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Hotel Description

A luxury stay in Zihuatanejo awaits you at Viceroy Zihuatanejo. Within steps you'll find La Ropa Beach and Virgin of the Tree within a 20-minute stroll. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy balconies, sitting areas, and satellite TV, featured in all 46 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Free newspapers, free bottled water, and ceiling fans are also available.

With a stay at this 5-star Zihuatanejo resort, you'll be 22.5 km (14 mi) from Potosi Refuge.

A day of pampering can include sports massages and body wraps along with aromatherapy and Ayurvedic treatments. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and kids' swimming pool. Plus you'll find free WiFi in public areas, a business center, and concierge services. Each morning full breakfast is available. There's also the convenience of free valet parking.


Bed Count 1 King Bed Maximum Occupancy 2 Max
$215 per night

Beach Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Beach Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Garden Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Two Bedroom Lagoon Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Lagoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viceroy Zihuatanejo ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5


Pros: close to the beach, nice rooms very helpful staff
Cons: The cost of the shuttle from the airport to the hotel was WAY too expensive. Food at La Villa is mediocre compared to La Marea.
Location: Best beach and sunsets. Great bars.
beautiful beach, nice rooms and wonderful staff. It felt like being in paradise! The hotel is rather small and easy to navigate.

Posted by , from California on Feb 6, 2017

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Comment from Hotel Management

Feb 17, 2017 by Martin Kipping

Dear HE, thank you for your comments on Travelocity, come back and visit us again soon....

5 out of 5

Friendly staff and best view in Zihuatanejo

Pros: Everything
Cons: lower rates, lol
Location: best view on the beach
My wife and I had such a great experience at the Viceroy Zihuatanejo that we are already planning a return trip with our kids. Every staff member we encountered was friendly and kind. We upgraded our room to a beach suite with the help of Viri at the front desk, alway with a beautiful warm smile. The restaurant staff, Luis,Salvador, Alfredo and Felipe who has been at this location for 36 years, were so kind and helpful. Even the grounds keeper,Isreal, who we saw carting away fresh coconuts he had just plucked from the property, when we asked what his plans were for them offered my wife and I fresh coconut juice which we happly accept. We took the cooking class offered at the hotel and it was a great experience. Chef Paco and Juan were amazing. They really made this trip special. We were treated like VIPs in the cooking class. The big bonus was that this is turtle season. When I found out that turtles were coming on the beach to lay eggs I went nuts. We told the staff to please call us at any hour if they see a turtle. The security guard at night, who had a very unique name, did notify the front desk to call us and it was an experience that I will never forget. This hotel encourages the protection of the eggs by make suring the eggs are reburied on their property so they are guarded and ensuring the future well being of these turtles. I had never written a review after any of my trips before but this one I just couldn't wait.

Posted by , from new hyde park,ny on Aug 26, 2015

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5 out of 5

Beautiful hotel in Zihua

We just returned home from our Honeymoon trip to Zihuatenejo. The hotel was awesome. Grounds were immaculate. The Lagoon Suite (LS8) was perfect in every way. The coffee service delivery each morning was such a treat and the coffee...mmmmm....absolutely wonderful. The staff was helpful and attentive. The food at the Viceroy was outstanding. The beach in front of the hotel was combed and cleaned each morning.

Posted by , from Texas on Jun 20, 2015

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3 out of 5

A gorgeous property but with some pitfalls

Pros: Quiet
Cons: Nothing close, No free Internet, Poor breakfast
The room was beautiful and the landscaping gorgeous. The Viceroy sits on a prime piece of beach real estate with a spectacular view of the bay. The food at the hotel restaurant however is average and the prices astronomically high. For example $62 for a surf and turf meal for one, without beverages. Upon departure from the hotel we were apprized of an additional 10% service charge per day for grounds keeping. I recommend eating elsewhere, you'll save a bundle and have a much better experience. Thursday night in Zihuatenejo is Pozole night throughout the village and I recommend visiting the Santa Prisca restaurant. Visit the Coconuts restaurant, El Mediterraneo, and save some money for an evening at Tentaciones. Use the buses and taxis to get around they're much cheaper than Renting a car and equally as accessible. Take a sunset cruise on the catamaran Picante. Book your excursions in advance yourself on the Internet You'll save money time and patience from dealing with undependable tour guides.

