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Best Western Jaco Beach All-Inclusive Resort

3-star property
Pastor Diaz Ave, Jaco, Puntarenas 1-855-201-7819

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3.8 out of 5
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See all 16 Travelocity Reviews

"I loved that the property was located on the beach. The staff were very friendly and the hotel was very clean. " More

By a verified traveler on Mon 08 Jul 2019

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Hotel Description

3-star beachfront hotel near Jaco Beach

On the beach

You'll be within half a mile (1 km) of Jaco Beach and 2 miles (3 km) of Rainforest Adventures Costa Rica Pacific Park with a stay here. Herradura Beach is 6.5 mi (10.5 km) away.

Fun at the beach

The hotel's outdoor pool, outdoor tennis court, and 2 bars/lounges are among the featured amenities. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy a meal from the restaurant and perks like free buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 100 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and free international calls. Other amenities include hair dryers, showers, and phones.

Standard Room, Multiple Beds, Non Smoking (1 Double 1 Single)

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$167* Per night/room Jul 19 - Jul 20

Best Western Jaco Beach All-Inclusive Resort ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Jaco Beach All-Inclusive Resort

Everyone (3) Family (2)
5 out of 5
I loved that the property was located on the beach. The staff were very friendly and the hotel was very clean.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 11, 2019 by Guest Relations Manager

Dear Traveler , thank you for sharing such fantastic comments about your stay with us. We are more than thrilled that it was so pleasant and that you were so pleased with our very convenient location (we are right at the beach and we have direct access to it) because we really thrive on our guests' total comfort, satisfaction and well being. We are also delighted that you felt so satisfied with our staff's service because they are truly committed to our guests, always going above and beyond, complying with their needs and requests and making them feel more than welcome and right at home. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back soon. Best regards. Marjorie Espinoza. Guest Relations Manager

3 out of 5
Little run down. Could use a major upgrade/makeover. Bathrooms are too small and need updating.

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 5, 2019 by Guest Relations Manager.

Dear Traveler , thank you so much for sharing your comments about your stay with us, we really appreciate our guests' feedback. We hope that it was pleasant and we are very sorry to learn that our accommodations were not up to your expectations. Please accept our most sincere apologies for it. Even though the hotel has been offering its services to the public for a long time, we assure you that it has always had excellent maintenance and upkeeping since our quality standards are very high and strict and ar ealways very carefully observed and followed. We assure you that recently the hotel has had major renovations and that most of the premises and rooms have been remodelled. We are truly sorry that you did not noticed all the work that has been done. It wa sa pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

2 out of 5
Aircon was so Loud it’s very old it was so bad can’t sleep

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 9, 2019 by Guest Relations Manager.

Dear Traveler, thank you so much for sharing your comments about your stay with us. We really do hope that it was very pleasant and that you were able to rest and enjoy the beach as much as you could because nothing is more important than our guests' total comfort, satisfaction and well being. We are very sorry to learn that there was so much noise coming from the A/C in your room. Please accept our most sincere apologies for the inconvenience that this caused you. We assure you that if you had let our front desk staff know about it, they would have immediately sned a technician to your room to fix it (or if that was the case, to change the entire unit). Once again, we apologize for the inconveneince you experienced. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again in the very near future. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

5 out of 5

Posted by on Jul 24, 2018

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2 out of 5

Mixed review

The front desk staff, the guards at the gate and the tour host were the least friendly . This is not how a paying customer out to be greeted. The rest of the hotel staff was fantastic.

Posted by on May 27, 2017

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Comment from Hotel Management

Jun 1, 2017 by Hotel Staff

Dear Traveler, thank you so much for sharing your comments about your experience at our hotel. Please accept our moist sincere apologies for the way our front desk and the gate's security staff greeted and treated you when you arrived. Nothing is more important than our guests' complete comfort and satisfaction so we are very embarrassed with how you were treated since we want to see all our guests feeling more than welcome and right at home. This definitely goes against everything our hotel stands for and against our hospitality policy and philosophy so we are going to immediately share your comments with our Management so that they can take them into account as soon as possible. On the other hand, we are happy that the rest of your stay was nothing less than fantastic. Once again, we apologize for what happened and we assure you that this is going to be taken care of immediately. It was a pleasure being at your service. Thank you for choosing us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

5 out of 5

great place on pacific

Wonderful all inclusive hotel , clean, friendly staff, great breakfasts, clean pool, love the ocean and beach out the back door, will be back!

Posted by , from Fort Worth, TX on Sep 18, 2013

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4 out of 5

Jaco Beach

I bought this 6 months ago so I had a good promotion

Posted by , from San Jose, CA on Aug 7, 2013

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4 out of 5

Hotel was very clean and food was good for the money.

Pros: Free breakfast, Close restaurants, Quiet
Cons: no cell phone service, did not see exotic birds or monkeys in the area
The staff accomodated another person in our room for no extra charge. The room was clean and they also had some television channels that were in English. Exchanging money at the hotel was cheaper than at the airports or anywhere else. We were glad we stayed at the Best Western on the beach in Jaco. Everyone in the hotel and around the area spoke very good English.

Posted by , from Panama City, Florida on Aug 1, 2012

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5 out of 5

This hotel is fascinating

I recommend this hotel in Costa Rica is awesome service

Posted by , from puerto rico on Feb 6, 2011

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4 out of 5

Very good

We stayed there 4 nights. Very good location, right on the beach, nice clean rooms, quiet and safe. Very good food (breakfeasts) .Very good place for couples or families. Refrigirator would be a plus...

Posted by on Dec 27, 2009

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About the Best Western Jaco Beach All-Inclusive Resort

Location Pastor Diaz Ave, Jaco, Puntarenas 61101

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

All-inclusive Details

  • Taxes included
  • Onsite entertainment and activities included
  • All meals served buffet-style
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Best Western Jaco Beach All-Inclusive Resort offers its guests an outdoor pool, an outdoor tennis court, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 161 square feet (15 square meters). Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the family-friendly Best Western Jaco Beach All-Inclusive Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Jaco hotel is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 bars or lounges
  • 161 sq ft of conference space
  • 15 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (86.4 km / 53.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Jaco Beach All-Inclusive Resort offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

El Puerto - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean - Best Western guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean - Best Western guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (one-way)
  • Airport shuttle fee per child: USD 150 (one-way), (up to 12 years old)
  • In-room safe fee: USD 3 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Best Western Jaco Beach All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.