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The West Hotel & Spa

Property class: 4
4-star spa hotel near Hoan Kiem Lake

Choose dates to view prices

Photo gallery for The West Hotel & Spa

A luxurious lobby with a chandelier, a reception desk, and a sign reading "THE WEST".
A buffet with various food items and a toaster.
A street view with a building featuring a large tree, storefronts, and a clear sky.
A modern hotel lobby with a long reception desk, plush seating, and traditional artwork on the walls.
A hotel room with a balcony, a bed, a desk with a laptop, and a vase of flowers.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Laundry

Explore the area

View in a map
23 Hang Dao, Hoan Kiem, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a mirror.

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

A hotel room with a large bed, bedside table with a lamp, a small table with a vase, a chair, a desk with a computer, and a TV mounted on the wall.

Deluxe Room, 1 Bedroom, City View

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a TV, and a bathroom with a shower.

Deluxe Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a TV mounted on the wall, a nightstand with a lamp, and a view of the outdoors through a window.

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, a laptop, and a mirror.

Family Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a TV, a wooden floor, and a large mirror.

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Hanoi

City center stay.A stay at this Old Quarter hotel places you steps from Hanoi Old Town Night Market and a 5-minute walk from Hoan Kiem Lake. Hoan Kiem Lake Weekend Walking Street and Ta Hien Street are also within half a mile (1 km).

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • Dong Xuan Market - 7 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪sotong pizza - ‬1 min walk
  • ‪C.O.C Legacy Specialty Coffee - ‬3 min walk
  • ‪Phở Vỉa Hè Hàng Bạc - ‬1 min walk

About this property

The West Hotel & Spa

4-star spa hotel near Hoan Kiem Lake
The West Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The business-friendly The West Hotel & Spa also features tour/ticket assistance, concierge services, and laundry facilities. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 9 levels
  • Built in 2022
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Dining venue
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Thai massages, and body wraps. The spa is open daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

Room amenities

Entertainment

  • 32-inch smart TV with digital channels

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

How close is The West Hotel & Spa to the airport?

The West Hotel & Spa is 15.7 mi (40-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at The West Hotel & Spa?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on Nov 18, 2026 start from $57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The West Hotel & Spa have an airport shuttle?

The West Hotel & Spa offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of VND 420000 per vehicle.

Does The West Hotel & Spa offer free breakfast?

The West Hotel & Spa offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at The West Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at The West Hotel & Spa?

Free parking is not available at this hotel.

Does The West Hotel & Spa have a pool?

The West Hotel & Spa does not have a pool.

Does The West Hotel & Spa have a restaurant?

Yes, there is a restaurant on site.

Does The West Hotel & Spa have a spa?

This hotel has a spa, which features body wraps, massages, and body treatments.

How close is The West Hotel & Spa to downtown Hanoi?

The West Hotel & Spa is 0.4 mi away from Hanoi.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 253 reviews
Rating 8 - Good. 65 out of 253 reviews
Rating 6 - Okay. 11 out of 253 reviews
Rating 4 - Poor. 9 out of 253 reviews
Rating 2 - Terrible. 5 out of 253 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely little hotel, clean rooms, excellent location, wonderful staff.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, and the staff was very friendly and helpful. We would definitely stay here again for our next trip to Hanoi
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms and great staff.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and good for one night stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. Lovely staff, clean and comfortable rooms, fantastic location, and the included breakfast is great. All around a great place to stay!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was great. the staff were very helpful, friendly and accommodating. thanks to leo, emma and justin for making our stay comfortable.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location and staff are very helpful.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

The service was exceptional
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is beautiful. It’s close to the Hoang Kiem Lake and it’s very convenient for shopping and food. The guy staff named Vương is excellent in customer service. He is very knowledgeable about the area and provided great food advice. We will definitely come back to this hotel in the future.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean good size room. Very welcoming staff. Excellent location in Hanoi Old Quarter with easy access to shops and restaurants.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Our stay was very short midnight to 8 am - front of house staff are truly amazing and extremely helpful. Good breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, night markets.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, tge staff went up and beyond to helo you. The hotel was right in the old quarter and close to everything you'd Ive already made plans to return next year
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff. Good breakfast.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely wonderful - kind, friendly, and helpful, with excellent English (sadly my Vietnamese skills are non-existent). The room was clean, and quiet in spite of being in an insanely busy
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Friendly and helpful service. Right in the heart of old town. Very happy with our stay.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this property. It is our 2nd visit in 6 months. They are friendly and really go out of their way to help in any way they can
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service

The location=excellent and the staff= exceptional

Great options for the breakfast
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean comfortable room. Nice breakfast. Staff brilliant
Stayed 1 night in Feb 2026