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Pan Pacific Hanoi

Property class: 5 and above
Family-friendly 5-star hotel near Dong Xuan Market

Choose dates to view prices

Photo gallery for Pan Pacific Hanoi

A large indoor swimming pool with a glass ceiling, surrounded by lounge chairs and potted plants.
Property video
A modern lounge with two armchairs, a round table, and a city view.
A rooftop terrace with wicker furniture, a view of a city skyline, and a body of water.
A modern restaurant with a central chef preparing food, surrounded by buffet-style food stations and dining areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Tran Quoc Pagoda
    ‪5 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe King or Twin room

A hotel room with a large bed, a desk with a chair, a desk lamp, a nightstand, a chair, and a painting on the wall.

Deluxe King or Twin room

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Suite, 1 King Bed

Down comforters, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Lake View

A hotel room with a large bed, a desk, a chair, and a TV.

Premier Room, Lake View

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room

A hotel room with a large bed, a desk with a chair, a television, and a view of the city through large windows.

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Premier Serviced Suites

A hotel room with a bed, a chair, a desk, a vase with flowers, and framed pictures on the wall.

One Bedroom Premier Serviced Suites

  • Lake view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Executive Serviced Suites

A neatly arranged hotel room with a large bed, a bedside table with a lamp, a nightstand with a phone, and a window with curtains.

One Bedroom Executive Serviced Suites

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite

A modern bathroom with a bathtub, a vanity with a mirror, and a view of the city.

Premier Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A modern hotel room with a large window offering a city view, a sofa, a dining table, and a TV stand.

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King or Twin Room, Lake View

A hotel room with a large bed, a desk, a chair, a TV, and a view of a cityscape.

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Balcony Suite

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Studio Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Pacific Club Lakeview King

A hotel room with a bed, desk, chair, TV, and a city view.

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Deluxe Serviced Suite

A modern hotel room with a dining area, a sofa, a TV, and a large window with a city view.

One Bedroom Deluxe Serviced Suite

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

APARTMENT CITY VIEW

  • Sleeps 10
  • Free WiFi

View all photos for Deluxe Lakeview King

Down comforters, minibar, in-room safe, desk

Deluxe Lakeview King

  • 376 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE CLUB

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Hanoi

Heart of Hanoi.With a stay at this Ba Dinh hotel, you'll be within half a mile (1 km) of West Lake and 2 miles (3 km) of Ho Chi Minh Mausoleum. Dong Xuan Market and Quan Chuong Gate are also within 2 miles (3 km).

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Tran Quoc Pagoda - 5 min walk - 0.3 miles
  • Ho Chi Minh Mausoleum - 4 min drive - 0.9 miles
  • Dong Xuan Market - 5 min drive - 1.2 miles
  • Hoan Kiem Lake - 7 min drive - 1.7 miles

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • ‪Mía Coffee - ‬4 min walk
  • ‪KFC - ‬1 min walk
  • ‪Quan Nhau Tu Do - ‬8 min walk
  • ‪Phở Cuốn 31 - ‬9 min walk
  • ‪Circle K - ‬2 min walk

About this property

Pan Pacific Hanoi

Family-friendly 5-star hotel near Dong Xuan Market
Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13143 square feet (1221 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 328 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq m of conference space
  • Built in 1998
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Pan Pacific Hanoi offers 328 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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The price is $125
Aug 30 - Aug 31
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 1450000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 0100113141

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

How close is Pan Pacific Hanoi to the airport?

Pan Pacific Hanoi is 14 mi (32-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at Pan Pacific Hanoi?

As of Aug 24, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on Sep 1, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pan Pacific Hanoi have an airport shuttle?

Pan Pacific Hanoi offers an airport shuttle 24 hours a day, on request, for a charge of USD 75 per vehicle, one-way.

Does Pan Pacific Hanoi offer free breakfast?

Free breakfast isn’t provided at Pan Pacific Hanoi, but buffet breakfast is offered for a fee of USD 23.1 for adults and USD 11.55 for children. It's available every day from 6 AM to 10 AM.

Is there a casino at Pan Pacific Hanoi?

No, there is no casino at this hotel.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. A fee applies for early check-in.

Is there free parking at Pan Pacific Hanoi?

This hotel offers free self parking and valet parking.

Does Pan Pacific Hanoi have a pool?

Pan Pacific Hanoi features an indoor pool.

Does Pan Pacific Hanoi have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and light fare.

Does Pan Pacific Hanoi have a spa?

This hotel has a spa, which features body wraps, body treatments, and facials.

How close is Pan Pacific Hanoi to downtown Hanoi?

Pan Pacific Hanoi is 1 mi away from Hanoi.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 977 reviews
Rating 8 - Good. 326 out of 977 reviews
Rating 6 - Okay. 79 out of 977 reviews
Rating 4 - Poor. 24 out of 977 reviews
Rating 2 - Terrible. 12 out of 977 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. A short cheap cab ride to everywhere you want to go and welcome peace and quiet upon return.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Older hotel.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Tony L.

Liked: Cleanliness, amenities, property conditions & facilities
Staff awesome, food buffet excellent, neighborhood good.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, well appointed hotel at a reasonable price .
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. We had issues with our first room, and the staff was so helpful. They did everything they could to make our stay better and eventually moved us to another room. And the rooftop sky bar was amazing! Best views in the city! Highly recommend!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfasts. Nice staff. Good location.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Jeonga

Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at this location.. beautiful hotel and tge staff was quite friendly and helpful..
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! I highly recommend this property!
Stayed 7 nights in Mar 2024
Verified review

6/10 Okay

Ian

Liked: Staff & service

Dated property in a decent location.

Property is quite dated.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Rick

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great location . View from rooftop lounge was outstanding.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and beautiful view of lake
Verified review

8/10 Good

Huang Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Hotel is clean.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ramanand

Excellent service. Had few issues at the start but the manager handled it so professionally.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Kery Lashawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Cynthia

Very nice property.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Tarsem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities
This is an older hotel and can use a tune up. Staff were great. Carpet in our room were soiled. Bathroom shower leaked and as a result the floor was covered with water when we stepped out. Location is good. Easy walking to the old quarter.
Stayed 3 nights in Feb 2026