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The Ayu Kintamani Villa at Toya Devasya

5.0 star property
Family-friendly 5-star hotel near Toya Devasya

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Photo gallery for The Ayu Kintamani Villa at Toya Devasya

Deluxe Villa, Private Pool | Private pool
2 restaurants; breakfast, lunch, and dinner served
Water park
Indoor wedding
Poolside bar

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Puri Bening (STA), Toya Bungkah, Kintamani, Bali, 80652
  • Place, Lake Batur
    ‪1 min walk‬
  • Place, Toya Devasya
    ‪1 min walk‬
  • Place, Batur Natural Hot Spring
    ‪1 min walk‬

Room options

View all photos for Deluxe Villa, Private Pool

Deluxe Villa, Private Pool | Premium bedding, minibar, desk, free WiFi

Deluxe Villa, Private Pool

  • Garden view
  • 1722 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Pool Villa

Family Pool Villa | Private pool

Family Pool Villa

  • Garden view
  • 3660 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Private Pool Villa

Suite Private Pool Villa | Premium bedding, minibar, desk, free WiFi

Suite Private Pool Villa

  • Garden view
  • 2691 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Villa, Private Pool

Premium bedding, minibar, desk, free WiFi

Deluxe Villa, Private Pool

  • Sleeps 2
  • Free WiFi

View all photos for Suite Private Pool Villa

Premium bedding, minibar, desk, free WiFi

Suite Private Pool Villa

  • Sleeps 2
  • Free WiFi

View all photos for Family Pool Villa

Premium bedding, minibar, desk, free WiFi

Family Pool Villa

  • Sleeps 4
  • Free WiFi

About the neighborhood

Toya Bungkah

On lake.With a stay at this Kintamani hotel, you'll be steps from Toya Devasya and a 5-minute walk from Lake Batur. Mount Batur is within 3 miles (5 km) and Pura Ulun Danu Batur is within 9 miles (15 km).

What's nearby

  • Lake Batur - 1 min walk - 0.1 miles
  • Toya Devasya - 1 min walk - 0.1 miles
  • Batur Natural Hot Spring - 1 min walk - 0.1 miles
  • Mount Batur - 21 min drive - 4.1 miles
  • Goa Gajah - 60 min drive - 31.3 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 132 min drive

Restaurants

  • ‪Lakeview Hotel & Restaurant - ‬10 min drive
  • ‪Milusidecafe - ‬6 min drive
  • ‪Black Lava Restaurant - ‬13 min drive
  • ‪Caldera Bali - ‬7 min drive
  • ‪Oculus - ‬8 min drive

About this property

The Ayu Kintamani Villa at Toya Devasya

Family-friendly 5-star hotel near Toya Devasya
The Ayu Kintamani Villa at Toya Devasya offers its guests 7 outdoor swimming pools and a complimentary water park. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A meeting room and limo/town car service are available. A rooftop terrace, spa services, and a library are also featured at the luxury The Ayu Kintamani Villa at Toya Devasya. An area shuttle within 30 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 5-star Kintamani hotel is smoke free.

  • 1 floor
  • 13 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • Built in 2010
  • Terrace on the roof
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Ayu Kintamani Villa at Toya Devasya offers 13 accommodations with private pools and minibars. Rooms open to patios. Accommodations offer separate dining areas. Beds feature premium bedding. 37-inch plasma televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including Ayurvedic.

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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.2 out of 5, Very Good, 26 reviews
$70 nightly
The price is $77
Jun 17 - Jun 18
Total with taxes and fees
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Property amenities

Family friendly

  • 7 outdoor pools
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Private pool
  • Separate in-room dining area
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge

Things to do

  • 7 outdoor pools
  • Bicycle rentals
  • Ecotours
  • Fishing
  • Free water park
  • Library
  • Mountain biking
  • Rowing/canoeing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 37-inch HDTV with premium cable channels
  • Private pool

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ayu Kintamani Villa at Toya Devasya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 650000 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

Property Registration Number 55199, 1252000311888

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ayu Hotel Kintamani
Ayu Kintamani
Toya Devasya Wellness Resort Kintamani
Toya Devasya Wellness Kintamani
Toya Devasya Wellness
The Ayu Kintamani
Ayu Kintamani Villa Toya Devasya Hotel
Ayu Villa Toya Devasya Hotel
Ayu Kintamani Villa Toya Devasya
Ayu Villa Toya Devasya
Hotel The Ayu Kintamani Villa at Toya Devasya Kintamani
Kintamani The Ayu Kintamani Villa at Toya Devasya Hotel
Hotel The Ayu Kintamani Villa at Toya Devasya
The Ayu Kintamani Villa at Toya Devasya Kintamani
The Ayu Kintamani
Toya Devasya Wellness Resort
Ayu Kintamani Toya Devasya
The Ayu Kintamani Villa at Toya Devasya Hotel
The Ayu Kintamani Villa at Toya Devasya Kintamani
The Ayu Kintamani Villa at Toya Devasya CHSE Certified
The Ayu Kintamani Villa at Toya Devasya Hotel Kintamani

Frequently asked questions

How close is The Ayu Kintamani Villa at Toya Devasya to the airport?