Posted by , from San Antonio, TX, USA on May 3, 2012

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5 out of 5


Fantastic friendly service and beautiful beach.If I were rich Id go every year.The meal plan is the best way to go for a late breakfast and dinner.Well worth it because the food is great.We saved by going to the little store down the beach and buying beer there.At the tides they are $* each. Our room was wonderful and very cllean.The lagoon and all the lush plants make this resort so pretty.

Posted by on Nov 5, 2009

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3 out of 5

Didn't meet my expectations for the category of hotel

There seem to be 3 eras of construction - 1950s motel looking 2-story, 80's 1-2 story Spanish adobe with bright yellow interiors, and new modern spacious rooms with light neutral tones. We got the more modern and really enjoyed it - large, nice bathroom, pretty tile and stone work, nice private pool in front of sliding doors that the bed faced and small very private patio. Beach front and beach furnitue were nice. Service was nice - helpful, but not pushy or in your way. But, overall upkeep was "okay" and staffing and amenities were slim. Couldn't ever find a towel on the beach or at the pool. Pools were small. Beach front wasn't raked regularly (and needed it). Products in the bath were of poor quality and had an offensive perfume smell. Felt nickle-d and dimed for water - a no name brand for $5. Food was of superior quality. But, food prices were outrageous! "Spa" only offers nail services and massages, no lockers or way to spend the day. Taxi into town was cheap, quick, and convenient. I was reminded every morning that we weren't on the breakfast included plan. Even though we spent $50+ for breakfast each morning, this statement made me feel second class, when heard repeatedly. This hotel is known by the locals as being "the best" or "the nicest", so I sometimes felt like it was assumed that we should pay more and, at times, were charged more. I didn't feel like the price differential was worth it, nor did it live up to the raves seen here and other travel guidebooks and ratings. Definitely not in the category of a Four Seasons or Ritz or other premiere hotel brand.

Posted by on Aug 25, 2009

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5 out of 5

The Tides - Paradise!!

It was my fiance's 40th birthday so we wanted to travel somewhere nice and relaxing. I searched the internet and found The Tides...based on the pictures, this was the place. We actually weren't expecting it to look as good as the pictures we'd seen, but it turned out it was even more beautiful in person--it is amazing. You feel like you are in paradise. We had a Lagoon Suite with our own private infinity plunge pool that was less than a minute walk from the gorgeous beach...and since it was the off-season, it was almost like having the place to ourselves. The suite was fabulous, the main infinity pool was fabulous (and for adults only!) and the service was fabulous. There were a few teenagers and smaller children, but for the most part, the guests were all adults, which we also found very, very nice. The only downside was the cost of the food and drinks at the resort itself; however, there are many restaurants along the beach in either direction from the resort--you literally never need to leave Playa La Ropa. Plus, the cab ride to downtown Zihua is only a few dollars. The resort even offers free Wi-Fi which was very nice! I have never had so much fun and cannot wait to go back. We were planning to have our destination wedding next spring in the Caribbean, but now I think it's a distinct possibility that it will now be at The Tides.

