See all properties

Tru by Hilton Jackson, MI

2.5 star property
Jackson guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Tru by Hilton Jackson, MI

Restaurant
Reception
Lobby
Terrace/patio
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
2401 Shirley Dr, Jackson, MI, 49202
  • Place, Jackson Crossing Mall
    ‪18 min walk‬
  • Place, R.A. Greene Park
    ‪2 min drive‬
  • Place, Lions Park
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.6 out of 10
Excellent
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

About the neighborhood

Jackson

In Jackson .Within 2 miles (3 km) of this Jackson hotel, you'll find R.A. Greene Park and Lions Park. Jackson Crossing Mall and Rod Mills Park are also within 3 miles (5 km).

What's nearby

  • Jackson Crossing Mall - 18 min walk - 1.0 mile
  • R.A. Greene Park - 2 min drive - 2.2 miles
  • Lions Park - 3 min drive - 2.0 miles
  • JAX 60 - 5 min drive - 3.8 miles
  • Michigan International Speedway - 30 min drive - 27.3 miles

Getting around

  • Jackson Station - 5 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 63 min drive

Restaurants

  • ‪Chick Fil A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Texas Roadhouse - ‬2 min drive

About this property

Tru by Hilton Jackson, MI

Jackson guestrooms with free WiFi
WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served daily. The business-friendly Tru by Hilton Jackson, MI also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Jackson hotel is smoke free.

  • 93 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Similar properties

Desk, laptop workspace, blackout drapes, iron/ironing board
Comfort Inn & Suites Jackson North
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 640 reviews
$84 nightly
The price is $93
Feb 16 - Feb 17
Total with taxes and fees
Comfort Inn & Suites Jackson North

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Frequently asked questions

How close is Tru by Hilton Jackson, MI to the airport?

Tru by Hilton Jackson, MI is 62 mi (63-min drive) away from the Detroit Metropolitan Wayne County Airport (DTW) airport, the closest popular airport to the property.

Does Tru by Hilton Jackson, MI have an airport shuttle?

Airport shuttle services are not available at Tru by Hilton Jackson, MI.

Does Tru by Hilton Jackson, MI offer free breakfast?

Tru by Hilton Jackson, MI offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at Tru by Hilton Jackson, MI?

No, there is no casino at this hotel.

What time is check-in at Tru by Hilton Jackson, MI?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Tru by Hilton Jackson, MI?

This hotel offers free self parking.

Does Tru by Hilton Jackson, MI have a pool?

Tru by Hilton Jackson, MI does not have a pool.

Does Tru by Hilton Jackson, MI have a spa?

There are no spa services available at this hotel.

How close is Tru by Hilton Jackson, MI to downtown Jackson?

Tru by Hilton Jackson, MI is 2.6 mi away from Jackson.

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 82 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Lanene

Liked: Staff & service
Average hotel. Rooms were small and furnishings were minimal also found a spot on the mattress👎. Employees were friendly and accommodating
Stayed 1 night in Oct 2025

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, everything was great
Stayed 1 night in Oct 2025

8/10 Good

Mircea

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Samuel

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Amanda

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Just give people clean towels and sheets.. ?? I don't even need the bed made.. just a clean floor and clean bedding that doesn't stink like 5+ people slept there before me. There should be cleaning and mopping between guests that you could tell was not done in a month. The room floor was sticky.
Stayed 4 nights in Oct 2025

4/10 Poor

James

Disliked: Property conditions & facilities
Room was clean and neat. Some visitors had dogs…. I love dogs but find them unacceptable in a hotel. Some seating in the dining recreation area had dogs air all three days we stayed there… obviously the cleaning staff isn’t very observant. Breakfast served to 9 am with limited choices on one morning at 8:30… We are older adults and although we stayed at this Tru hotel last year we will not choose to stay here in the future.
Stayed 3 nights in Oct 2025

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Nice gym and best continental breakfast.
Stayed 2 nights in Oct 2025

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was kind and friendly. Walls are thin and if you have loud neighbors you can hear everything. Breakfast was great. And property was clean. The bed was really comfy and the showers were nice and hot. I would stay here again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities, room comfort

Basically was pointless waste of time

I actually didn't stay there because of the $400 deposit that is not mentioned about on your app. They lady at the front desk was kinda rude and assumed that I didn't have $400 so I chose not to stay there
Stayed 1 night in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk, always ready to help if needed, and great coffee.
Stayed 2 nights in Oct 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
internet speed was acceptable, The breakfast was okay, limited and supply of items was sometimes low.
Stayed 4 nights in Oct 2025

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Staff was rude WiFi did not work couldn’t get any help from staff or Hilton honors. Pillows were horrible and break was just ok.
Stayed 1 night in Oct 2025

6/10 Okay

LeeAnn

Traveled with partner
We stayed 2 years ago when first opened, very nice stay, staff was excellent and breakfast was a great variety and plenty for all guests. This stay this time it seams as though some things have gone downhill. It was quite noisy sleeping, you can hear other guests talking and thumping around. Biggest disappointment was the breakfast, very limited to choose from, no scrambled eggs or bacon/sausage, lots of guests were unhappy about the breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, albeit a little small for two people.
Stayed 1 night in Sep 2025

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again.

The room was nice and had a large bathroom. The staff were very helpful. The breakfast is a variety of hot and cold options.
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mary Catherine

Stayed 4 nights in Sep 2025

8/10 Good

Molly

Stayed 1 night in Aug 2025

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly from moment we walked in...
Stayed 2 nights in Aug 2025

4/10 Poor

Kelly

Stayed 1 night in Aug 2025

2/10 Terrible

Kelly

Stayed 1 night in Aug 2025