4/10 Poor
george
May 26, 2025
Disliked: Staff & service, property conditions & facilities
Very disappointing stay
Hotel its self was ok nice and grand but could do with some work as it was quite run down in area's. Pool or the "spa" as it was called needed some maintenance lots of staining to the pool tiles and cracks to the rocks in the pool. Very overun it could maybe do with a limit on people allowed in at once. The main disappointment was the evening meal in the what looked like the fancy restaurant on site. The service was absolutely abysmal. We waited almost 20 minutes to order drinks which then took ans age to arrive. We then waited in total an hour for starter's to arrive. The starters were overpiced and under performed on taste and quality. It was £12.50 for 2 small squares of belly pork which were nothing special. The waiter came to clear the starters and asked if we would like deserts but we hadn't even got our main courses yet. We waited a while for mains and then were asked if we'd got them yet and then were asked what we'd ordered almost like the staff had no idea what was going on. Mains arrived and the waiter didnt even know what was on the plate. Mains were definitely on the plates and under a heat lamp as the mashed potatoes had a skin on top. Lamb was ok but again absolutely tiny in size for the price payed. I could have accepted small portions if the quality blew me away but unfortunately it was mediocre food at extortionate pricing. All in all a poor place and definitely wont be back unless serious changes are made to the whole venue and service.
george
Stayed 1 night in May 2025