The Ayu Kintamani Villa at Toya Devasya is 49 mi (132-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

How much does it cost to stay at The Ayu Kintamani Villa at Toya Devasya?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at The Ayu Kintamani Villa at Toya Devasya on Jun 15, 2026 start from $159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ayu Kintamani Villa at Toya Devasya have an airport shuttle?

The Ayu Kintamani Villa at Toya Devasya offers an airport shuttle 24 hours a day, for a charge of IDR 650000 per vehicle.

Does The Ayu Kintamani Villa at Toya Devasya offer free breakfast?

The Ayu Kintamani Villa at Toya Devasya does not offer free breakfast.

Is there a casino at The Ayu Kintamani Villa at Toya Devasya?

No, there is no casino at this hotel.

What time is check-in at The Ayu Kintamani Villa at Toya Devasya?

Check-in start time: 2 PM; Check-in end time: 9 PM.

Is there free parking at The Ayu Kintamani Villa at Toya Devasya?

This hotel offers free self parking.

Does The Ayu Kintamani Villa at Toya Devasya have a pool?

The Ayu Kintamani Villa at Toya Devasya features 7 outdoor pools.

Does The Ayu Kintamani Villa at Toya Devasya have a restaurant?

Yes, there are 2 restaurants on site.

Does The Ayu Kintamani Villa at Toya Devasya have a spa?

This hotel doesn't have a spa, but it does offer massages and Ayurvedic treatments.

How close is The Ayu Kintamani Villa at Toya Devasya to downtown Kintamani?

The Ayu Kintamani Villa at Toya Devasya is 0.8 mi away from Toya Bungkah.

The Ayu Kintamani Villa at Toya Devasya Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 70 reviews
Rating 8 - Good. 25 out of 70 reviews
Rating 6 - Okay. 12 out of 70 reviews
Rating 4 - Poor. 10 out of 70 reviews
Rating 2 - Terrible. 14 out of 70 reviews

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chilllaxing location

Great place to chill and relax while kids or family can keep busy and enjoy the venues perks or travel around and enjoy the local environment
Stayed 1 night in Sep 2024
Verified

8/10 Good

Wendy

Liked: Cleanliness, amenities
Liked the hot springs with several pools. Didn’t like the kitschiness with purple elephants. The Honeymoon Suite was amazing with a heart shaped pool and very spacious
Verified

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location with welcoming and friendly staff

This hotel is a in a fantastic location and has a lot going for it. Pity the maintenance is not fully up to date for a 20 plus year old hotel. The staff are great and super helpful. The view and hot springs are wonderful and super relaxing. On a side note, don’t bother to ask for any specific or special requests as they don’t follow up. This was the second time we stayed in this hotel and we confirmed our request on our last stay 4 weeks ago.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Angela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Flies are relentless

There were flies everywhere on the food at the restaurants/buffet, when getting massages, and when trying to sit at the pool. We ended our stay a day early, as we could not stand it.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Nadia

Liked: Cleanliness, staff & service, room comfort

Good but I don't like that has animals in cages!

The villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby. It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.
Stayed 4 nights in Feb 2023
Verified

6/10 Okay

Verified traveler

Liked: Room comfort

Not as expected.

Didnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.
Stayed 2 nights in Jan 2023
Verified

2/10 Terrible

Søren

Disliked: Cleanliness, staff & service, amenities
Misvenligeholdt, mange fluer, dårlig service kan ikke anbefale dette sted
Stayed 1 night in Dec 2025
Verified

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Commentaires pas du tout objectifs !!!!

Les critiques dans les commentaires ne sont vraiment pas objectifs. On a failli annulé notre réservation en fonction de ceux ci. Même si l’hôtel est vieux les mouches sont dues à la région agricole, à quel moment c’est la faute de l’hôtel ? Vous êtes dans un pays où les chambres (plafonds) et salle de bain sont souvent à l’air libre. Allez dans un club Med ! En tout cas nous avons passé un bon moment, les repas sont bons, les eaux thermales et chambres propres … et la décoration kitch … bon c’est kitch mais ça n’enlève pas le confort ! Et pour les mouches … ne venez dans la région et restez à la plage !
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Andreas

