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Commercial Hay Hotel

3.0 star property
Enjoy the free WiFi at this 3-star Hay hotel

Choose dates to view prices

Photo gallery for Commercial Hay Hotel

Deluxe Family Room | Hypo-allergenic bedding, individually decorated, individually furnished
Lobby
Interior
Staircase
Balcony

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, Hay Heritage Walk
    ‪12 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.6 out of 10
Good
(18 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Hay

In Hay .With a stay at this Hay hotel, you'll be steps from TAFE Riverina Institute and Hay Library. Hay Park and Dal Wright Park are also within half a mile (1 km).

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.1 miles
  • Hay Park - 3 min walk - 0.2 miles
  • Hay Heritage Walk - 12 min walk - 0.7 miles
  • Dunera Museum - 12 min walk - 0.7 miles
  • Bishop's Lodge - 3 min drive - 1.2 miles

Restaurants

  • ‪Shear Outback - ‬3 min drive
  • ‪Riverina Hotel - ‬2 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Foodie Friends - ‬4 min walk
  • ‪Hay Services Club - ‬17 min walk

About this property

Commercial Hay Hotel

Enjoy the free WiFi at this 3-star Hay hotel
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Similar properties

Standard Room, Non Smoking (1 Queen & 1 Single Bed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Comfort Inn Bishops Lodge
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 542 reviews
$82 nightly
The price is $90
Nov 7 - Nov 8
Total with taxes and fees
Comfort Inn Bishops Lodge

Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Frequently asked questions

Does Commercial Hay Hotel have an airport shuttle?

Airport shuttle services are not available at Commercial Hay Hotel.

How much does it cost to stay at Commercial Hay Hotel?

As of Oct 13, 2025, prices found for a 1-night stay for 2 adults at Commercial Hay Hotel on Oct 27, 2025 start from $62.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Commercial Hay Hotel offer free breakfast?

Commercial Hay Hotel offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Commercial Hay Hotel?

No, there is no casino at this hotel.

What time is check-in at Commercial Hay Hotel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Commercial Hay Hotel?

This hotel offers free self parking.

Does Commercial Hay Hotel have a pool?

Commercial Hay Hotel does not have a pool.

Does Commercial Hay Hotel have a spa?

There are no spa services available at this hotel.

How close is Commercial Hay Hotel to downtown Hay?

Commercial Hay Hotel is 0.1 mi away from Hay.

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 290 reviews
Rating 8 - Good. 91 out of 290 reviews
Rating 6 - Okay. 49 out of 290 reviews
Rating 4 - Poor. 29 out of 290 reviews
Rating 2 - Terrible. 26 out of 290 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rosalind

Liked: Cleanliness, staff & service
Good value. Lovely staff
Stayed 1 night in Jul 2025

10/10 Excellent

Yan Mei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very convenient and easy. I like how there is signs around the motel. There is so many doors and can be very confusing without the signs on the doors. The room was clean and spacious.
Stayed 1 night in Jul 2025

4/10 Poor

Gayle

Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 1 night in Jul 2025

10/10 Excellent

Harmanjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late Check-in was really smooth. Rooms were clean.
Stayed 1 night in Jul 2025

6/10 Okay

Garry

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Kim

Disliked: Staff & service, amenities
Property good for the price, just guests have no consideration for other people making noise all hours which is impossible to sleep. Not ideal driving across the country.
Stayed 1 night in Jul 2025

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?
Stayed 1 night in Jul 2025

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

6/10 Okay

Thirza

Traveled with partner
Liked: Staff & service, amenities
Great comfortable bed, convenient location in the middle of town. Cleanliness needs to improve, remote control,small bathroom clean but behind facilities needs extra attention, bed runner, (tv did not work properly).
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Room comfort

Try ha

Poor wifi,bathroom door unshutable,no glasses,no plates,had to fill the kettle from the shower rose, bathroom dirty. Could do better.
Stayed 1 night in Jun 2025

4/10 Poor

Christie

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025

8/10 Good

Nabeel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted somewhere to rest for the night before continuing our journey. The staff were helpful to accommodate our late check in.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025

4/10 Poor

Christine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has potential but we must have got the bad couple of days. The guests were unruly with loud voices after 1:30pm (right next door) walking around balcony and banging doors. At breakfast one young person put a teaspoon into the Nutella, ate it then "double dipped" and got a second spoonful (yuck)! Another young person put their hand into the cereal, took out a handful and ate out of their hand. One person emptied the fruit juice into their Yeti OMG just bad manners and grots!! The breakfast set up was sensational CREDIT to the managers. The carpets upstairs need to be ripped up, there was a huge rip beside bed causing me to trip and overall the carpets near the stairwell are stained and feel grotty.
Stayed 3 nights in Jun 2025

4/10 Poor

Frank

Traveled with family and small children
Liked: Cleanliness, amenities
The plumbing and hot water was absolutely the worst ive experienced. We were tired and wsnted to shower. The wayer pressure was non existent. Then the hot wsyer ran out after 1 shower.
Stayed 1 night in Jun 2025

4/10 Poor

Helen

Traveled with family
Disliked: Staff & service
No reception, key safe only. Obviously trying hard to restore the old hotel and will one day be beautiful. Small details like taps held in by silastic and floor coverings not meeting and not flat let the room down.
Stayed 1 night in Jun 2025

6/10 Okay

Md Moyen

Liked: Cleanliness, staff & service
Average quality. Found broken tap in the toilet and door bottom broken.
Stayed 1 night in Jun 2025