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4.1 out of 5

"My stay at Emporio was in two different rooms. The first room on the seventh floor was not very clean. In fact there were brown stains on the tile aro ... " More

By a verified traveler on Mon 09 Mar 2020

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Hotel Description

3.5-star beachfront resort near El Palmar Beach

On the beach

You'll be within half a mile (1 km) of El Palmar Beach and 2 miles (3 km) of Marina Ixtapa with a stay here. Zihuatanejo Bay and Ixtapa Island are also within 6 miles (10 km).

Private beach, health club

This smoke-free resort features a private beach, a full-service spa, and 2 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

The 219 guestrooms have LCD TVs with cable channels and offer free WiFi and iPod docks. Room service, coffee/tea makers, and hair dryers are also available.

Standard Double or Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$71* Per night/room Dec 1 - Dec 2

Superior Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Emporio Ixtapa ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emporio Ixtapa

Everyone (1) Family (3)
1 out of 5
People were knocking on our door in the middle of the night. There was a beeping sound from 10pm-5 am on Friday night. We decided to sleep at a family members home due to inconveniences and we checked out Sunday afternoon and they still say we checked out Monday at noon. I had received a call Saturday morning saying we had to switch rooms and they had an issue with their air conditioning system so I said that would be fine. Came back and down to lobby and receptionist said they had no information about that and that they did not have any rooms available. Later on a house keeper came into our room and said she was sorry for going in as she was notified that we had been changed rooms but we were still there.

Posted by on Jan 26, 2021

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Comment from Hotel Management

Jan 26, 2021 by Sr.

Agradecemos su comentario, tomando en cuenta para mejoras en la propiedad y seguirle proporcionando un excelente servicio, esperando tenerla nuevamente en nuestras instalaciones disfrutando de sus vacaciones. Saludos.

4 out of 5
My stay at Emporio was in two different rooms. The first room on the seventh floor was not very clean. In fact there were brown stains on the tile around the toilet paper dispenser. I cleaned those stains off. The second stay at Emporio was for one night on Mar 7. That stay was great and the room was clean.

Posted by , from Mandan, ND on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

5 out of 5
Service and beach Did not like remodeling Nothing more to add ... good time

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 10, 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Thank You

5 out of 5

Posted by on Sep 28, 2019

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5 out of 5

Extremely Helpful Staff

I had a big issue that they were extremely helpful with! I accidentally left my passport and a decent amount of money in the safe there. I was traveling back to Guadalajara when we realized this. Guadalajara is at least 7 hours away. The staff did everything they could to get it back to me! I got it the next day.

Posted by on Dec 5, 2011

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Comment from Hotel Management

Mar 12, 2016 by Nallely Carranza

Dear Mr. Sammy: Thank you for your comments. We are at your service, Best regards.

4 out of 5

Excellent!

Pros: Close restaurants
Cons: No free Internet, some rooms without an ocean view
No complaints, the place was nice and clean. We had a good time. The cheaper rooms don't have a view of the ocean.

Posted by , from Ohio on Feb 8, 2011

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Comment from Hotel Management

Mar 12, 2016 by Nallely Carranza

Dear Mr. Allen: Thank you for your comments, I offer you an apologize for this events during your stay. We are at your service. Best regards.

5 out of 5

Great hotel, great location.

Pros: Close restaurants, Quiet
Cons: it would be great if they had balconies
Everytime we go to Ixtapa we stay at the Emporio. It's not one of your big lines of hotels but the staff is friendly and they go out of the way to help you. We have a child so we always stay in the corner suites. It's like an "L" shape room so it feels like you have two rooms and plenty of windows. They are centrally located so it is great. You are in walking distance to the grocery store, the markets, all of the restaurants and the banks. It is very convenient. My son especially loves the water park which is also within walking distance (and cheap to get into). I highly recommend this hotel.

Posted by , from East Bay, CA on Feb 7, 2011

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Comment from Hotel Management

Mar 12, 2016 by Nallely Carranza

Dear Mrs. Dora: Thank you for your comments, we are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We are at your service. Best regards.

4 out of 5

Great Vacation

The staff and service we got was great and we would stay at Emporio again. My family and I had a really good time in Ixtapa.

Posted by on Apr 16, 2010

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Comment from Hotel Management

Mar 12, 2016 by Nallely Carranza

Dear Guest: Thank you for your comments, we are really very happy that your experience at Emporio Ixtapa has been to his liking , serve you and meet your expectations is our goal. Best regards.

All-inclusive Details

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included
  • Dining availability limited at one or more venues

Not included

  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service
  • Spa/beauty facilities and services

  • Taxes included
  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Emporio Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa like an outdoor pool and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers a health club, a spa tub, and a sauna. Free valet parking is available. This 3.5-star Ixtapa resort is smoke free.

  • 219 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ixtapa resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Sunset Grill - This beachfront seafood restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a private beach, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Oriental Spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Emporio Ixtapa
  • Hotel Emporio
  • Hotel Emporio Ixtapa
  • Ixtapa Hotel Emporio
  • Emporio Hotel Ixtapa
  • Emporio Ixtapa Hotel Ixtapa
  • Emporio Resort Ixtapa
  • Hotel Emporio Ixtapa
  • Emporio Ixtapa Resort
  • Emporio Ixtapa Ixtapa
  • Emporio Ixtapa Resort Ixtapa

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.