Skip to main content
Beginning of main content

Enter dates to see availability

5.0 out of 5

"Really went above and beyond to ensure comfort in the hotel, from the check in process to breakfast the next morning. Everyone greeted you with a smil ... " More

By a verified traveler on Wed 22 Mar 2017

Hotel Description

4-star luxury hotel near Hoan Kiem Lake

In shopping district

At this Hoan Kiem hotel, you'll be well placed to visit Hoan Kiem Lake and Thang Long Water Puppet Theatre, both within a 5-minute walk. Hanoi Old City Gate and Hanoi Opera House are also within half a mile (1 km).

Luxury amenities

A full-service spa and a restaurant are featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Free Internet, fireplaces

The 50 individually decorated guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include fireplaces and minibars.

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$42* Per night/room Feb 18 - Feb 19

Honeymoon Suite, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hanoi Emerald Waters Hotel & Spa ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hanoi Emerald Waters Hotel & Spa

Everyone (1)
5 out of 5

Amazing Customer Service, Nice Clean Modern

Pros: Cleanliness, seems new
Really went above and beyond to ensure comfort in the hotel, from the check in process to breakfast the next morning. Everyone greeted you with a smile! It is a very clean and modern hotel, pictures don't lie unlike some others in Vietnam. Great breakfast buffet with options to order select items from a menu pancakes, eggs, and noddles. Great location too, busier part of town but not noisy in our 5th floor room.

Posted by on Mar 22, 2017

Was this review helpful to you?

About the Hanoi Emerald Waters Hotel & Spa

Location No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000

Property Features

Hanoi Emerald Waters Hotel & Spa offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Hanoi Emerald Waters Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

  • 1 building
  • 50 guestrooms or units
  • 10 levels
  • Built in 2016
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Hanoi (HAN-Noi Bai Intl.) (25.3 km / 15.7 mi)
  • Train station: Hanoi Long Bien Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Hanoi Emerald Waters Hotel & Spa offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM.

Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

24-hour room service is available.

Spa Services

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is: 16

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property at least 24 hours in advance using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 9 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for VND 10.00 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Minimum Spring Break check-in age is 16 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 16 years old.

  • No rollaway/extra beds available
  • One child stays free
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 412000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 412000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Waters Hotel
  • Hanoi Emerald Waters
  • Hanoi Emerald Waters Hotel
  • Hanoi Emerald Waters & Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel
  • Hanoi Emerald Waters Hotel & Spa Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

You should know

  • Hanoi Emerald Waters Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Hanoi-Hotels-Hanoi-Emerald-Waters-Hotel-&-Spa.h15093707-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.