2/10 Terrible
Abdullah
Sep 26, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of professionalism and poor service
This hotel they do not understand the meaning of hospitality and they do not respect the mentality of their guests. The owner just gave me execuses for so many issues they have. For example they serve a french fries and they do not have a Ketchup because as he said it is the end of the season. They served me coffee with half straw to stir up my coffee instean of spoon, what kind of a 4 star hotel is this. Also, If I need any thing they do not serve it to my room because the owner said it is the end of the season and he has no staff!! Then why would he accept to receive hotel guests if he is not prepared for giving a 4 star service. Also, The tv was not working. Last day during my breakfast they were late 20 mins to provide the american coffee because he said they need to bring the coffee machine from the beach bar!!
It was really unbearable to hear invalid execuses.When I told the owner am not happy am not satified he showed lack of respect and a very bad attitude by raising his voice and he told me do not ever come to my hotel again and one of his guys told me to shut up. It is my first case in my whole life a round the world. In addition, there was a lot of garbage and dirt inside the hotel property and that's why there were so many flies-attached photos. The owner is a narrow minded because he did not like me complaining about so many issues in the hotel and he was expecting me to be silent about their huge management mistakes and lack of professionalism.
Abdullah
Stayed 2 nights in Sep 2021