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Commercial Hay Hotel

3.0 star property
Enjoy the free WiFi at this 3-star Hay hotel

Choose dates to view prices

Photo gallery for Commercial Hay Hotel

Balcony
Lobby
Hypo-allergenic bedding, individually decorated, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer
Staircase

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, Hay Library
    ‪2 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Hay Heritage Walk
    ‪15 min walk‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.6 out of 10
Good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

7.2 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Hay

In Hay .With a stay at this Hay hotel, you'll be steps from TAFE Riverina Institute and Hay Library. Hay Park and Lions Park are also within half a mile (1 km).

What's nearby

  • Hay Library - 2 min walk - 0.1 miles
  • TAFE Riverina Institute - 2 min walk - 0.1 miles
  • Dunera Museum - 12 min walk - 0.7 miles
  • Hay Heritage Walk - 15 min walk - 0.8 miles
  • Bishop's Lodge - 3 min drive - 1.5 miles

Restaurants

  • ‪Hay Bowling Club - ‬9 min walk
  • ‪Robertson's Hot Bread - ‬4 min walk
  • ‪Hay Fish Shop & Pizza Bar - ‬2 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Havachat Coffee Shop - ‬4 min walk

About this property

Commercial Hay Hotel

Enjoy the free WiFi at this 3-star Hay hotel
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

Does Commercial Hay Hotel have an airport shuttle?

Airport shuttle services are not available at Commercial Hay Hotel.

How much does it cost to stay at Commercial Hay Hotel?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Commercial Hay Hotel on Jun 25, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Commercial Hay Hotel offer free breakfast?

Commercial Hay Hotel offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Commercial Hay Hotel?

No, there is no casino at this hotel.

What time is check-in at Commercial Hay Hotel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Commercial Hay Hotel?

This hotel offers free self parking.

Does Commercial Hay Hotel have a pool?

Commercial Hay Hotel does not have a pool.

Does Commercial Hay Hotel have a spa?

There are no spa services available at this hotel.

How close is Commercial Hay Hotel to downtown Hay?

Commercial Hay Hotel is 0.1 mi away from Hay.

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 351 reviews
Rating 8 - Good. 108 out of 351 reviews
Rating 6 - Okay. 68 out of 351 reviews
Rating 4 - Poor. 36 out of 351 reviews
Rating 2 - Terrible. 32 out of 351 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Chris

Stayed 1 night in Feb 2026

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
There was a warm welcome. The room was clean and comfortable. A light breakfast is a bonus and there is a good coffee van across the road
Stayed 1 night in Feb 2026

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities
Friendly efficient check in. Clean comfy bed. Perfect location to explore the area. Couldn’t ask for more. Breakfast of cereal and toast very welcome and nicely presented in the breakfast room.
Stayed 2 nights in Feb 2026

8/10 Good

Christopher

Stayed 1 night in Feb 2026

6/10 Okay

Christine

Po
Stayed 1 night in Feb 2026

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
Power point in bathroom did not work. Nowhere to hang clothes. Toilet button broken. Very basic breakfast. Helpful and friendly reception.
Stayed 1 night in Feb 2026

2/10 Terrible

Ae Sook

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room feel neglected, no wifi available and rude staff who was not helpful in troubleshooting. Was told to just deal with it. Everything within the room was dirty, infested with a nasty smell. It was not like the photos. Just survived a night on a long road trip without being able to have a comfortable rest. Will not be recommending. Please go somewhere else.
Stayed 1 night in Feb 2026

4/10 Poor

Subash

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room smell and there were not even enough food for the breakfast they offered with the room.
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 1 night in Jan 2026

6/10 Okay

Anthony

The room was OK, but scant of facilities (cutlery, crockery), with a tiny fridge. The breakfast room downstairs did not have a wide selection, and had no milk when we went down for breakfast.
Stayed 1 night in Jan 2026

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get the text to access the room key. No underlay on the bed. Toilet had poo on the bowl, hadn’t been cleaned?? Very small room. Other than that it was fine.
Stayed 1 night in Jan 2026

10/10 Excellent

Ewen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was spotless and the staff are amazing
Stayed 1 night in Jan 2026

6/10 Okay

wakil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast and facilities at room.
Stayed 1 night in Jan 2026

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. STAFF excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stay was great Wonderful Staff
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Basic but very good value for what you get
Stayed 1 night in Jan 2026

10/10 Excellent

Shakul

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2026

10/10 Excellent

Shakul

Stayed 1 night in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Air conditioner Good bed Good bathroom
Stayed 1 night in Dec 2025

2/10 Terrible

Syed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place. Service is non existent and never answers phone calls. It’s not at all worth it
Stayed 1 night in Dec 2025

6/10 Okay

Jaconette

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean. Carpet in room lots of damage. Hotel old and not looked after. No staff was present at check in or out
Stayed 1 night in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Fresh and clean and everything we needed!
Stayed 1 night in Dec 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable bed. Renovated bathroom was lovely.
Stayed 1 night in Dec 2025

8/10 Good

Azad

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025