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Hanoi Crystal Hotel

3.5 star property
3.5-star family-friendly hotel near Hoan Kiem Lake, connected to a shopping center

Choose dates to view prices

Photo gallery for Hanoi Crystal Hotel

Lobby
Lobby
Separate tub and shower, rainfall showerhead, designer toiletries
Cafe
1 bedroom, free minibar items, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Room (With Window)

Superior Room (With Window) | 1 bedroom, free minibar items, desk, soundproofing

Superior Room (With Window)

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room (Late Check Out till 2:00pm)

1 bedroom, free minibar items, desk, soundproofing

Deluxe Room (Late Check Out till 2:00pm)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Family Room

1 bedroom, free minibar items, desk, soundproofing

Family Room

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds
  • Free WiFi

View all photos for Triple Room (With Large Window)

1 bedroom, free minibar items, desk, soundproofing

Triple Room (With Large Window)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

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Exterior

Capella Hanoi

Hoan Kiem
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 82 reviews
$405 nightly
The price is $438
Jul 2 - Jul 3
Total with taxes and fees
Capella Hanoi

About the neighborhood

Hanoi

Old Quarter stay.Within a 10-minute walk of this Old Quarter hotel, you'll find Hoan Kiem Lake and Hanoi Old Town Night Market. The Old Quarter Gallery and Ha Noi Gallery are also within half a mile (1 km).

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • Ngoc Son Temple - 5 min walk - 0.3 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Dong Xuan Market - 10 min walk - 0.6 miles

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • ‪The Gourmet Corner - ‬3 min walk
  • ‪Bún Ngan 87 Nguyễn Hữu Huân - ‬1 min walk
  • ‪Aha Cafe - ‬1 min walk
  • ‪Bia Hơi Lan Chín - ‬1 min walk
  • ‪Bia hơi Lan Chín 22 Hàng Tre - ‬1 min walk

About this property

Hanoi Crystal Hotel

3.5-star family-friendly hotel near Hoan Kiem Lake, connected to a shopping center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available on request) and a train station pick-up service are available for a fee. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the family-friendly Hanoi Crystal Hotel. The hotel can provide concierge services and wedding services.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 9 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hanoi Crystal Hotel offers 35 air-conditioned accommodations with minibars (stocked with some free items) and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and microwaves can be requested.

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  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 4,476 reviews
$38 nightly
The price is $41
Jun 4 - Jun 5
Total with taxes and fees
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: VND 225000

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Late check-out subject to availability

Late check-out fee: VND 225000

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 720000 per vehicle (roundtrip)
  • Early check-in fee: VND 225000 (subject to availability)
  • Late check-out fee: VND 225000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

We should mention

  • One child 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hanoi New Star Hotel

New Star Hanoi

New Star Hotel Hanoi

Hanoi Crystal Hotel

Hanoi Crystal

Hanoi Crystal Hotel Hotel

Hanoi Crystal Hotel Hanoi

Hanoi Crystal Hotel Hotel Hanoi

Frequently asked questions

How close is Hanoi Crystal Hotel to the airport?

Hanoi Crystal Hotel is 15.6 mi (37-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Hanoi Crystal Hotel have an airport shuttle?

Hanoi Crystal Hotel offers an airport shuttle on request, for a charge of VND 720000 per vehicle, roundtrip.

Does Hanoi Crystal Hotel offer free breakfast?

Hanoi Crystal Hotel does not offer free breakfast.

Is there a casino at Hanoi Crystal Hotel?

No, there is no casino at this hotel.

What time is check-in at Hanoi Crystal Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Early check-in costs VND 225000 (subject to availability).

Is there free parking at Hanoi Crystal Hotel?

Free parking is not available at this hotel.

Does Hanoi Crystal Hotel have a pool?

Hanoi Crystal Hotel does not have a pool.

Does Hanoi Crystal Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Hanoi Crystal Hotel have a spa?

There are no spa services available at this hotel.

How close is Hanoi Crystal Hotel to downtown Hanoi?

Hanoi Crystal Hotel is 1.1 mi away from Hanoi.

Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 87 reviews
Rating 8 - Good. 26 out of 87 reviews
Rating 6 - Okay. 23 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

ココチャン

Disliked: Property conditions & facilities

旧市街の散策には便利

旧市街の散策には便利な場所にあります。スーパーマーケットも近いので買い物も便利です。また、空港とハノイ駅を結んでいる86番のバス停にも近くて、帰りの荷物が多少多くても大丈夫です。バス停までホテルのスタッフがガラガラとバス停まで運んでくれました。ホテルからほんの2,3分ですから。お土産を買いにＢＩＧ　Ｃまで行きましたが、ここのバス停を通るので楽でした。ホアンキエム湖も近くです。 困ったのはお湯の量がすくなくて、ちょろちょろしか出ないのでバスタブに貯めるのに、1時間以上かかりました。洗面所も流しに栓がないので、顔を洗うのに水、お湯をためて洗うことができませんでした。ハノイは今回で4回目の旅でしたが、風呂と洗面に苦労したのは今回が初めてです。アメニティは普通に用意されています。朝食は、種類は少ないですが、フォー、サニーサイドアップ等、注文できるメニューもあります。野菜類が少ないですね。
Stayed 5 nights in Apr 2018
Verified

