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4.0 out of 5

"The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information an ... " More

By a verified traveler on Sun 12 Feb 2017

Hotel Description

3.5-star beachfront property near Marina Ixtapa

On the beach

Your stay at this Ixtapa property places you within a 10-minute walk of Quieta Beach and Linda Beach. Ixtapa Island and Varadero Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Bring the family and enjoy the free kid's club, mini golf, and children's pool. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Connect and relax

Along with WiFi, the 400 guestrooms offer room service and TVs. Other amenities include coffee/tea makers, hair dryers, and safes.

Deluxe Room, Beach View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$181* Per night/room Aug 18 - Aug 19

Deluxe Room, 1 Bedroom, Beach View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Azul Ixtapa Beach Resort and Convention Center - All Inclusive ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Everyone (3)
5 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 11, 2019 by Calidad

Muchas gracias por su valoración, saludos cordiales.

4 out of 5

Nice hotel, excellent customer service.

Pros: Customer service, all inclusive package, and cleaniness.
Cons: Provide more information about services included in package at time of check in, or provided a welcome packet.
Location: Hotel is in Ixtapa, which is 10 min drive from Zhijuantijo, we took a taxi which was realitively cheap, there are several beaches around you can visit
The hotel staff is great, they clean rooms twice a day. One of the only issues I had that when you check in they don't have any welcome information and that informs you of activities available or show times, you have to find out on your own. We learned all inclusive package provides free kayak/ snorkel tour, sailing, bike tour etc. The hotel provides free daycare and a lot of family friendly programs. Facility very clean and food was ok, drinks were good. We went as a girls trip but hotel is more tailored for families. overall good experience. Beach wasn't what we expected but overall nice and calm enough to swiw in.

Posted by , from California on Feb 12, 2017

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Comment from Hotel Management

Feb 27, 2017 by Calidad

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

3 out of 5

News mire custumerservice

well its ok but not planning to come back the re is no inf about any thing spesialy in tours no one knows any thing

Posted by on Dec 12, 2016

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Comment from Hotel Management

Dec 20, 2016 by Managing Director

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. At Azul Ixtapa Hotels we are at your service, meeting your expectations and responding to your needs always improving the range of customer attention, and offering programs specifically designed to achieve even higher levels of customer. We remain our gratefulness for your comments and look forward for the opportunity to welcome you again in the nearest future.

About the Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Location Paseo Punta Ixtapa Lote 2, Ixtapa, GRO 40880

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • Dining availability limited at one or more venues
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Miniature golf
  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities
  • Taxes

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes not included
  • Buffet-style meals included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Azul Ixtapa Beach Resort and Convention Center - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. There's an onsite business center. A children's pool, a nightclub, and spa services are also featured at the family-friendly Azul Ixtapa Beach Resort and Convention Center - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Ixtapa property.

  • 400 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers 400 accommodations with safes and coffee/tea makers. This Ixtapa property provides wireless Internet access for a surcharge. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Costa Azul - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Oyster Bar - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

La Terraza - This buffet restaurant serves breakfast, lunch, and dinner. Open select days.

Plaza Mexicana - This buffet restaurant serves breakfast, lunch, and dinner. Open select days.

Colores - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open select days.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Archery on site
  • Kayaking on site

Spa Services

ITSI SPA has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per night (1-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul All Inclusive
  • Azul Ixtapa Beach Resort
  • Azul Ixtapa Beach Resort All Inclusive
  • Ixtapa Beach Resort
  • Resort Azul
  • Azul Ixtapa All Inclusive Beach Resort
  • Azul Ixtapa All Inclusive Beach
  • Azul Ixtapa All Inclusive Beach Resort Convention Center
  • Azul Ixtapa Beach Resort
  • Azul Ixtapa Beach
  • Hotel Azul Ixtapa Beach Resort and Convention Center Ixtapa
  • Ixtapa Azul Ixtapa Beach Resort and Convention Center Hotel
  • Hotel Azul Ixtapa Beach Resort and Convention Center
  • Azul Ixtapa Beach Resort and Convention Center Ixtapa
  • Azul Ixtapa All Inclusive Beach Resort Convention Center
  • Azul Resort
  • Azul
  • Azul Ixtapa Beach Resort Convention Center All Inclusive

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.