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Serene Kandy

4.0 star property
Enjoy 8 outdoor pools at this 4-star Kandy hotel

Choose dates to view prices

Serene Kandy

Photo gallery for Serene Kandy

Terrace/patio
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
Restaurant
7 bedrooms, premium bedding, in-room safe, desk
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk

Overview of Serene Kandy

Reviews
7.8

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
113, Rajapihilla Mawatha, Kandy
  • Popular LocationTemple of the Tooth20 min walk
  • Popular LocationKandy Lake3 min drive
  • Popular LocationRoyal Palace of Kandy3 min drive

Room options

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Quadruple with Kitchenette - Main Wing

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Double or Twin - Main Wing

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Single - Main Wing

  • Sleeps 1
  • 1 Double Bed

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includes taxes & fees
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About the neighborhood

Kandy

On lake.Within a 15-minute walk of the hotel, you'll find Malwathu Maha Viharaya and Wales Park. Kandy Clock Tower and Lakeside Adventist Hospital are also within 2 miles (3 km).

What's nearby

  • Wales Park - 12 min walk
  • Temple of the Tooth - 20 min walk
  • Kandy Lake - 3 min drive
  • Royal Palace of Kandy - 3 min drive
  • Kandy General Hospital - 4 min drive

Getting around

  • Kandy Railway Station - 8 min drive
  • Bandaranaike Intl. Airport (CMB) - 170 min drive

Restaurants

  • Pizza Hut - 17 min walk
  • Burger King - 15 min walk
  • KFC - 16 min walk
  • The Pub - 17 min walk
  • Nagalingam's Bhavan - 19 min walk

About this property

Serene Kandy

Enjoy 8 outdoor pools at this 4-star Kandy hotel
Serene Kandy offers its guests 8 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Serene Kandy. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 21 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Kandy hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

Property amenities

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 8 outdoor pools
  • Children's pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serene Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 75
  • New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

How close is Serene Kandy to the airport?

Serene Kandy is 71.8 mi (170-min drive) away from the Bandaranaike Intl. Airport (CMB) airport, the closest popular airport to the property.

How much does it cost to stay at Serene Kandy?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at Serene Kandy on May 9, 2024 start from $60.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serene Kandy have an airport shuttle?

Serene Kandy offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per vehicle, one-way.

Does Serene Kandy offer free breakfast?

Free breakfast isn’t provided at Serene Kandy, but continental breakfast is offered for a fee of USD 10 for adults and USD 5 for children. It's available every day from 6:00 AM to 10:30 AM.

Is there a casino at Serene Kandy?

No, there is no casino at this hotel.

What time is check-in at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM.

Is there free parking at Serene Kandy?

This hotel offers free self parking.

Does Serene Kandy have a pool?

Serene Kandy features 8 outdoor pools and a children's pool.

Does Serene Kandy have a restaurant?

Yes, there is a restaurant on site.

Does Serene Kandy have a spa?

There are no spa services available at this hotel.

How close is Serene Kandy to downtown Kandy?

Serene Kandy is 0.6 mi away from Kandy.

Serene Kandy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 12 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Unwelcome, down the road and someone has a key!
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018

8/10 Good

Ajit, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities
Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018

8/10 Good

Nick, perth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel
Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Kandy
Attentive staff, good food
Stayed 3 nights in Nov 2017

8/10 Good

Scott, American living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017