4/10 Poor
Adriana
Traveled with group, Traveled with partner
Sep 7, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Positive-the beach is beautiful and never crowded since it’s a private beach for the hotel. You can order food and drinks from under your umbrella on the sand. Tip your server at the beginning for the best service.
Negative-the food is atrocious. We got the all inclusive plan. Breakfast was the best meal only because they have an omelette bar where the cook is quick, nice, and talented. Lunch was the worst unless you go down to eat by the beach and pay for your food. Dinner was hit and miss, mostly miss. The fancy Italian restaurant Portofino was the worst. The lasagna was inedible and the service was terrible. The Mexican restaurant was a little bit better, but you can only visit each of those once. At the daily dinner buffet one night we had to fill up on bread because everything else was terrible, and that was the only option. We did hit the Starbucks that night.
It rained and our room leaked. They did move us to another room, but without an apology for the inconvenience and and on their timetable. The second room had broken AC and Ixtapa is HOT! There is no nightlife. There is a lobby bar, which would be perfect with karaoke, live music, and dancing. But there is no option for any of that anywhere on the resort. We will not be returning to this resort.
Adriana
Stayed 5 nights in Aug 2025
