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5.0 out of 5

"Is really nice place to go vacation.. everything was like I spected.. " More

By a verified traveler on Mon 08 Jul 2019

Hotel Description

4-star all-inclusive property near Linda Beach, connected to the convention center

On the beach

Within a 10-minute walk of the property, you'll find Linda Beach and Ixtapa Island. Playa Azul Grand and Cocodrilario are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. Bring the family and enjoy the free kid's club, mini golf, and playground. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Spa tubs, WiFi

Boasting private spa tubs, the 323 guestrooms also offer WiFi and balconies or patios. LCD TVs come with cable channels, and other amenities include DVD players and minibars.

Luxury Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite One Bedroom 1 pax

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Suite 1 pax

Bed Count 1 King Bed Maximum Occupancy 1 Max

Master Suite One Bedroom

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Azul Ixtapa Grand All Inclusive Suites & Spa ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Azul Ixtapa Grand All Inclusive Suites & Spa

Everyone (3) Couples (2) Family (1)
5 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by La Dirección General

Buenas tardes Estimado Cliente; muchas gracias por su valoración, reciba un cordial saludo, los esperamos nuevamente en esta su casa.

5 out of 5
Is really nice place to go vacation.. everything was like I spected..

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Calidad

Dear Guest; Thank you for your comments; best regards!

5 out of 5
We like everything excellent nice service clean people really nice

Posted by on May 25, 2019

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Comment from Hotel Management

May 29, 2019 by Caludad

Dear Carlos: Thank you for your comments!! Best regards!

5 out of 5
Everything was outstanding we really loved this place. The property is beautiful and the staff great.

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 15, 2019 by Calidad

Thank you for your comments. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate

5 out of 5

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 30, 2019 by Calidad

Muchas gracias por su visita y valoración, saludos cordiales. Atte.- La Dirección General

5 out of 5

Very nice hotel and staff

The staff was very accommodating from check in to room service to restaurant to check out. First class indeed.

Posted by , from Canton, Tx on Aug 14, 2017

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Comment from Hotel Management

Aug 19, 2017 by calidad

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate

About the Azul Ixtapa Grand All Inclusive Suites & Spa

Location Paseo Punta Ixtapa, Lote 2, Ixtapa, GRO 40880

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks, and beverages included
  • Dining availability limited at one or more venues
  • Limited gourmet or à la carte dining

Not included

  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

  • A la carte or gourmet dining is limited
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Wireless Internet access not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • One or more venues limit dining availability
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • Minibar not included

Property Features

Azul Ixtapa Grand All Inclusive Suites & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Azul Ixtapa Grand All Inclusive Suites & Spa offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. A nightclub, spa services, and a terrace are also featured at the family-friendly Azul Ixtapa Grand All Inclusive Suites & Spa. Self parking is free. Smoking is allowed in designated areas at this 4-star Ixtapa property.

  • 1 building
  • 323 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 4 bars or lounges
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ixtapa - Zihuatanejo Intl. Airport (ZIH) (24.9 km / 15.5 mi)
  • Parking: Free self parking

Room Amenities

Azul Ixtapa Grand All Inclusive Suites & Spa offers 323 air-conditioned accommodations with private spa tubs and DVD players. Rooms open to balconies or patios. 37-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include minibars and irons/ironing boards. Housekeeping is provided daily.

  • Private hot tub
  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • DVD player
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Flor de Agave - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Bambu y Sakura - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open select days.

Olivo y Vid - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Acqua - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Basketball on site
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Archery on site

Spa Services

ITSI SPA has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Azul Ixtapa Grand All Inclusive Suites & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The all-inclusive plan includes all meals but only limited dining at specialty restaurants: 1 specialty dinner for stays of up to 4 nights; 2 specialty dinners for stays of up to 6 nights, and 3 specialty dinners for stays of up to 9 nights. Reservations are required.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul Grand All Inclusive Suites
  • Azul Grand Suites
  • Azul Ixtapa Grand
  • Azul Ixtapa Grand All Inclusive
  • Azul Ixtapa Grand All Inclusive Suites
  • Azul Ixtapa Grand Suites
  • Ixtapa Grand Azul
  • Azul Ixtapa Grand All Inclusive Suites All-inclusive property
  • Azul Grand All Inclusive Suites All-inclusive property
  • Azul Ixtapa Grand All Inclusive Suites Spa
  • Azul Grand Inclusive Suites
  • Azul Ixtapa Grand All Inclusive Suites & Spa Ixtapa

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.