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Best Western The Grand Hotel Hartlepool

3.0 star property
3-star hotel perfect for exploring Hartlepool

Choose dates to view prices

Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Exterior
Lounge
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
Swainson Street, Hartlepool, England, TS24 8AA
  • Hartlepool Maritime Experience
    ‪9 min walk‬
  • Seaton Carew Beach
    ‪5 min drive‬
  • Teesside University
    ‪20 min drive‬
  • Durham (MME-Teesside Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Hartlepool

City center stay.Within a 10-minute walk of the hotel, you'll find Victoria Park and Hartlepool Maritime Experience. Also, Museum of Hartlepool is within half a mile (1 km) and Monkey Statue is within 2 miles (3 km).

What's nearby

  • Hartlepool Maritime Experience - 9 min walk - 0.5 miles
  • Monkey Statue - 16 min walk - 0.9 miles
  • North Sands - 4 min drive - 1.9 miles
  • Seaton Carew Beach - 5 min drive - 2.3 miles
  • Teesside University - 20 min drive - 14.7 miles

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 45 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

3-star hotel perfect for exploring Hartlepool
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western The Grand Hotel Hartlepool also features coffee/tea in a common area, concierge services, and laundry facilities. Parking is available for a fee.

This 3-star Hartlepool hotel is smoke free.

  • 48 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 3 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Self parking fee: GBP 3.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

How close is Best Western The Grand Hotel Hartlepool to the airport?

Best Western The Grand Hotel Hartlepool is 23.1 mi (45-min drive) away from the Durham (MME-Teesside Intl.) airport, the closest popular airport to the property.

Does Best Western The Grand Hotel Hartlepool have an airport shuttle?

Airport shuttle services are not available at Best Western The Grand Hotel Hartlepool.

How close is Best Western The Grand Hotel Hartlepool to the beach?

This hotel is 2.2 mi (5-min drive) from North Sands and 2.4 mi (8-min drive) from Seaton Carew Beach. Don't forget your sunscreen!

Does Best Western The Grand Hotel Hartlepool offer free breakfast?

Free breakfast isn’t provided at Best Western The Grand Hotel Hartlepool, but cooked-to-order breakfast is offered for a fee of GBP 9.50 per person. It's available on weekdays from 7 AM to 9:30 AM and weekends from 8 AM to 10 AM.

Is there a casino at Best Western The Grand Hotel Hartlepool?

No, there is no casino at this hotel.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Best Western The Grand Hotel Hartlepool?

Free parking is not available at this hotel. Self parking is available for GBP 3.00 per day.

Does Best Western The Grand Hotel Hartlepool have a pool?

Best Western The Grand Hotel Hartlepool does not have a pool.

Does Best Western The Grand Hotel Hartlepool have a restaurant?

Best Western The Grand Hotel Hartlepool is home to The Grand Reastaurant, which features British cuisine.

Does Best Western The Grand Hotel Hartlepool have a spa?

There are no spa services available at this hotel.

How close is Best Western The Grand Hotel Hartlepool to downtown Hartlepool?

Best Western The Grand Hotel Hartlepool is 0.4 mi away from Hartlepool.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 273 reviews
Rating 8 - Good. 107 out of 273 reviews
Rating 6 - Okay. 52 out of 273 reviews
Rating 4 - Poor. 24 out of 273 reviews
Rating 2 - Terrible. 19 out of 273 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable hotel with brilliant staff

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
Stayed 1 night in Mar 2025

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel good

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
Stayed 1 night in Mar 2025

10/10 Excellent

Janine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness
Property is in need of some TLC.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Stayed 1 night in Dec 2024

8/10 Good

chris

Liked: Cleanliness, staff & service

Grand Hotel Hartlepool

Interesting first stay at Grand Hotel Hartlepool i am sure once it was a very plush hotel but starting to look a bit tired these days most annoying was noisy plumbing which did wake me up sometimes but staff were all very friendly and moved me after problems with my tv and Internet
Stayed 3 nights in Feb 2025

6/10 Okay

Phil

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
Stayed 2 nights in Jan 2025

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Stayed 1 night in Jan 2025

8/10 Good

James

Stayed 1 night in Jan 2025

6/10 Okay

Christopher

Business traveler
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
Stayed 1 night in Nov 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Stayed 1 night in Jan 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well rested.

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Stayed 1 night in Dec 2024

10/10 Excellent

Alastair

Stayed 1 night in Nov 2024

6/10 Okay

Scott

Stayed 1 night in Dec 2024

4/10 Poor

Rollon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better in a derelict town

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Room View
Main entrance
Lounge
Breakfast buffet from the lounge
Stayed 1 night in Dec 2024

10/10 Excellent

Ariel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
Stayed 2 nights in Nov 2024

8/10 Good

Yoshiaki

Liked: Cleanliness, staff & service, amenities
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Stayed 3 nights in Nov 2024

4/10 Poor

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Norman

Disliked: Amenities, property conditions & facilities
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Stayed 5 nights in Oct 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Stayed 1 night in Oct 2024