4/10 Poor
Crystal
Traveled with partner
Aug 25, 2025
Disliked: Staff & service, amenities, property conditions & facilities
The beach was within walking distance to our room. You could hear the waves at night. The pool area and the cabanas were well kept and it was great area to just lounge and relax. Aliyah at the Flamboyant bar was an excellent server. Very attentive and professional. She suggested several restaurants in the area.
Now to why I will not stay there again. The front desk staff is rude. We arrived early (12noon). I attempted to check in understanding it may be a few minutes. Precious, suggested we have lunch at the bar and our room should be ready by the time we were finished. It was not. We continued to wait. While it appeared guests who arrived after us were able to check in, we still waited. I was told my room would be ready by 4pm and we could hang out. At 3:51pm, i inquired if our room was ready and was told by Precious it was not and wouldn't be ready until closer to 5pm. I asked if there was something wrong and she replied, "the staff is just slow today." I didn't quite know how to take that response and it seemed inappropriate to tell a guest. There were no ice machines where our room was and instead we had to walk back to the front desk or over to the near side of the resort at the bar. The ice had started to melt by the time we got back to our room. One of the glass windows in our room was broken and the resort attempted to hide it behind the storm shudders! Why not just replace it or tell us about it from a safety perspective.
Crystal
Stayed 4 nights in Aug 2025
