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Hotels in Cancun, Mexico

Hotel Zone hotels
Hotel Zone

Cancun Hotels

Hyatt Zilara Cancun - All Inclusive - Cancun Hotels
Rating: 4.5 Stars
$832

Hyatt Zilara Cancun - All Inclusive

Blvd Kukulcan Km 11.5 HZ, Cancun - Map
 
 
"Unbelieveable service!!"
Great hotel, awesome, and I mean awesome service!! The staff couldn't do enough for you, everyone was always smiling, with a cheery greeting. If you even thought about needing something, it was there. I really can't say enough about the staff. Except for maybe the checkin folks, too much trying to up sell. The rooms are large and comfortable, love that all have ocean views. The shower is fantastic, huge towels! The food was good, not as good as it was 3 years ago though. I don't know what happened there, except that it is now a Hyatt, and it wasn't before.
Traveller from Atlanta, GA
The Hyatt Zilara Cancun - All Inclusive Adults Only Resort lies along Cancún's resort boulevard, with the Caribbean Sea on …More
Hyatt Ziva Cancun All Inclusive - Cancun Hotels
Rating: 4.5 Stars
$739

Hyatt Ziva Cancun All Inclusive

Blvd. Kukulcan, Manzana 51, Lote 7, Cancun - Map
 
 
"Beautiful Hotel with all inclusive"
Hotel was very beautiful. Hotel amenities were very good. Something to do all the time. My biggest complain was the hotel staff. Some were very polite and helpful but others were not helpful at all. The hotel reception desk did nothing for us. I called the first night we were there about 4 times to get someone to unclog our toilet. They never did the first night. I had to go to the front desk and ask for something be done about our toilet. They sent someone finally in the afternoon. Did not last since we had a clogged toilet again the third day. I called several times again the reception desk and they would tell me someone was on their way to help. Finally I went and asked for the hotel manager and he was not there, so I talked to the receptionist desk supervisor. Finally they did something about the toilet. The other bad experience was in the Asia restaurant; the receptionist and waiter were terrible. The waiter was very snobby and short for everything we asked about. They would ask about food allergies but seem not to communicate with the rest of the restaurant staff. Terrible experience. If you asked for something they would forget half the times. Also, the room service was not reliable. They were suppose to come by nightly to refill any used towels or refill the frig, but they did not. Also the hotel wanted to charge me for a phone call I did not make from my room. I personally went to the front desk to asked for a 6 AM wake up call day of departure, did not get one.
Traveller from Florida
Nestled on the beach, this Hotel Zone resort is 0 mi (0 km) from Delphinus Dreams and 2.4 mi (3.8 km) from La Isla Shopping …More

Search from 2 Hyatt Hotels Near Hotel Zone, Cancun


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