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4.2 out of 5

"The staff were very friendly, however, the property could be much improved with a few small amenities, such as some paddle boards or sea kayaks that g ... " More

By a verified traveler on Sat 04 Dec 2021

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Hotel Description

4-star beachfront resort with outdoor pool

Beachfront retreat

Within a 5-minute walk of this Kingshill resort, you'll find Davis Beach and Annaly Bay Hike and Tidal Pools. Cane Bay and Cane Bay Beach are also within 2 miles (3 km).

Fun at the beach

This resort features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and laundry service. Relax with a drink at the poolside bar and enjoy perks like free self parking.

Studio, 1 King Bed, Non Smoking, View (Island)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$229* Per night/room Sep 2 - Sep 3

Deluxe Studio, 1 King Bed, Non Smoking, View (Island)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed, Non Smoking, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Carambola Beach Resort St. Croix, US Virgin Islands ratings based on 91 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Carambola Beach Resort St. Croix, US Virgin Islands

Everyone (13) Couples (8) Family (4)
2 out of 5
Took 2 hours 45 minutes to get bedding for pullout sofa, arrived at around 11pm. Took two days of requests to get a safe in the room which should have already been there. Worst mattress I ever slept on, and made my RA flair up terribly. Staff responded we will be renovating next week! As if that made up for terrible bedding accommodations. They should treat their staff more kindly! So sad, it is a gorgeous place but we felt as if they couldn’t care less.

Posted by on May 21, 2022

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3 out of 5

Posted by on May 10, 2022

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2 out of 5
The outside of the hotel was beautiful and the landscaping was amazing. When I opened the door to my room all the excitement rushed out of me. My room smelled horrible. It smelled wet and damp. There was not even one lamp in the room. Room had 2 ceiling fans, and the lights to fans were lined with dead bugs. Couch had stains all over it. Woke up after the first day, and killed a cockroach on the bathroom floor. Overall, if you’re staying here sleep outdoors. If you’re sleeping in your room, bring a scented candle and sleep in your clothes.

Posted by on Feb 6, 2022

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3 out of 5
The staff were very friendly, however, the property could be much improved with a few small amenities, such as some paddle boards or sea kayaks that guests could check out. Also, there is no spa there, nor a dive shop (which was a big part of why I chose there to stay; lesson there is call the property directly to ask, I guess!) There is absolutely ZERO (and yes, I mean zero!) sound insulation, so you hear everyone outside and nearby. It’s loud, so be prepared for that. The room was very dark, and not inviting at all. The shower had no light, but these things could be easily improved by adding brighter lights. I am sure they are trying to be eco friendly with low wattage lights, but they went a bit too low- even with the few small window shutters open, and the lights on in there, it was extremely dark. The beach is nice. Overall though, I wouldn’t stay there again.

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 5, 2021 by Pam

Thank you for your feedback! Your concerns have been shared with the leadership team to ensure improvements are made for a more enjoyable stay.

3 out of 5
This was our Honeymoon. The first room we stayed in was very incomplete and we thought because of the island conditions we thought it was just how it was. There was a leak from the ceiling because it just kept raining. Our bed was the worst bed I have EVER slept in, it was like sleeping on a box spring sooo horrible! The TV was super small in our bedroom and had I guess if you wanna call it basic cable. We had just one TV. Then we had a random cutting board that was there to cover up what would of been a flat top which we had no clue about until we were moved into the second room. So since there was a leak they moved us to two buildings over. It was pouring and we had no help at all moving our stuff. If we did get help they would of waited way to long trying to get everything packed all up again. The second room was sooo much better it had even a better microwave to even the smart TV. We felt like we got an in complete room for our stay at first and that is very said to say because what you are paying for everyone should get the same exact thing. The staff was very nice though.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 23, 2021 by Pam

Thank you for the feedback! The leadership team has been informed of your concerns to ensure that guests can have a more enjoyable stay.

4 out of 5
Property needs some attention but overall nice location and staff was excellent

Posted by on Sep 25, 2021

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Comment from Hotel Management

Oct 11, 2021 by Kara

Thank you Mark. We appreciate your kind words about our team and we are working diligently to improve our hotel and learn from our customers. We hope you will come back and stay with us again soon.

5 out of 5
Wonderful people and a gorgeous island. Local cuisine is outstanding.

Posted by on Aug 1, 2021

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1 out of 5
Let me start by saying this place has so much potential, however it is horribly maintained! Upon our arrival we went into the lobby which was alright but could have used a deep cleaning. We then got out room keys, grabbed our bags and headed to our room. Walking up to the building we could see leaves and other items all over the hallway that led to our door (it is an open air hallway so this isn't horrible but it didn't look like it had been swept out in a while). Also, there was an electrical panel in this hallway that had rust on it and the door was falling off. After opening the door to our room we were hit with a strong musty and dirty smell. The room itself appeared to be missing things like lamps and even a TV (you could see where a TV was mounted on the wall but had been removed). There was still an extremely obvious coffee spill down the white dishwasher. The counters in the kitchenette and bathroom were dirty, the floor felt dirty, there were liquid marks on the cabinets, doors, walls, etc. The air conditioner looked gross and the bed was not comfortable. The porch was missing a screen on one side and the screens that were there were covered in dead bugs. We went to the lobby to ask for a new room and were initially told that they were all booked but then magically found two other rooms. We looked at both of these rooms which both had the same issues. We chose the room that was the least stinky of the three since we didn't have any option at this point

Posted by on Apr 27, 2021

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4 out of 5

Posted by on Apr 19, 2021

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4 out of 5
I've read lots of horrible reviews, which almost made me cancel my reservations, but I thought I would give it a go anyway, and I'm glad I did. The people were amazing, the security ladies were my favorite. Friendly and genuine. Could the property use more updating, absolutely. Even simple fixes could make huge impacts, but even with that in mind, I was very comfortable during my stay. I wish the on-site food options were around the clock, which would have most likely kept us on the ground more, spending more money. The beach was beautiful. The pool was beautiful. Lovely, quiet, and secluded, which is just what we were looking for. I look forward to returning next year and experiencing this area once more repairs have been completed.

Posted by on Apr 17, 2021

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About the Carambola Beach Resort St. Croix, US Virgin Islands

Location Estate Davis Bay, Kingshill, St. Croix 00851

Renovations + Closures

This property is undergoing renovations from June 29 2022 to December 27 2022 (completion date subject to change).

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. Event space at this resort measures 3590 square feet (334 square meters) and includes conference space. An outdoor pool, a terrace, and dry cleaning/laundry services are also featured at the business-friendly Carambola Beach Resort St. Croix, US Virgin Islands. Self parking is free. This 4-star Kingshill resort is smoke free.

  • 144 guestrooms or units
  • 2 levels
  • 24 buildings
  • 3590 sq ft of conference space
  • 334 sq m of conference space
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front-desk safe
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Carambola Beach Resort St. Croix, US Virgin Islands offers 144 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Private balcony
  • Sitting area
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Carambola Beach Resort St. Croix, US Virgin Islands has a restaurant on site.

Nearby Activities

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.00 for adults and USD 19.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Renaissance St. Croix Carambola Beach Resort Kingshill
  • Renaissance Carambola Beach Resort
  • Renaissance St. Croix Carambola Beach Kingshill
  • Renaissance Carambola Beach
  • Renaissance St Croix Carambol
  • Renaissance St. Croix Carambola Beach Resort Spa
  • Carambola Beach Resort St. Croix, US Virgin Islands Resort
  • Carambola Beach Resort St. Croix, US Virgin Islands Kingshill
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.