Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

4-star eco-friendly hotel near Royal Botanical Garden

Kandy retreat

Within 3 miles (5 km) of this hotel, you'll find Kandy Lake and Temple of the Tooth. Royal Palace of Kandy and Bahirawakanda Vihara Buddha are also within 3 miles (5 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this eco-friendly hotel. Enjoy the fitness center and perks like free self parking and free WiFi. There's a poolside bar on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, balconies

In addition to TVs with cable channels, the 119 guestrooms offer free WiFi and balconies. Other amenities include minibars, room service, and coffee/tea makers.

Superior Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$43* Per night/room Nov 20 - Nov 21

Superior Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Triple Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Garden Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend out of 3281 reviews

Excellent
Good
Average
Poor
Terrible

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 08 August to 18 August:

  • Bar/Lounge

Property Features

Cinnamon Citadel Kandy offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the eco-friendly Cinnamon Citadel Kandy. A shuttle from the airport to the hotel (available on request) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 119 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Colombo (CMB-Bandaranaike Intl.) (103.7 km / 64.5 mi)
  • Train station: Kandy Railway Station (4.2 km / 2.6 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Kandy hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Airport shuttle service is available on request from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport shuttle service is offered on request from 6:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Pets

  • Pets and service animals are not allowed at Cinnamon Citadel Kandy

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cinnamon Citadel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy

You should know

  • Cinnamon Citadel Kandy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.com/Kandy-Hotels-Cinnamon-Citadel-Kandy.h4031542-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.