4/10 Poor
Cam M.
Oct 4, 2025
Disliked: Cleanliness
The host was excellent with communication and check in very easy. Parking can be difficult at times due to only street parking being available but could always find one in walking distance. The host has worked hard to update the house and was very considerate to let us enter earlier than the listed arrival time while the cleaner was there. We had a 3 night stay scheduled, by the second night realized there were issues with cockroaches in the kitchen sink and under the fridge. We contacted the host and he said he would let his pest control person know. The couch bed is right near the kitchen and we did see some under that couch bed where one kid was sleeping. We did not feel comfortable staying further at that point. It should be noted that the downstairs did not seem to have those issues, so it was not a full infestation of the entire house and it seems like the host was going to actively work on the issue. We moved out and the host refunded for one evening since we moved out so late on our second evening. We did not reach out directly to the host, but with VRBO and the initiated the refund communications. I don’t necessarily feel that was an entirely fair refund, due to a kitchen infestation does make the kitchen not sanitary to use and one sleeping area was not usable at that point. Even when pest control does initiate cockroach control, it does not immediately get rid of them. Hoping the host does take care of the issue before the next renters.
Cam M.
Stayed 3 nights in Sep 2025