4/10 Poor
Jennifer
Traveled with family
Feb 20, 2024
Liked: Cleanliness
Disliked: Amenities
I stayed one night at the Equinox and I had high hopes that it would be amazing. It was not amazing. I was not able to reach anyone by phone or email prior to my stay to discuss dining options. When I arrived, I could not reach anyone from my room phone to discuss dining options. The line just rang and no one picked up. I called the front desk to ask if I needed a reservation for dining and the person who answered did not know. I was transferred to another line where no one picked up. When I just showed up at the restaurant they said they weren't accepting any walk ins. The gym is very nice but one of the 3 treadmills was not working on my 2 visits. My room was attractive but the bathroom seemed to not have heat and was freezing. I expected there would be a bathrobe and there wasn't. The sounds from the hallway (kids and dogs) were easily heard from my room. There was no hostess when I arrived at breakfast. When I ordered oatmeal at 9am I was told they were all out of oatmeal. My breakfast took 30 mins to arrive at the table. Poached eggs were overcooked and sausage was cold. I enjoyed the coffee in the lobby area. My sense is that they are short staffed and that more training is needed. The two servers I met were very nice but they need more of them. I think hearing all about the awards that this property has received set my expectations very high. I was just disappointed it did not live up to the hype. I would have been better off staying at a Hampton Inn.
Jennifer
Stayed 1 night in Feb 2024