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Hue Serene Palace Hotel

3.0 star property
3-star hotel in Hue City Centre

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Photo gallery for Hue Serene Palace Hotel

Terrace/patio
Family Quadruple Room | 1 bedroom, down comforters, minibar, in-room safe
Family Triple Room | City view
Restaurant
Family Quadruple Room | City view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
21 Lane 42 Nguyen Cong Tru Street, Hue
  • Hue Night Walking Street
    ‪3 min walk‬
  • Dong Ba Market
    ‪1 min drive‬
  • Imperial City
    ‪3 min drive‬
  • Hue (HUI-Phu Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, down comforters, minibar, in-room safe

Superior Room

10.0 out of 10
Exceptional
(3 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room | 1 bedroom, down comforters, minibar, in-room safe

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

Deluxe Room, City View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, down comforters, minibar, in-room safe

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, down comforters, minibar, in-room safe

Family Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

About the neighborhood

Hue

City center stay.Within a 15-minute walk of this Hue City Centre hotel, you'll find Hue Night Walking Street and Truong Tien Bridge. Nguyen Dinh Chieu Walking Street and Dong Ba Market are also within 2 miles (3 km).

What's nearby

  • Hue Night Walking Street - 3 min walk - 0.2 miles
  • Truong Tien Bridge - 12 min walk - 0.7 miles
  • Dong Ba Market - 1 min drive - 1.0 mile
  • Con Hen - 1 min drive - 0.7 miles
  • Imperial City - 3 min drive - 1.7 miles

Getting around

  • Ga Hue Station - 8 min drive
  • Hue (HUI-Phu Bai Intl.) - 30 min drive

Restaurants

  • ‪Cơm hến mụ Liêm - ‬2 min walk
  • ‪Bánh canh Nam Phổ - ‬2 min walk
  • ‪Shino Sushi & BBQ - ‬1 min walk
  • ‪Bún Bò Huế - ‬2 min walk
  • ‪Bún Bò Thủy - ‬2 min walk

About this property

Hue Serene Palace Hotel

3-star hotel in Hue City Centre
There's a restaurant on site. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hue Serene Palace Hotel.

This 3-star Hue hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 7 levels
  • Built in 2013
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Hue Serene Palace Hotel offers 30 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

English, French, Vietnamese

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Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily English breakfast available 1:00 PM to noon for a fee: VND 200,000 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hue Serene Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 250000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately VND 200000 per person
  • Airport shuttle fee: VND 350000 per person (one-way)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hue Serene
Hue Serene Palace
Hue Serene Palace Hotel
Serene Hue
Serene Palace
Serene Palace Hotel
Serene Palace Hue
Hue Serene Palace Hotel Hue
Hue Serene Palace Hotel Hotel
Hue Serene Palace Hotel Hotel Hue

Frequently asked questions

How close is Hue Serene Palace Hotel to the airport?

Hue Serene Palace Hotel is 9.5 mi (30-min drive) away from the Hue (HUI-Phu Bai Intl.) airport, the closest popular airport to the property.

Does Hue Serene Palace Hotel have an airport shuttle?

Hue Serene Palace Hotel offers an airport shuttle 24 hours a day, for a charge of VND 350000 per person, one-way.

How close is Hue Serene Palace Hotel to the beach?

This hotel is 8.7 mi (25-min drive) from Thuan An Beach.

Does Hue Serene Palace Hotel offer free breakfast?

Free breakfast isn’t provided at Hue Serene Palace Hotel, but English breakfast is offered for a fee of VND 200000 per person. It's available every day from 1:00 PM to noon.

Is there a casino at Hue Serene Palace Hotel?

No, there is no casino at this hotel.

What time is check-in at Hue Serene Palace Hotel?

Check-in start time: 2 PM; Check-in end time: anytime.

Is there free parking at Hue Serene Palace Hotel?

Free parking is not available at this hotel.

Does Hue Serene Palace Hotel have a pool?

Hue Serene Palace Hotel does not have a pool.

Does Hue Serene Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Hue Serene Palace Hotel have a spa?

There are no spa services available at this hotel.

How close is Hue Serene Palace Hotel to downtown Hue?

Hue Serene Palace Hotel is 2.7 mi away from Hue.

Hue Serene Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 555 out of 834 reviews
Rating 8 - Good. 250 out of 834 reviews
Rating 6 - Okay. 24 out of 834 reviews
Rating 4 - Poor. 3 out of 834 reviews
Rating 2 - Terrible. 2 out of 834 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peirson

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and eager to please. The location is good, lots of food and beverage options nearby. Free buffet breakfast with eggs to order. About 20 minute walk to the Citadel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly. Too bad the hotel does not have gym or pool.
Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a triple room that had a large bathroom. The room was impeccably clean and the staff took great care to get to know our needs in the short time we were there. The concierge was immensely helpful in suggesting a sightseeing itinerary, arranging airport transfers, arranging a private driver, and helping us find what we needed. The hotel is on a quiet side street, and we quickly learned that alleys in Hue are often nicer than the main streets, with small restaurants, cafes, and shops nearby. We enjoyed our stay here.
Stayed 2 nights in Jan 2025

10/10 Excellent

THI LAN ANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, and the service is outstanding
Stayed 1 night in Jan 2025

10/10 Excellent

Hisae

Liked: Staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in a convenient spot.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hue! The hotel is new and the rooms are very spacious. The breakfast is great and the location is great - you can easily walk to the Imperial Citadel from the location. The staff is excellent and extremely helpful. We would definitely recommend and would also stay over Hue Serene when coming back to Vietnam. ❤️
Stayed 1 night in Dec 2024

10/10 Excellent

Massoud, Vancouver

Excellent. Very nice staff. Clean. Easy peasy.
Stayed 1 night in Nov 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adnan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel. Loved the city of Hue

Fantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars!!!

This hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
Stayed 3 nights in Jun 2024

10/10 Excellent

cu

Liked: Cleanliness, staff & service
Gdhsh
Stayed 1 night in May 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well air conditioned rooms in a very accessible part of the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

quyen

Traveled with family
Liked: Staff & service
I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
Stayed 2 nights in Jul 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort

Basic but good service

Basic but clean hotel with very friendly staff. Furniture is a little dated and simple, repetitive breakfast, but a cost-effective and comfortable place to stay in Hue.
Stayed 3 nights in Jun 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem of a hotel with some of the friendliest staff we met in Vietnam . Our room was spacious and spotlessly clean. We ate in the restaurant for the 3 nights we were there as very few places open due to the coronavirus restrictions but we really pleased by the delicious food and the choice offered. I would certainly have no hessitation at staying here again.
Stayed 3 nights in Mar 2020

10/10 Excellent

Kendra, Nashville, TN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! The staff is amazing, really sweet, and helpful. The room was large and spacious with a nice balcony and city view. The bed was super comfortable. Their restaurant had amazing food. We ate almost every meal there. I can highly recommend this hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

James

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are what make the hotel fantastic. The young ladies in the reception and dining room are pleasant and so helpful. It is a pleasure to meet them.
Stayed 1 night in Mar 2020

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, nice room and good location. Great stay.
Stayed 2 nights in Feb 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great little hotel

This was a great base for exploring both north and south of the river. Very happy and helpful staff. No hesitation in recommending.
Stayed 3 nights in Mar 2020