beautiful Zanzibar. As the oldest resort on the island/in the area, definitely couldn't tell. The grounds are very well kept, rooms are cozy and absolutely beautiful. We stayed in the Romantic Villa, The Level and it was definitely worth it. Separate from the other rooms providing privacy, but just a short walk from everything. Carts are available for transport around the property considering its massive size. Would have enjoyed a little more variety on the dining options. After the third day, the menus/buffets became repetitive. The staff is amazing! Everyone was so accommodating and eager to help in any way. I love the mantra "Hakuna Matata". For them it's more than just a line from a movie, but really a way of life. Everyone is so peaceful and live in harmony. A bit of anxiety at night with the large water bugs outside and geckos, but honestly we only saw a few during our 6 day stay. Our room came with personal can of bug/insect spray. Beware of the giant snails if you're out walking at night! LoL, they are completely harmless, but definitely a sight to see if you're not used to it. Guest Services at the main property and The Level are the best! They set up dinner reservations for you and check on you via WhatsApp. Really nice touch to have a special cake prepared for our wedding anniversary. A bit far from city center Stone Town - (1 hr). Travel and taxi can get expensive.This will be the only place we stay!
Stayed 6 nights in Oct 2023

10/10 Excellent

manfred

Stayed 3 nights in Sep 2023