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Best Western The Grand Hotel Hartlepool

3.0 star property
3-star hotel perfect for exploring Hartlepool

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Photo gallery for Best Western The Grand Hotel Hartlepool

Suite, 1 Queen Bed, Non Smoking, Jetted Tub | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Reception
Ballroom
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪10 min walk‬
  • Place, Museum of Hartlepool
    ‪10 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪36 min drive‬

Room options

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Suite with 1 Double Bed and Sitting Area - Non-Smoking

  • Sleeps 2
  • Free WiFi

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Hartlepool

City center stay.Within a 10-minute walk of the hotel, you'll find Milll House Leisure Centre and Victoria Park. Hartlepool Maritime Experience and Museum of Hartlepool are also within half a mile (1 km).

What's nearby

  • Victoria Park - 3 min walk - 0.2 miles
  • Hartlepool Maritime Experience - 10 min walk - 0.6 miles
  • Museum of Hartlepool - 10 min walk - 0.6 miles
  • Monkey Statue - 17 min walk - 0.9 miles
  • Ward Jackson Park - 3 min drive - 1.0 mile

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 47 min drive

Restaurants

  • ‪King Johns Tavern - ‬4 min walk
  • ‪The Showroom - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬5 min walk
  • ‪Costa Coffee - ‬3 min walk

About this property

Best Western The Grand Hotel Hartlepool

3-star hotel perfect for exploring Hartlepool
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western The Grand Hotel Hartlepool also features coffee/tea in a common area, concierge services, and laundry facilities. Free self parking is available.

This 3-star Hartlepool hotel is smoke free.

  • 48 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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The Marine Hotel
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  • Parking included
  • Free WiFi
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  • Breakfast available
4.2 out of 5, Very Good, 290 reviews
$101 nightly
The price is $121
Jun 3 - Jun 4
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

How close is Best Western The Grand Hotel Hartlepool to the airport?

Best Western The Grand Hotel Hartlepool is 23.1 mi (47-min drive) away from the Durham (MME-Teesside Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on Jun 7, 2026 start from $76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western The Grand Hotel Hartlepool have an airport shuttle?

Airport shuttle services are not available at Best Western The Grand Hotel Hartlepool.

How close is Best Western The Grand Hotel Hartlepool to the beach?

This hotel is 2.3 mi (11-min drive) from North Sands and 2.4 mi (9-min drive) from Seaton Carew Beach. Don't forget your sunscreen!

Does Best Western The Grand Hotel Hartlepool offer free breakfast?

Free breakfast isn’t provided at Best Western The Grand Hotel Hartlepool, but cooked-to-order breakfast is offered for a fee of GBP 9.50 per person. It's available on weekdays from 7 AM to 9:30 AM and weekends from 8 AM to 10 AM.

Is there a casino at Best Western The Grand Hotel Hartlepool?

No, there is no casino at this hotel.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Best Western The Grand Hotel Hartlepool?

This hotel offers free self parking.

Does Best Western The Grand Hotel Hartlepool have a pool?

Best Western The Grand Hotel Hartlepool does not have a pool.

Does Best Western The Grand Hotel Hartlepool have a restaurant?

Best Western The Grand Hotel Hartlepool is home to The Grand Reastaurant, which features British cuisine.

Does Best Western The Grand Hotel Hartlepool have a spa?

There are no spa services available at this hotel.

How close is Best Western The Grand Hotel Hartlepool to downtown Hartlepool?

Best Western The Grand Hotel Hartlepool is 0.4 mi away from Hartlepool.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 364 reviews
Rating 8 - Good. 123 out of 364 reviews
Rating 6 - Okay. 64 out of 364 reviews
Rating 4 - Poor. 34 out of 364 reviews
Rating 2 - Terrible. 28 out of 364 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026

2/10 Terrible

sue

The room was freezing cold,the heating was not working.The carpet was threadbare.The water was tepid leading to a cold bath. A disastrous stay !
Stayed 1 night in Feb 2026

2/10 Terrible

tariq

Disliked: Amenities
Seem just 1 fella was running the all hotel We had no hot water our entire stay
Stayed 2 nights in Feb 2026

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy. Highly recommend
Stayed 2 nights in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean spacious room as usual
Stayed 4 nights in Feb 2026

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026

8/10 Good

Ross

Stayed 1 night in Feb 2026

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities
staff member that was on was excellent at sorting me out as I arrived late… I think it was too much trouble for him
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Alway a nice room and friendly staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
Spacious and clean as usual.
Stayed 4 nights in Jan 2026

2/10 Terrible

Geoffrey

Business traveler
Disliked: Cleanliness, staff & service, amenities
Hotel need managing
Stayed 1 night in Jan 2026

8/10 Good

Guy

Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean rooms great staff. But heating not the best with a very small radiator
Stayed 1 night in Jan 2026

4/10 Poor

Philip

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was fresh and clean. But a bit chilly.
Stayed 4 nights in Jan 2026

10/10 Excellent

Luke

Stayed 3 nights in Jan 2026

4/10 Poor

Jackie

Traveled with family
Disliked: Room comfort
N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
Stayed 2 nights in Dec 2025

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious. Fabulous friendly staff. Especially Sandra at the front desk.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service
Clean room very helpful staff. Convenient parking
Stayed 4 nights in Dec 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities
The age of hotel ensures beautiful architecture in the rooms Modern , clean , comfortable Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service
Clean spacious room.
Stayed 4 nights in Dec 2025

8/10 Good

Kulwant

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service
Great room very spacious and clean.
Stayed 4 nights in Dec 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Stayed 1 night in Dec 2025