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Azul Ixtapa Grand All Inclusive Suites & Spa

4-star property
Paseo Punta Ixtapa, Lote 2, Ixtapa, GRO 1-855-201-7819
4.5 out of 5
Wonderful!
See all 8 travelocity Reviews

"I Love How This Hotel Has A Spectacular View Of The Ocean And Ixtapa Island Seeing As Its Right Next To The Beach. The Staff Is Very Friendly And They ... " More

By a verified traveler on Thu 27 May 2021

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Hotel Description

All-inclusive beachfront property connected to the convention center with 3 outdoor pools

On the beach

Within a 10-minute walk of the property, you'll find Playa Azul Grand and Cocodrilario. Varadero Beach and Linda Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with mini golf and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Luxury Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$289* Per night/room Dec 6 - Dec 7

Master Suite One Bedroom 1 pax

Bed Count 1 King Bed Maximum Occupancy 1 Max

Master Suite One Bedroom

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Luxury Suite 1 pax

Bed Count 1 King Bed Maximum Occupancy 1 Max

Azul Ixtapa Grand All Inclusive Suites & Spa ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Azul Ixtapa Grand All Inclusive Suites & Spa

Everyone (3) Couples (3) Family (2)
1 out of 5
I had several issues but the main were, the food at the buffet wasn’t good at all, the they didn’t have enough variety. The restaurants were ok but they only allowed 1 reservation and we stayed 3 nights. The key for my room wasn’t working and when I asked the receptionist to get it fix she said that the key was fine and active and told me to go back and try it which it didn’t work again… had to come back again and then she sent someone to check the lock, instead of just taking care since the beginning. The lobby bar didn’t have air conditioning, or wasn’t working…

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 13, 2022 by Departamento de Calidad

Good morning Dear Rosa: Thank you for having taken your time to provide us with your comments about the service during your stay. We will follow up on the observation mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve.

5 out of 5
I Love How This Hotel Has A Spectacular View Of The Ocean And Ixtapa Island Seeing As Its Right Next To The Beach. The Staff Is Very Friendly And They Have Taken Every Precaution To Make It A Safe Haven During Covid. The Rooms Are Amazing With All Of Them Having Breathtaking Views Of The Ocean. Definitely Recommend This Hotel!

Posted by on May 27, 2021

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Comment from Hotel Management

May 27, 2021 by Departamento de Calidad

Good afternoon, Dear Customer; Thank you very much for your visit and for taking your time to give us your comment, we are happy to know that you enjoyed your stay, we hope you will visit us soon in this home, it will be a pleasure to serve you, receive a cordial greeting.

5 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by La Dirección General

Buenas tardes Estimado Cliente; muchas gracias por su valoración, reciba un cordial saludo, los esperamos nuevamente en esta su casa.

5 out of 5
Is really nice place to go vacation.. everything was like I spected..

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Calidad

Dear Guest; Thank you for your comments; best regards!

5 out of 5
We like everything excellent nice service clean people really nice

Posted by on May 25, 2019

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Comment from Hotel Management

May 29, 2019 by Caludad

Dear Carlos: Thank you for your comments!! Best regards!

5 out of 5
Everything was outstanding we really loved this place. The property is beautiful and the staff great.

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 15, 2019 by Calidad

Thank you for your comments. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate

5 out of 5

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 30, 2019 by Calidad

Muchas gracias por su visita y valoración, saludos cordiales. Atte.- La Dirección General

5 out of 5

Very nice hotel and staff

The staff was very accommodating from check in to room service to restaurant to check out. First class indeed.

Posted by , from Canton, Tx on Aug 14, 2017

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Comment from Hotel Management

Aug 19, 2017 by calidad

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate

About the Azul Ixtapa Grand All Inclusive Suites & Spa

Location Paseo Punta Ixtapa, Lote 2, Ixtapa, GRO 40880

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals and snacks included
  • Dining availability limited at one or more venues
  • Limited gourmet or à la carte dining

Not included

  • Minibar
  • Surcharge for room service
  • Spa/beauty facilities and services

  • One or more venues limit dining availability
  • Spa/beauty facilities and services not included
  • A la carte or gourmet dining is limited
  • Surcharge for room service
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • Minibar not included

Property Features

Azul Ixtapa Grand All Inclusive Suites & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Azul Ixtapa Grand All Inclusive Suites & Spa offers its guests 3 outdoor swimming pools and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Azul Ixtapa Grand All Inclusive Suites & Spa. Self parking is free. Smoking is allowed in designated areas at this 4-star Ixtapa property.

  • 1 building
  • 323 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Deli
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Azul Ixtapa Grand All Inclusive Suites & Spa offers 323 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies or patios. 37-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

Flor de Agave - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.

Bambu y Sakura - This restaurant specializes in fusion cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.

Olivo y Vid - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.

Acqua - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Archery on site

Spa Services

The onsite spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 18
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Azul Ixtapa Grand All Inclusive Suites & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul Grand All Inclusive Suites
  • Azul Grand Suites
  • Azul Ixtapa Grand
  • Azul Ixtapa Grand All Inclusive
  • Azul Ixtapa Grand All Inclusive Suites
  • Azul Ixtapa Grand Suites
  • Ixtapa Grand Azul
  • Azul Ixtapa Grand All Inclusive Suites All-inclusive property
  • Azul Grand All Inclusive Suites All-inclusive property
  • Azul Ixtapa Grand All Inclusive Suites Spa
  • Azul Grand Inclusive Suites
  • Azul Ixtapa Grand All Inclusive Suites & Spa Ixtapa

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.