6/10 Okay
Janelle
Apr 23, 2024
Liked: Staff & service
Disliked: Cleanliness
Usually great but not this time
This is usually a nice hotel, very beautiful, but this stay, the room was not well cleaned. There was food on the windowsill and some areas of the carpet. There were some crumbs in the batbroom also. They arent doing a thorough look through of the room, just a quick general clean. There was a struggle with them putting my credor card on file because I paid for the room via hotels.com. they coulsnt seem to fifure out how to separate the charges and it took calls to a manager and about an hour to fix. Inwas alread tired and ready to go to lunch. Then there was the blinking smoke alarm over the bed that prevented my sleep. It was a struggle. I could have paid less for an airbnb with better comforts and more amenities. I will say ALL of the staff were excellent and kind and helpful. The frint desk amd cleaning people were very nice, friendly and professional. They did allow me a late checkout becuse of the sleep issue.
Janelle
Stayed 1 night in Apr 2024