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5.0 out of 5

"The Sheraton, although farther away from the hustle and bustle, is the nicest hotel in the city. The food selection is fabulous, and the buffet should ... " More

By a verified traveler on Thu 07 Jun 2007

Hotel Description

Family-friendly 5-star hotel near Dong Xuan Market

City center stay

Your stay at this Quảng An hotel places you within 3 miles (5 km) of Ho Chi Minh Mausoleum and Dong Xuan Market. Hanoi Old City Gate and Hoan Kiem Lake are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the health club and perks like free self parking and free WiFi.

Fireplaces, free WiFi

Boasting fireplaces, the 299 guestrooms also offer free WiFi and Select Comfort beds. Other amenities include 24-hour room service, minibars, and TVs with cable channels.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$76* Per night/room Aug 12 - Aug 13

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Grand Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Hanoi Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Sheraton Hanoi Hotel

5 out of 5

The best hotel in Hanoi

The Sheraton, although farther away from the hustle and bustle, is the nicest hotel in the city. The food selection is fabulous, and the buffet should suit every taste.

Posted by on Jun 7, 2007

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Property Features

Sheraton Hanoi Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 14854 square feet (1380 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury Sheraton Hanoi Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 299 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 14854 sq ft of conference space
  • 1380 sq m of conference space
  • Built in 2004
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (21.3 km / 13.3 mi)
  • Train station: Hanoi Long Bien Station (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Hanoi Hotel offers 299 accommodations with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Oven D'or - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

De Javu - This bar specializes in international cuisine and serves dinner and light fare. Open daily.

Lobby Lounge - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site

Spa Services

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 3
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Club Lounge To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to Club Lounge
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.31 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Hanoi Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property uses wind energy

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property uses wind energy.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • One child stays free
  • Car recommended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Debit cards
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35.31 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Hotel Sheraton
  • Hanoi Sheraton
  • Hanoi Sheraton Hotel
  • Hotel Sheraton Hanoi
  • Sheraton Hanoi
  • Sheraton Hanoi Hotel
  • Sheraton Hotel Hanoi
  • Sheraton Hotel Hanoi Hotel
  • Sheraton Hanoi Hotel Hotel
  • Sheraton Hanoi Hotel Hanoi
  • Sheraton Hanoi Hotel Hotel Hanoi

You should know

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Sheraton Hanoi Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.