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Sergei Palace Hotel

Hotel near Western Wall in Jerusalem

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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Heleni ha-Malka St 13, Jerusalem, 9510112
  • Ben Yehuda Street
    ‪3 min walk‬
  • Mamilla Mall
    ‪8 min walk‬
  • Western Wall
    ‪17 min walk‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪43 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Junior Suite, Non Smoking

  • 441 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Classic Twin Room, Ensuite (Twin Deluxe) | Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Non Smoking

Deluxe Suite, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, Non Smoking

  • 678 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Multiple Beds, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Double Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Double room-Superior-Ensuite with Bath

Double room-Superior-Ensuite with Bath | Premium bedding, Select Comfort beds, in-room safe, desk

Double room-Superior-Ensuite with Bath

10.0 out of 10
Exceptional
(2 reviews)
  • 527 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Classic Twin Room, Ensuite (Twin Deluxe)

Premium bedding, Select Comfort beds, in-room safe, desk

Classic Twin Room, Ensuite (Twin Deluxe)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking | Premium bedding, Select Comfort beds, in-room safe, desk

Deluxe Single Room, 1 Twin Bed, Accessible, Non Smoking

  • 248 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Jerusalem

City center stay.At this Jerusalem City Centre hotel, you'll be within a 5-minute walk of Ben Yehuda Street and Zion Square. Ethiopian Church and Independence Park are also within half a mile (1 km).

What's nearby

  • Ben Yehuda Street - 3 min walk - 0.2 miles
  • Mamilla Mall - 8 min walk - 0.5 miles
  • Machane Yehuda Market - 13 min walk - 0.7 miles
  • Al-Aqsa Mosque - 17 min walk - 0.9 miles
  • Western Wall - 17 min walk - 0.9 miles

Getting around

  • Yekuti'el Adam Station - 15 min drive
  • Jerusalem Biblical Zoo Station - 20 min drive
  • Ben Gurion Airport (TLV) - 51 min drive

Restaurants

  • Thailandi
  • ‪Burgers Bar - ‬2 min walk
  • ‪Café Bastet - ‬2 min walk
  • ‪SamBooki (מאפה נאמן) - ‬3 min walk
  • ‪ויליג׳ גרין Village Green - ‬3 min walk

About this property

Sergei Palace Hotel

Hotel near Western Wall in Jerusalem
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 4 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and multilingual staff are also featured at Sergei Palace Hotel. The hotel can provide concierge services and wedding services.

This Jerusalem hotel is smoke free.

  • 22 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sergei Palace Hotel offers 22 accommodations with safes and hair dryers. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • High chair
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: ILS 40 to 60 for adults and ILS 40 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 29-inch LCD TV with premium channels

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ILS 105.0 per day.
  • Cribs (infant beds) are available for ILS 105.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ILS 40 to 60 for adults, and ILS 40 to 60 for children
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: ILS 105.0 per day
  • Rollaway bed fee: ILS 105.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Please note, the dining facilities at the property are non-kosher.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sergei Palace Hotel Jerusalem
Sergei Palace Jerusalem
Sergei Palace
Sergei Palace Hotel Hotel
Sergei Palace Hotel Jerusalem
Sergei Palace Hotel Hotel Jerusalem

Frequently asked questions

How close is Sergei Palace Hotel to the airport?

Sergei Palace Hotel is 33 mi (51-min drive) away from the Ben Gurion Airport (TLV) airport, the closest popular airport to the property.

Does Sergei Palace Hotel have an airport shuttle?

Sergei Palace Hotel offers an airport shuttle 24 hours a day, on request, for a charge of ILS 380 per vehicle, one-way.

Does Sergei Palace Hotel offer free breakfast?

Free breakfast isn’t offered at Sergei Palace Hotel, but full breakfast is offered for a fee of between ILS 40 and 60 for adults, ILS 40 and 60 for children. It's available every day from 8:00 AM to 9:30 AM.

Is there a casino at Sergei Palace Hotel?

No, there is no casino at this hotel.

What time is check-in at Sergei Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Sergei Palace Hotel?

Free parking is not available at this hotel.

Does Sergei Palace Hotel have a pool?

Sergei Palace Hotel does not have a pool.

Does Sergei Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Sergei Palace Hotel have a spa?

There are no spa services available at this hotel.

How close is Sergei Palace Hotel to downtown Jerusalem?

Sergei Palace Hotel is 1.1 mi away from Jerusalem.

Sergei Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 116 reviews
Rating 8 - Good. 31 out of 116 reviews
Rating 6 - Okay. 7 out of 116 reviews
Rating 4 - Poor. 6 out of 116 reviews
Rating 2 - Terrible. 2 out of 116 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Beautiful and safe hotel with friendly and reliable staff. I plan to stay here again in the future.
Stayed 2 nights in Apr 2025

2/10 Terrible

Dan

Stayed 2 nights in Mar 2025

10/10 Excellent

menachem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Vadim

Stayed 3 nights in Sep 2023

8/10 Good

Yaara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Very comfortable and friendly.
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad service, goods rooms.

There not alweys been there someone who can speak hebraw, and when we saidnthay to the manager he answered in rude way. Onky ine key ti the rooms, even we asked for two, its not avilable. Reception not reall have someone 24 hours. Breakfest is VERY poor
Stayed 2 nights in Aug 2023

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic hotel is only 3 blocks from Old Town and close to all shopping and dining. Great price for such an amazing place. Their entire staff especially Bashar are very helpful, interesting and supportive. Will come stay here again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Olman, Lithia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Sergei is like a fairy tale little castle with its own bar/cafe in the outskirts of busy Jerusalem. The rooms are much more accommodating than anything else around, which makes the extra block walk worth it. Unfortunately, parking is very limited and my beautiful room was upstairs with no elevator, but then again, worth it. The only 2 drawbacks were lack of pool and the terrible view from my window which took away all the glamour of this dreamy hotel. It gets 4.5 stars from me.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, friendly staff, clean, beautiful gardens. Great breakfast. Nice area to walk to downtown & old city.
Stayed 3 nights in Jun 2023

8/10 Good

Zvi

Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Stayed 4 nights in Jun 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Place and staff are very nice and friendly, specially Mohammed on reception that unfortunately I couldn’t say good bye. Adding Alex as well where helped us when we arrived there. One thing that could improve is the wifi signal on the rooms, overall I would recommend to everyone.
Stayed 3 nights in May 2023

4/10 Poor

Lesliet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no shawer only a bathtub which was not conviene for my senior parents, thank God it was only one night.
Stayed 1 night in May 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been batter.

Stayed 4 night sin April 2023. Couldn't have been better. Great breakfast.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023

8/10 Good

Susan, Shorewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an old building… a former Russian hospice. It is dates but clean and the beds are comfortable. It is on an excellent location just up the Street from the trolley. Breakfast is good…Russian… but you can get an omelette and different egg options. The staff at the restaurant were especially attentive and really did their best to please while the rest of the staff was helpful and friendly. I would stay there again.
Stayed 4 nights in Mar 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, Great staff.

The hotel is well located for both the old town and restaurants. It also has good access to public transport. The staff were very helpful and rooms were cleaned daily to a very good standard. If you're staying in one of the rooms facing the street it can get a bit noisy but it didn't go on too late.
Stayed 1 night in Apr 2023

10/10 Excellent

itzik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lael

8/10 Good

meir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but very nice room. Prime location.

Basic but very nice room. Prime location.
Stayed 1 night in Dec 2022

8/10 Good

Miriam

Stayed 1 night in Dec 2022

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical building. The restaurant was worse : poorly organized, short staffed, lacking choices in the menu. Too expensive.