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Ambassador Hanoi Hotel & Spa

3.5 star property
3.5-star spa hotel near Hoan Kiem Lake

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Photo gallery for Ambassador Hanoi Hotel & Spa

1 bedroom, minibar, in-room safe, desk
Interior detail
Lounge
Interior detail
1 bedroom, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Double Room, City View

1 bedroom, minibar, in-room safe, desk

Executive Double Room, City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Ambassador Suite Balcony

1 bedroom, minibar, in-room safe, desk

Ambassador Suite Balcony

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Triple Room

1 bedroom, minibar, in-room safe, desk

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Connecting Room, City View

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, City View

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Family Connecting Room, Terrace

1 bedroom, minibar, in-room safe, desk

Family Connecting Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Deluxe Double Or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double Or Twin Room

  • Sleeps 2

Executive Double Room with City View

  • Sleeps 2

Family Triple Room

  • Sleeps 3

Family Connecting Room With City View

  • Sleeps 5

Ambassador Suite with Balcony

  • Sleeps 2

Family Connecting Room, Terrace

  • Sleeps 5

Junior Suite With Terrace

  • Sleeps 3

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About the neighborhood

Hanoi

Old Quarter stay.Within a 10-minute walk of this Old Quarter hotel, you'll find Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Hang Da Market and Food Street Tong Duy Tan are also within half a mile (1 km).

What's nearby

  • Train Street - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 5 min walk - 0.3 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hanoi Old Town Night Market - 8 min walk - 0.5 miles
  • Thang Long Water Puppet Theatre - 8 min walk - 0.5 miles

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪mr Bay miền Tây - ‬1 min walk
  • ‪Bánh Cuốn Nóng - ‬1 min walk
  • ‪Thạch Chè Lộc Tài - ‬1 min walk
  • ‪Phở 8 Hàng Da - ‬2 min walk
  • ‪Bún Bò Nam Bộ Hàng Điếu - ‬1 min walk

About this property

Ambassador Hanoi Hotel & Spa

3.5-star spa hotel near Hoan Kiem Lake
Ambassador Hanoi Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

You'll find a business center on site. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Ambassador Hanoi Hotel & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 9 levels
  • Built in 2010
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Ambassador Hanoi Hotel & Spa offers 25 air-conditioned accommodations with minibars and safes. 32-inch plasma televisions come with digital channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps, and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch plasma TV with digital channels

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ambassador Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 400000.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

How close is Ambassador Hanoi Hotel & Spa to the airport?

Ambassador Hanoi Hotel & Spa is 15.6 mi (23-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Ambassador Hanoi Hotel & Spa have an airport shuttle?

Ambassador Hanoi Hotel & Spa offers an airport shuttle 24 hours a day, for a charge of VND 25 per vehicle, one way.

Does Ambassador Hanoi Hotel & Spa offer free breakfast?

Ambassador Hanoi Hotel & Spa does not offer free breakfast.

Is there a casino at Ambassador Hanoi Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at Ambassador Hanoi Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Ambassador Hanoi Hotel & Spa?

Free parking is not available at this hotel. Self parking is available for VND 3 per day.

Does Ambassador Hanoi Hotel & Spa have a pool?

Ambassador Hanoi Hotel & Spa does not have a pool.

Does Ambassador Hanoi Hotel & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Ambassador Hanoi Hotel & Spa have a spa?

Pamper yourself with a day at Marvel Spa, where you can enjoy body scrubs, body treatments, and body wraps.

How close is Ambassador Hanoi Hotel & Spa to downtown Hanoi?

Ambassador Hanoi Hotel & Spa is 0.5 mi away from Hanoi.

Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 440 reviews
Rating 8 - Good. 67 out of 440 reviews
Rating 6 - Okay. 29 out of 440 reviews
Rating 4 - Poor. 24 out of 440 reviews
Rating 2 - Terrible. 16 out of 440 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries .. would definitely stay here again
Stayed 2 nights in Jul 2025

8/10 Good

Caleb

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower.
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

8/10 Good

Mathieu, Sainte-Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved with terrace. Well maintained. Well located.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mathieu, Sainte-Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved with terrace. Well maintained. Well located.
Stayed 1 night in Apr 2025

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Fereydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
Stayed 2 nights in Apr 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and staff polite. We enjoyed our stay
Stayed 4 nights in Apr 2025

6/10 Okay

Mart

Liked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Malcolm

Liked: Staff & service

Our three day stay

When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Stayed 4 nights in Apr 2025

2/10 Terrible

Aicha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be listed on any of the reputable sites because it is a scam. We were offered a room different from the one we booked online and that was filthy. In addition , the manager told us that we had to pay her extra because it was a better room while she had nothing else to offer us. From bugs crawling on the floor and beds to worn out beds, bedding and towels to overwhelming sewage smell, this “hotel” was disgusting. Also, the manager was a con artist and was all about selling us tour packages before even checking in and scamming us more. When I complained, she said that the pictures and description we saw online were for marketing. Luckily, we could move quickly to another hotel after I called Expedia. I wish I read the reviews of this dump on Google before booking and not just trusted the reviews on Expedia.com. The one star I put is to just be able to post this review because this place doesn’t deserve any stars.
Stayed 4 nights in Apr 2025

8/10 Good

Jack William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

4/10 Poor

Glenn

Traveled with partner
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Stayed 4 nights in Feb 2025

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Stayed 5 nights in Dec 2024

4/10 Poor

Loc

Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Rikki

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

Gerard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025

10/10 Excellent

connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2025

4/10 Poor

Marika

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
Stayed 1 night in Jan 2025

8/10 Good

Jason

Stayed 10 nights in Nov 2024

10/10 Excellent

luca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024

4/10 Poor

Lara

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Stayed 5 nights in Dec 2024