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The Retreat

5.0 star property
5-star luxury hotel near Kigali Convention Centre

Choose dates to view prices

Photo gallery for The Retreat

Meeting facility
Exterior
Luxury Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Dinner served, international cuisine
Gym
Reviews
7.2

Good

Popular amenities

  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • Hot Tub
    Hot TubHot Tub
  • Spa
    SpaSpa
  • Air conditioning
    Air conditioningAir conditioning
  • Bar
    BarBar

Check-in time

2:00 PM

Check-out time

11:00 AM

Explore the area

Map
No 5, KN 29 Street, Kigali, Nyarugenge
  • Popular LocationUnion Trade Center7 min walk
  • Popular LocationKigali Heights8 min drive
  • Popular LocationKigali Convention Centre9 min drive
  • AirportKigali (KGL-Kigali Intl.)20 min drive

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Terrace/patio

Superior Room

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Room

  • 1292 sq ft
  • Sleeps 2
  • 1 King Bed

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Kigali Serena Hotel
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4.6 out of 5, Wonderful, (117)
The price is $363
per night
$450 total
includes taxes & fees
Jul 4 - Jul 5
Kigali Serena Hotel

About the neighborhood

Kigali

Central Kigali getaway .Stay at this Kigali hotel and you'll be within half a mile (1 km) of Union Trade Center and 2 miles (3 km) of Ntarama Church. Club Rafiki and Kigali Business Centre are also within 3 miles (5 km).

What's nearby

  • Union Trade Center - 7 min walk
  • Kigali Genocide Memorial Centre - 6 min drive
  • Nyamirambo Stadium - 7 min drive
  • Kigali Heights - 8 min drive
  • Kigali Convention Centre - 9 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 21 min drive

Restaurants

  • ‪Cucina Italian Restaurant - ‬14 min walk
  • ‪Executive Lounge - ‬15 min walk
  • ‪Makfast - ‬10 min walk
  • ‪Dine Divine - ‬13 min walk
  • ‪Brioche - ‬8 min walk

About this property

The Retreat

5-star luxury hotel near Kigali Convention Centre
The Retreat offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A spa tub, a sauna, and a terrace are also featured at the luxury The Retreat. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Kigali hotel is smoke free.

  • 1 building
  • 11 guestrooms or units
  • 2 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2017
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Retreat offers 11 accommodations with private pools and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French

Property amenities

Family friendly

  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Private in-room pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Archery
  • Art gallery
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch LED TV with satellite channels
  • Private pool

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Outdoor space

  • Furnished balcony/patio
  • Yard

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 500.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali

Frequently asked questions

How close is The Retreat to the airport?

The Retreat is 6.6 mi (21-min drive) away from the Kigali (KGL-Kigali Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Retreat?

As of Jun 20, 2024, prices found for a 1-night stay for 2 adults at The Retreat on Jun 21, 2024 start from $466.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Retreat have an airport shuttle?

The Retreat offers an airport shuttle 24 hours a day, on request, for a charge of USD 45.00 per vehicle, roundtrip.

Does The Retreat offer free breakfast?

The Retreat offers free cooked-to-order breakfast every day from 7 AM to 10 AM.

Is there a casino at The Retreat?

No, there is no casino at this hotel.

What time is check-in at The Retreat?

Check-in begins at 2:00 PM. A fee applies for early check-in.

Is there free parking at The Retreat?

This hotel offers free self parking.

Does The Retreat have a pool?

The Retreat features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does The Retreat have a restaurant?

The Retreat is home to Fusion Restaurant, which features international cuisine.

Does The Retreat have a spa?

This hotel has a spa, which features massages, mani/pedis, and body scrubs.

How close is The Retreat to downtown Kigali?

The Retreat is 3.1 mi away from Kigali.

The Retreat Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Aba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024

10/10 Excellent

Amber, Wethersfield

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
3 star food, 4 star place at 5 star prices
First off, The Retreat is incredibly overpriced. Border line rip off. The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek. The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio. Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 5 nights in Aug 2018