6/10 Okay
Jessica
Sep 6, 2025
Liked: Cleanliness, amenities
This was the most disappointing stay of our trip. The breakfast and staff were great, reception and room service staff were also great.
Our first night we had dinner at the restaurant upon arrival and our waiter did not bring my drink order, I had to ask another staff member who brought my meal. When he packed my kids pizza that was left over it was thrown into the box, my husband commented about it and fixed it up.
The pool area is not exclusive to guests. This was the only hotel we stayed at that had a pool and my kids were excited about it. There is a hot tub and sauna area that is off limits to anyone under 18. The sign is posted on the wall behind the hot tub beginning with -18. I thought this was a temperature reading at first (from Canada here) and then when I made sense of the poorly written sign it means under 18 years of age. My kids like hot tubs, at other hotels we have been to they can use them and when I asked them to get out they couldn’t understand why. As I was asking them to get out the staff member from the desk came in and made a huge scene about how they can’t be there, I am responsible for them, and they are not insured to be there (I insure my own children when I travel). Even though I let him know that I was asking them to get out he continued yelling at me, it was very embarrassing and completely ruined the whole stay for me. I can understand having a tone like that with someone if you’ve had to ask more than once. I immediately left with my kids.
Jessica
Stayed 3 nights in Aug 2025