Posted by on Aug 25, 2009

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5 out of 5

Beautiful setting and incredible service

The staff and ground at this hotel are absolutely incredible. The beach was well kept and their dine anywhere policy was very nice. I agree with other posters about the prices (a bit high in comparison to other locations). We took advantage of the spa and enjoyed a massage on the beach - truly incredible. Pro: Service was prompt and friendly. Put plainly it was the best we have ever enjoyed at a hotel. Everyone spoke English and was eager to help me learn bits of Spanish. Grounds were beautiful with flowers everywhere. Mixed drinks were great and the selection was incredible (150 different types of tequila?!). Finally the beach... raked each day with the perfect mix of palms and lounge chairs. The staff would stealthily set up a dining table directly behind your lounge chair whenever you requested a menu. Cons: The bed was one of those NASA foam things (not very comfortable for a whimp like me used to sleeping on a pillow top). There were some frogs in the lagoon that kept us up with their singing (stay was during mid June). Initially locating the place was difficult (small sign and lack of decent map/directions). As with any hotel, the cost of meals and drink was high. Finally the morning coffee was terrible as it was instant. I'd recommend walking to the open air bar to order an espresso with some hot water. Recommendation: Enjoy a massage on the beach! Enjoy dinner on the beach (a great romantic setting with tiki torches. Finally - Rent a car and see the town. There were some incredible restaurants around the small fish market and the weekend festivals were great to see.

Posted by on Jun 24, 2009

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5 out of 5

The Tides Zihuatanejo

For a description of the Tides Zihuatanejo, look under PERFECTION in the dictionary. Beach, service, rooms, amenities, food, ambience, etc. We were so grateful for the online company offering a vacation package there. I am ambivalent about writing a rave review of this hotel, because I want it to stay quiet and available, but do want it to continue to be successful. From the hanging king-size beds beachfront, to the plunge pools, to the plasma TVs with DVD players, you will think you are in Mexican heaven.

Posted by on Mar 24, 2009

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5 out of 5

The Tides Hotel - WOW

An extremely warm and inviting boutique style hotel. Great rooms, great food. Fun to lay all day under the palpas and order room service. Not for the faint of wallet though. It is pricey. Food was great as noted, but expensive. However you could walk down the beach and get a good meal also. Hotel room was awesome. We stayed in a Beach Suite right by the main pool. Service was good and the best part was the coffee they brought every morning fresh with pastries. We did have some left over food in the room however that got consumed by some smaller four legged friends, but we never caught them in the act. Note Area activities (i.e. snorkeling, scuba, tours) should be done off hotel grounds as they are marked up significantly at the Hotel. Definetly will return. Best vacation to date.

Posted by on Aug 25, 2008

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Property Features

Viceroy Zihuatanejo offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. There's an onsite business center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Viceroy Zihuatanejo. Valet parking is free.

  • 46 guestrooms or units
  • 2 dining venues
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Gift shop
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds


Available in some public areas: Free WiFi


Free valet parking


  • Parking: Free valet parking
  • Airport: Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) (13.3 km / 8.3 mi)

Room Amenities

Viceroy Zihuatanejo offers 46 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Satellite television is provided. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Viceroy Zihuatanejo has 2 restaurants on site.

24-hour room service is available.

For a fee, guests can enjoy full breakfast daily.

Nearby Activities

The Viceroy Zihuatanejo has a 600-foot long beachfront, plus four pools, including a large infinity pool next to the beach and a 60-foot lap pool. It has two lighted tennis courts and an activity desk for arranging snorkeling, scuba diving, wind surfing, horseback riding, waterskiing, sailing, fishing, and other activities. An air-conditioned fitness center has universal workout stations, treadmills, stationary bikes, and free weights. The hotel's putting green allows guests to prepare for games at two nearby 18-hole golf courses.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

  • Reflexology
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • This property does not allow children.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee. Contact information for the property office can be found on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • Only service animals are allowed

Hotel Names

  • Viceroy Hotel Zihuatanejo
  • Viceroy Zihuatanejo
  • Zihuatanejo Viceroy
  • The Tides Hotel Zihuatanejo
  • The Tides Resort Zihuatanejo
  • The Tides Zihuatanejo Hotel Zihuatanejo
  • Tides Zihuatanejo
  • Villa Del Sol Zihuatanejo
  • Viceroy Zihuatanejo Hotel

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.