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Step Town Hotel

3.0 star property
3-star hotel near Kigali Convention Centre

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Photo gallery for Step Town Hotel

Exterior
Single Room | Living area | Flat-screen TV
Front of property
Meeting facility
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

View in a map
Kiyovu-Muhima, KN 1Av, Kigali
  • Place, Kigali Heights
    ‪6 min drive‬
  • Place, Kigali Convention Centre
    ‪6 min drive‬
  • Place, Nyamirambo Stadium
    ‪7 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Double Room, Bathtub

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Double Room, Bathtub

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Standard Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Deluxe Twin Room

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub | Minibar, in-room safe, free cribs/infant beds, rollaway beds

Triple Room, Bathtub

  • 452 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Minibar, in-room safe, free cribs/infant beds, rollaway beds

Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Kigali

In Kigali .Stay at this Kigali hotel and you'll be within half a mile (1 km) of Union Trade Center and 2 miles (3 km) of Ntarama Church. Kandt House Museum of Natural History and Inema Art Center are also within 3 miles (5 km).

What's nearby

  • Kigali Genocide Memorial Centre - 3 min drive - 1.4 miles
  • Kigali Heights - 6 min drive - 2.6 miles
  • Kigali Convention Centre - 6 min drive - 2.8 miles
  • Nyamirambo Stadium - 7 min drive - 3.3 miles
  • BK Arena - 10 min drive - 4.0 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 25 min drive

Restaurants

  • ‪UMUT Cafe&Restaurant - ‬16 min walk
  • ‪The House of Mandi - ‬15 min walk
  • ‪Hotel des Milles Collines - ‬16 min walk
  • ‪Kigali Pan-African Kitchen - ‬18 min walk
  • ‪Preet Fast Food - ‬17 min walk

About this property

Step Town Hotel

3-star hotel near Kigali Convention Centre
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A terrace, barbecue grills, and tour/ticket assistance are also featured at Step Town Hotel. Self parking is free.

This 3-star Kigali hotel is smoke free.

  • 22 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Step Town Hotel offers 22 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers

Food and drink

  • Minibar
  • Room service

More

  • Safe

Policies

Check-in

Check-in start time: 10 AM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.00 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, Diners Club, Union Pay, debit cards, and cash. Long-term renters welcome.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali

Frequently asked questions

How close is Step Town Hotel to the airport?

Step Town Hotel is 6.8 mi (25-min drive) away from the Kigali (KGL-Kigali Intl.) airport, the closest popular airport to the property.

Does Step Town Hotel have an airport shuttle?

Step Town Hotel offers an airport shuttle.

Does Step Town Hotel offer free breakfast?

Step Town Hotel offers free continental breakfast every day.

Is there a casino at Step Town Hotel?

No, there is no casino at this hotel.

What time is check-in at Step Town Hotel?

Check-in start time: 10 AM; Check-in end time: 2 AM.

Is there free parking at Step Town Hotel?

This hotel offers free self parking.

Does Step Town Hotel have a pool?

Step Town Hotel does not have a pool.

Does Step Town Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Step Town Hotel have a spa?

There are no spa services available at this hotel.

How close is Step Town Hotel to downtown Kigali?

Step Town Hotel is 3.4 mi away from Kigali.

Step Town Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff attitude. Staff and manager did tgeir utmost to help us during our stay in Kigali
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Stayed 11 nights in Mar 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chris....Australia

Efficent friendly service. Great breakfast served on patio overlooking hills and views over lower city. Easy uphill 20 min walk to city centre... Basic clean rooms with bathroom...try for upper room with vuews.
Stayed 2 nights in Feb 2019

6/10 Okay

Frank, East London

Overbooked so sent to a new hotel

Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
goed was de aandacht en de zorg van het personeel.
Stayed 3 nights in Jan 2019