6/10 Okay
Dobbie
Traveled with partner
Oct 24, 2025
Liked: Staff & service
Dobbie
Stayed 4 nights in Oct 2025
M Apartments & Hotel
3.5 star property
3.5-star hotel near Kigali Convention Centre
Choose dates to view prices
Photo gallery for M Apartments & Hotel
Reviews
6.06.0 out of 10
Popular amenities
- Bar
- Pool
- Spa
- Breakfast included
- Air conditioning
- Laundry
Explore the area
KN1 1st avenue, Kigali, Kigali City
- Kigali HeightsPlace, Kigali Heights4 min drive
- Kigali Convention CentrePlace, Kigali Convention Centre4 min drive
- Nyamirambo StadiumPlace, Nyamirambo Stadium7 min drive
- Kigali (KGL-Kigali Intl.)Airport, Kigali (KGL-Kigali Intl.)12 min drive
Room options
View all photos for Deluxe Twin Room
Deluxe Twin Room
- Hill view
- Sleeps 2
- 2 Queen Beds
View all photos for Junior Suite
Junior Suite
- 1 bedroom
- Hill view
- Sleeps 2
- 1 King Bed
View all photos for Superior Double Room
Superior Double Room
- Hill view
- Sleeps 2
- 1 King Bed
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About the neighborhood
Kigali
In Kigali .Within 2 miles (3 km) of this Kigali hotel, you'll find Union Trade Center and Kigali Business Centre. Gikondo Market and Ntarama Church are also within 2 miles (3 km).
What's nearby
- Kigali Heights - 4 min drive - 1.7 miles
- Kigali Business Centre - 4 min drive - 1.7 miles
- University of Kigali - 4 min drive - 1.7 miles
- Kigali Convention Centre - 4 min drive - 1.9 miles
- Nyamirambo Stadium - 7 min drive - 3.3 miles
Getting around
- Kigali (KGL-Kigali Intl.) - 25 min drive
Restaurants
- Soy Asian Table - 19 min walk
- Question Coffee - 18 min walk
- Kōzo Kigali - 9 min walk
- Kivu Noir Café - 14 min walk
- The Bistro - 16 min walk
About this property
M Apartments & Hotel
3.5-star hotel near Kigali Convention Centre
M Apartments & Hotel offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.
Business amenities include a 24-hour business center and 8 meeting rooms. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at M Apartments & Hotel.
Smoking is allowed in designated areas at this 3.5-star Kigali hotel.
- 116 guestrooms or units
- 2000 sq ft of conference space
- 186 sq m of conference space
- Buffet breakfast (free)
- Business center (24 hours)
- Conference center
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- Concierge
- Gift shop
- Bellhop
- Elevator
- Smoking in designated areas
- Bar or lounge
- Coffee shop
- Dining venue
M Apartments & Hotel offers 116 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels.
Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Kigali hotel provides complimentary wireless Internet access.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
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Property amenities
Family friendly
- 2 outdoor pools
- Children's pool
- Laundry facilities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Wheelchair-accessible parking and van parking available
- Onsite parking options include a garage and a carport
Food and drink
- Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
- A bar/lounge
- A coffee shop/cafe
- A restaurant
Things to do
- 2 outdoor pools
- Children's pool
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Handrails in hallways
- Handrails in stairways
- In-room roll-in shower
- Phone accessibility kit
- Portable hoist available
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible gym
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
Room amenities
Entertainment
- 43-inch flat-screen TV with cable channels
Bedroom
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Food and drink
- Electric kettle
- Free bottled water
- Minibar
- Tea bags/instant coffee
More
- Air conditioning
Policies
Check-in
Check-in start time: 12:30 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Check-out
Check-out before 2:00 PM
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at M Apartments & Hotel
Children and extra beds
- Children are welcome.
- Cribs (infant beds) are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Late check-out fee: 50 percent of room rate (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. Cashless payment methods are available for all transactions.
We should mention
- Pool access available from 8:30 AM to 10:00 PM.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Pets and service animals are not allowed on site.
Property is also known as
M Apartments & Hotel Hotel
M Apartments & Hotel Kigali
M Apartments & Hotel Hotel Kigali
Frequently asked questions
How close is M Apartments & Hotel to the airport?
M Apartments & Hotel is 6.8 mi (25-min drive) away from the Kigali (KGL-Kigali Intl.) airport, the closest popular airport to the property.
Does M Apartments & Hotel have an airport shuttle?
Airport shuttle services are not available at M Apartments & Hotel.
Does M Apartments & Hotel offer free breakfast?
M Apartments & Hotel offers free buffet breakfast on weekdays between 7:30 AM and 10:00 AM and weekends between 7:30 AM and 10:30 AM.
Is there a casino at M Apartments & Hotel?
No, there is no casino at this hotel.
What time is check-in at M Apartments & Hotel?
Check-in start time: 12:30 PM; Check-in end time: 12:30 AM.
Is there free parking at M Apartments & Hotel?
Free parking is not available at this hotel.
Does M Apartments & Hotel have a pool?
M Apartments & Hotel features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:30 AM to 10:00 PM.
Does M Apartments & Hotel have a restaurant?
Yes, there is a restaurant on site.
Does M Apartments & Hotel have a spa?
This hotel doesn't have a spa, but it does offer massages.
How close is M Apartments & Hotel to downtown Kigali?
M Apartments & Hotel is 2.6 mi away from Kigali.
Reviews
M Apartments & Hotel Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Rating 10 - Excellent. 1 out of 3 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
2/10 Terrible
Verified traveler
Jun 24, 2022
SCARY EXPERIENCE
We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .
Verified traveler
Stayed 4 nights in Jun 2022
10/10 Excellent
ZerONE
Jun 3, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ZerONE
Stayed 7 nights in May 2022