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4.5 out of 5

"I only stayed here for one night during my time in Hanoi, but really enjoyed it. The location of the hotel is quite convenient in that it's about 10 m ... " More

By agreenberg29, from San Diego, CA on Tue 02 Oct 2012

Hotel Description

Family-friendly 5-star hotel near Hanoi Old City Gate

Heart of Hanoi

Your stay at this Ba Dinh hotel places you within 2 miles (3 km) of Hanoi Old City Gate and Hoan Kiem Lake. Ho Chi Minh Mausoleum and Dong Xuan Market are also within 2 miles (3 km).

Renovated in 2014

A full-service spa, 2 restaurants, and an indoor pool are all featured at this luxury hotel. Families will appreciate barbecue grills and supervised childcare. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free Internet, flat-screen TVs

The 273 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include free newspapers and free bottled water.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$96* Per night/room Jan 24 - Jan 25

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pan Pacific Hanoi ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Pan Pacific Hanoi

5 out of 5

Great place for my first night in Hanoi

I only stayed here for one night during my time in Hanoi, but really enjoyed it. The location of the hotel is quite convenient in that it's about 10 minutes from the old quarter and taxi drivers know the hotel by name. I opted for the luxury room, and I'm not sure if it was worth the upgrade, but I ended up with a view nice view of the lake from my room. The room was clean and the welcome chocolates and fruit made me happy. I didn't interact with the staff that much, but they seemed nice.

Posted by , from San Diego, CA on Oct 2, 2012

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4 out of 5

Very nice hotel in Hanoi

Being in Hanoi for the first time, I stayed at the Sofitel Plaza. A very nice experience, excellent location, quiet, attentive sercice.\nI reccomend this hotel.

Posted by on Nov 28, 2007

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Renovations + Closures

The property will be renovating from 05 February 2020 to 12 February 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13143 square feet (1221 square meters) and includes a conference center. A rooftop terrace, spa services, and a library are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Pan Pacific Hanoi was completed in 2014. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 273 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq m of conference space
  • Built in 1998
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Hanoi (HAN-Noi Bai Intl.) (23 km / 14.3 mi)
  • Train station: Hanoi Long Bien Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pan Pacific Hanoi offers 273 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • Pets and service animals are not allowed at Pan Pacific Hanoi

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi

You should know

  • Pan Pacific Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.