4/10 Malo
Richard T.
29 oct. 2025
Le gustó: Limpieza
We’ve been renting from HomeAway/VRBO since 1992. Direct (local) contact with the owner or agent. Detailed, specific (written) notes on appliances, video, fireplaces, etc. in the rental. No real problems in over 30 years. Our problems with this rental was not with VRBO, but with Vacasa, a Rental Management company headquartered In Portland, OR., who we rented this property from. From problems with my very first enquires (answered, I’m convinced, by an AI program), we received generic, useless answers or ‘instructions’. House directions were wrong, entry lock instructions wrong, no written directions of any kind on house appliances, etc. On our fourth day, no hot water or heat. Guessed (rightly) we were out of propane. Spent the whole day trying to get action from Vacasa (many eMailings and phone calls). Finally went to VBRO and VBRO put me in contact with a Vacasa ‘Area Manager’ who finally, after more argument, put me in contact with the Vacasa local contractor in NH (‘Nick’, who, in all fairness, acted immediately). Frustrating. The house and property are beautiful and comfortable. We would rent it again. But that’s not enough for us to consider ever renting from Vacasa again.
Richard T.
Se hospedó 9 noches en octubre de 2025