Liked: Staff & service, property conditions & facilities
Die Villa liegt in mitten eines Wasserparks mit Heisswasserbecken und Rutschbahnen. Trotzdem nachts ruhig. Die Unterkunft war nicht ganz sauber, das Wasser nur lauwarm, nicht heiss. Der Service-Chef Komang äusserst freundlich und zuvorkommend.
Stayed 7 nights in Aug 2022
Verified

2/10 Terrible

Björn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel ever visited

This was the most horrible hotel I have ever visited. So dirty and disgusting! The staff were unprofessional and indifferent. The whole thing was like a bad kitchi cirkus. Screaming people, loud music and caged animals. Also it's more like an construction site rather than a hotel. We left after 20 minutes.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Saubere und schöne Anlage.Leider musste jedes Getränk, dass währenddes Abends getrunken wurde, sofort bezahlt werden. Das Personal war nicht in der Lage, eine Gesamtrechnung zu erzeugen, obwohl es praktisch keine Gäste hatte.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Lone

Liked: Staff & service, room comfort
Disliked: Cleanliness

Stort men beskidt

Villaen var dejlig stor, god seng, opholdsområde med god plads, liggestole og pool. Der var dog beskidt på gulvet og især badeværelse og toilet fremstod nærmest brugt. Vi havde kun en nat og det var ganske fint. Lokalområde er nærmest ikke eksisterende lige der. Øde og mørkt. Så vi var glade for det var en enkelt nat. Det bedste var vores butler Komang han er helt fantastisk, smilende, hjælpsom og Budi i restauranten hun er en livsstykke i sig selv.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Sabine

Liked: Cleanliness, staff & service, room comfort

Trompeur

Villa très bien sauf tv et lampe mais au milieu d un complexe jeux aquatiques bruyant avec une multitude de personnes désagréables.Ils venaient pour faire la fête... Cela se voulait chic et haut de gamme mais seule la villa particulière et la vue l etaient
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
La seule chose positive est la chambre et piscine eau chaude. Leur taxi ne propose pas de visite et il est très sale à l’intérieur et cher . Les poubelles de la chambre sont sales (pas de plastiques) j’ai du aller 3 fois demander à ce qu’on arrête les travaux la nuit et le matin à 7h musique, la nourriture celle d’un fast food je pensais rester 1 jour de plus que j’ai payé pas rembourser trop bruyant
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First classPlace Hot Springs high and suites luxury camping nice place very happy
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities

Best part of this stay is only the hot springs

I have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate. Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for a great view and a soak!

Great Experience at this resort with more elephant fountains than you can count! Very clean. Great Views! Order from the menu at the restaurant! Lots of tourists during the day but quiets down at night. Get a private pool it’s so worth it.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish we could have stayed longer

Wow, wow, WOW! It was so amazing! I wish we would have booked way more time here. It was so beautiful and the wild life was awesome. I would definitely recommend this place and make sure to book a beach villa! The pictures of the deer below were taken from my room on the beach!
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Devendra singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time (full मस्ती)

Amazing location . Great ambience restaurant & cafe .very nice pools excellent attendant for viila
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome views

Absolutely wonderful place to stay. So relaxing and beautiful scenery you can't get better than that.
Stayed 2 nights in Sep 2018
Verified

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is such a wasted opportunity. It would be the funkiest hotel if everything worked and if literally ANYONE on the staff even cared that they worked there. Everything was broken, even the water in the bathroom one morning, the safe, the phone. The food was disgusting and their entire buffet and bars were COVERED in flies. The system for purchasing anything was completely backwards- you couldn’t purchase anything with cash or credit card- only a preloaded wrist band, which they charge your credit card and then give back cash. The bathtub in our villa was filled with so much scum that I wouldn’t get in it even if it was my scum at my own house. Getting towels if you’re staying there is still a 4 person involved mystery. This really really ruined 2 days in Bali for us. There was also constant construction. Like you couldn’t even have a drink at the bar without mind numbing noise. Very over priced as well. DONT DO IT. That being said the place is set up to potentially be an awesome place, the hot springs are nice and the villa would have been beautiful if it were clean. Too bad everything is a chore and even the simplest things were completely ruined by some sort of nonsense.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Deborah Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive but indulgently enjoyable...

The room was amazing looking- we had our own private swimming pool and an outdoorish bathroom... really beautiful... drawback was that pool was not a hot spring fed pool or if it was - it was very cold... we found ourselves leaving this wonderful apt room to join many people in the more public hot springs which were great but could have been sooo much better if private. The staff were friendly and we had a wonderful gentleman named Komang who was attentive to our needs. The fountain was noisy at night but we just pulled the water hose and put end of hose into swimming pool for a real peaceful quiet. The mattress was the best one we slept on in Bali... very comfortable.
Stayed 1 night in Aug 2018