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4.6 out of 5

"They need to rethink their pool/ towel policies - hours " More

By a verified traveler on Mon 14 Nov 2022

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Hotel Description

4.5-star beachfront hotel near Jaco Beach

Beachside getaway

At this Jaco hotel, you'll be within half a mile (1 km) of Jaco Beach and 3 miles (5 km) of Rainforest Adventures Costa Rica Pacific Park. El Miro and Canopy Vista Los Suenos Adventure Park are also within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 5 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the gym and free perks like buffet breakfast and free self parking.

Deluxe Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$224* Per night/room Feb 21 - Feb 22

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Condo

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crocs Resort & Casino ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crocs Resort & Casino

Everyone (4) Couples (2) Family (2)
4 out of 5
They need to rethink their pool/ towel policies - hours

Posted by on Nov 14, 2022

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Comment from Hotel Management

Nov 20, 2022 by Jorge Peraza, Crocs Resort & Casino Op. Manager

Hello dear Mr. Barry,Thank you so much for choosing us as your choice on the area, we really appreciate it, and we are more than happy to review you point of improvement, believe me we are planning to take actions inmediately.PLease do not hesiytate to come back and visit us and if there is any requirement let us know.Best regards from CR!!!

5 out of 5
Beautiful hotel, great service, right on the beach

Posted by , from belton on Oct 10, 2022

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Comment from Hotel Management

Oct 14, 2022 by Roxana Zamora Front Desk Manager.

Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.Kind regards.

4 out of 5

Posted by on Nov 16, 2019

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5 out of 5
Friendly staff and decent food, casino was small but nice

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by General Manager

It is terrific to see that our friendly staff, tasty meals, and entertaining casino were the highlights of your stay, and we hope you had a fun time here in Jaco. Choose Croc's Resort & Casino again for your next getaway!

5 out of 5
This resort was beautiful. The staff were all friendly. The food was good. My only complaint was that because I booked through Travelocity , my reservation had to be “transfered” and during that process somehow my name got switched around. So they could find my “first and last name”. After further investigation and a near panic attack on my end by round my reservation with my first and last name switched. Wierd. But they were very nice and straightened it out It sits right on the beach. Stunning views I would go back for sure .

Posted by on Sep 25, 2018

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5 out of 5
Excellent place, best resort in Jaco Area. If you like resorts like the ones in Cancun this is your place. It is a bit smaller than usual Resorts in ohter countries, but it is as nice as the big ones.

Posted by on Dec 22, 2016

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5 out of 5

Nice hotel

Good food, close to beach and located in quite area

Posted by , from baltimore on Dec 14, 2015

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4 out of 5

Family vacation

Pros: The swimming pool and the staff were the best features, in addition to the location on the beach.
Cons: The food quality in the restaurant and the cleanliness of the rooms need some serious work.
Location: Great location on the beach, but a long walk into town if you want to go shopping or go to another restaurant. Definitely sign up for surfing lessons
The people and location on the beach were great. We were not excited to have a casino front and center near the lobby though. In fact, as we checked in (2 adults with 2 teenage daughters), a pair of hookers paraded from a restroom near the lobby into the casino. Be that as it may, the swimming pool and staff were superb. The gift shop was only so-so, which was surprising as it would seem to be a good opportunity to make some money. The restaurant and the exercise room were decent. The room itself was fine, but was overwhelmingly mildewed. Everything we kept in that room was permeated with mildew odor long after we returned to the U.S. 2 days later (yes, we then washed everything in the laundry!).

Posted by , from Iowa on Dec 2, 2015

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All-inclusive Details

  • Gratuities not included
  • A la carte dining included

Property Features

Crocs Resort & Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 4648 square feet (432 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury Crocs Resort & Casino. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 4.5-star Jaco hotel is smoke free.

  • 166 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 4648 sq ft of conference space
  • 432 sq m of conference space
  • Built in 2015
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Crocs Resort & Casino offers 166 air-conditioned accommodations with iPod docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hair dryers and change of towels can be requested.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily.

La Stanza - Overlooking the pool, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Los Cuates - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Liquidity - Overlooking the pool, this bar serves dinner and light fare. Open daily.

El Zarpe - This poolside restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Fishing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Carara has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Crocs Resort & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Crocs Resort & Casino

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 5)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino
  • Croc's Resort and Casino

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.