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"This Hotel has some of the BEST staff i have ever encountered! Very friendly, humble and helpful ie,Shalom & the young lady he works with , Ali, Bosco ... " More

By a verified traveler on Thu 02 Apr 2020

Hotel Description

4-star family-friendly hotel near Kigali Convention Centre, connected to a shopping center

City center retreat

A stay at this hotel places you within half a mile (1 km) of Union Trade Center and 3 miles (5 km) of Kigali Genocide Memorial Centre. Club Rafiki and Ryi'nyamirambo Market are also within 3 miles (5 km).

Family-friendly fun

This hotel features a restaurant, a fitness center, and a bar/lounge. Families will appreciate the playground, onsite laundry facilities, and supervised childcare. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 105 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Other amenities include room service, rainfall showerheads, and free bottled water.

Executive Suite, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$75* Per night/room Jun 7 - Jun 8

Business Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Twin Room, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

2000 HOTEL Downtown Kigali ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 2000 HOTEL Downtown Kigali

Everyone (1) Couples (2)
2 out of 5
This Hotel has some of the BEST staff i have ever encountered! Very friendly, humble and helpful ie,Shalom & the young lady he works with , Ali, Bosco, Yadema, Phillip, Musa,Joy, Jean, Neville, Jadore & Restaurant Manager. Having stayed there for more than 8 days,the admin/owners need to address the issue of RATS & CLEANLINESS. My stay would have been excellent if at all my property wasn't destroyed by RATS that i found at this hotel. If it wasn't for my fiancee & the Grace of God, i wanted to leave immediately because that is unacceptable. Also change the towels and the sheets they were always looking dirty and not sanitized (off brown but not white with zero fresh smell). That being said the MAJOR disappointment of my stay was the manager of this Hotel Chaliste. Integrity is a very expensive character to have and to my conclusion he needs to invest in pursuit for that. Chaliste it was you who offered us lunch and dinner, fix my luggage & free airport drop-off. I and my fiancee accepted your apology&offer b'se we liked the people and wanted peace plus we had just gotten engaged. To my surprise while checking out they asked me to pay for the lunch and dinner that the hotel had offered as compensation to the damage. Font desk agent called Chaliste for advise &said he said Hotel will only pay for lunch & i pay for dinner. He didn't have courtesy of explaining why b'se it was late in the night & he was asleep. I paid but that left a bad taste in mouth.

Posted by , from Washington DC on Apr 2, 2020

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Comment from Hotel Management

Apr 7, 2020 by Guest service team

Dear Niklas , Thank you very much for taking the time to share your wonderful experience about your last stay with us and we are delighted to hear that you really enjoyed the coffee. Besides, We deeply regret that we did not meet your expectations . kindly,rest assured this has been communicated and addressed accordingly . therefore, we are kindly appreciating your feedback as well as looking forward to having another opportunity to host you in near future to prove the level of service we enjoy delivering to our guests. Kind Regards,Rosine, reservation department, 2000 hotel downtown kigali.

4 out of 5
This Hotel has some of the BEST staff i have ever encountered! Very friendly, humble and helpful ie,Shalom & the young lady he works with , Ali, Bosco, Yadema, Phillip, Musa,Joy, Jean, Neville, Jadore & Restaurant Manager. Having stayed there for more than 8 days,the admin/owners need to address the issue of RATS & CLEANLINESS. My stay would have been excellent if at all my property wasn't destroyed by RATS that i found at this hotel. If it wasn't for my fiancee & the Grace of God, i wanted to leave immediately because that is unacceptable. Also change the towels and the sheets they were always looking dirty and not sanitized (off brown but not white with zero fresh smell). That being said the MAJOR disappointment of my stay was the manager of this Hotel Chaliste. Integrity is a very expensive character to have and to my conclusion he needs to invest in pursuit for that. Chaliste it was you who offered us lunch and dinner, fix my luggage & free airport drop-off. I and my fiancee accepted your apology&offer b'se we liked the people and wanted peace plus we had just gotten engaged. To my surprise while checking out they asked me to pay for the lunch and dinner that the hotel had offered as compensation to the damage. Font desk agent called Chaliste for advise &said he said Hotel will only pay for lunch & i pay for dinner. He didn't have courtesy of explaining why b'se it was late in the night & he was asleep. I paid but that left a bad taste in mouth. NOT SURE OF MY RETURN

Posted by , from Washington DC on Apr 2, 2020

Was this review helpful to you?
Comment from Hotel Management

Apr 7, 2020 by Guest service team

Dear Niklas , Thank you very much for taking the time to share your experience about your last stay with us Besides, We deeply regret that we did not meet your expectations kindly,rest assured this has been communicated and addressed accordingly . therefore, we are kindly appreciating your feedback as well as looking forward to having another opportunity to host you in near future to prove the level of service we enjoy delivering to our guests.

5 out of 5

Nice clean Hotel

Pros: Excellent breakfast service
Cons: King Spring bed was very uncomfortable and toiltet requires proper fixing
Location: location near many shopping arcades
Hotel Lobby or Front desk not at the entry but one has to take a lift to the 7th floor to get to the Hotel Lobby

Posted by , from Goma, North Kivu DRC on Feb 21, 2018

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Comment from Hotel Management

Feb 21, 2018 by jose

Dear Ron Thank you for taking the time out of your busy schedule to review our business. We are glad to learn that the breakfast was excellent . With regards to the rooms, we are delighted to inform you that we plan a refurbishment. We look forward to hosting you on your next visit to Rwanda! Happy Holidays! Warm Regards,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. A fitness center, a rooftop terrace, and spa services are also featured at the family-friendly 2000 HOTEL Downtown Kigali. A shuttle from the airport to the hotel is free (available 24 hours). Free self parking is available. Smoking is allowed in designated areas at this 4-star Kigali hotel.

  • 1 building
  • 105 guestrooms or units
  • 13 levels
  • 3 conference rooms
  • Built in 2015
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Kigali (KGL-Kigali Intl.) (12.6 km / 7.8 mi)
  • Property shuttles: Free airport pick-up
  • Parking: Free self parking

Room Amenities

2000 HOTEL Downtown Kigali offers 105 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Bamboo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available

Hotel Names

  • 2000 HOTEL Kigali
  • 2000 Kigali
  • 2000 HOTEL
  • 2000 Downtown Kigali
  • 2000 Downtown Kigali Kigali
  • 2000 HOTEL Downtown Kigali Hotel
  • 2000 HOTEL Downtown Kigali Kigali
  • 2000 HOTEL Downtown Kigali Hotel Kigali

You should know

  • 2000 HOTEL Downtown Kigali offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.