8/10 Good
amy
Jul 25, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Killin Hotel was a nice place to stay. In a most stunning location. Just the fact you have to book a table to eat was a problem. I booked the room at 5 in the afternoon. When I got there at 6 I was told I couldn't eat because I hadn't booked a table. Then asked if I could eat food in my room instead and was told No. They did eventually make a plan For me wich I appreciated. I understand the hotel restaurant serves the locals and outside visitors aswell. But I would suggest keeping some tables open for late check ins. Also restaurant only had 2 staff serving bar and tables. Guests were queing at the bar only to be ignored by the staff behind the bar pouring drinks for table guests. They could work on there customer service. Just a smile and ill be with you in a moment would have been better than been unacknowledged and ignored. Other than that the room was very comfortable and house keeping do a great job at keeping them clean. Thank you for having me. Hope next time food and drinks service will be better.
amy
Stayed 3 nights in Jun 2025