8/10 Good

peku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tykkään tästa alueesta paikallinen marketti lähellä muistuttaa meidän säästömarkittia,hyvät valikoimat,löytyy kaikkea mitä tarvitaan,myös lampi lähellä,siiellä on mukava oleskella Avioliittoon aikoville tiedoksi kirkko lähellä kannattaa poiketa muutenkin.
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Love

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不錯的飯店

地點好離86公車站牌近,走路到還劍湖和36古街很方便,服務態度好，有機會再入住
Stayed 3 nights in Jan 2018
Verified

4/10 Poor

sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location that's about all

On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Jevon

Liked: Cleanliness, staff & service

Nice budget hotel

The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Fiona

Liked: Cleanliness, staff & service

Family Stay in Hanoi

Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.
Verified

8/10 Good

バンビ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街地にあって食事は便利です　　近くにスーパーもあります

料金以上のサービスです　　フロントの対応もいいですね　朝食もＯＫです　 ホテル自体も客室もとても古いでした。日本語は少し通じました。
Verified

8/10 Good

Judith

Liked: Staff & service

Nice

The staffs are friendly and accommodating. Location is great!
Verified

6/10 Okay

Robert

Liked: Staff & service

Hotel with English speaking staff.

Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.
Verified

8/10 Good

s

Liked: Staff & service, room comfort

Room was too old!!!

Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.
Verified

6/10 Okay

Kai

Liked: Cleanliness
Disliked: Room comfort
the room is clean but floor isn't. staff is friendly, breakfast also good. i may book a higher level room for outside facing window.
Verified

8/10 Good

karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hôtel très bien placé, accueil excellent

cet hôtel est très bien placé, tout près du lac . le personnel est très accueillant et s'est organisé pour nous permettre de prendre notre chambre le plus rapidement possible ( décalage horaire oblige, nous avions besoin de dormir)
Verified

10/10 Excellent

Akira

Liked: Cleanliness, staff & service

立地よしでスタッフはとてもフレンドリー

評価5はコストとクラスを旅行目的で考慮した評価です。 （セールで一部屋2000円で宿泊。一人あたり1泊650円を考えると最高でした。） 3名でトリプルを予約。 朝から深夜まで出かけていたので朝食と寝るだけの利用。 ホテルでユックリしたい方は4星以上を選択下さい。 シングルベッド3台で日本のビジネスホテル程の広さ。 ベッドの硬さも問題無し。 トリプルルームはエアコンが2台と扇風機も有り、暑い日でも問題無し。 金庫/冷蔵庫/ポット/CDプレーヤー/ドライヤー アメニティー（歯ブラシ含）と一通り揃っていました。 タオルも人数分毎日交換されていました。 風呂とトイレが綺麗でしたがシャワーの水圧は強く有りません。 バスタブにカーテンが無い（半分ガラス囲い）ので シャワーの向きを注意しないとトイレがぬれてしまいます。 お湯はかなり高温迄出たので、冬場も問題なさそうです。 バスタオルは問題ありませんが、中タオルが少しボロボロ 神経質な人は持参を推奨します。 大通りを入った場所なので、車の騒音は少し多くホテル前は渋滞しがち。 トリプルルームは7階でしたが エレベータは6階迄です。 ポーターが荷物を運んでくれるので問題無し。 英語は必須ですが、中学英語程度の私でも 十分に会話を楽しめ、ベトナムで気に入った食べ物とか お奨めの店とかとにかく楽しませてくれる。 朝食はビュッフェとオーダ形式 メニューは無いのですが、目玉焼きやフォーを頼むと作ってくれました。 フォーも美味しかったです。 早朝出発を伝えると朝食弁当とウェックアップコールと 気を利かしてくれました。 （折角ですが残金のドンで空港で食べるので断りました。 　空港は出国審査前でバインミーが4万ドン（町中で2万ドン） 　出国審査後は同じ店で6ドルなので審査前がお奨め）
Verified

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God kvalitet til prisen

Vi var super tilfredse med vores ophold på Hanoi Crystal Hotel. Kvaliteten var rigtig god i forhold til prisen, og det er placeret i den bedste del af byen. Alt personalet var meget venlige og meget hjælpsomme, fx i forhold til leje af scooter. Hvis man ikke behøves den store luksus, kan det dette klart anbefales. Det er anden gang vi bor der, og håber at vi kommer tilbage.
Verified

8/10 Good

Bevis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well-located budgetable hotel with nice staff

We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.
Verified

10/10 Excellent

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, big room, big toilet

Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.
Verified

2/10 Terrible

여행자

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

최악의 호텔

예약전에 호텔에 메일을 보내 패밀리 룸에 발코니가 있는지 확인했고 발코니가 있는지 확인하고 예약했는데 막상 가보니 발코니가 없다하여 메일보낸걸 확인시켜줬더니 그 직원은 그만 뒀고 그직원이 잘 알지 못한상태에서 메일 답장을 한거라 무책임하게 말하더군요. 너무 덥고 지친 상태라 그냥 주는방에 갔는데 방은 너무 지저분하고 수압도 약하고. 최악은 작동이 되는지 조차 의심이 가는 에어콘이었습니다. 창문에 방충망도 없어 창문도 열수가 없었습니다. 다음날 아침 6시 체크아웃을 해야해서 도시락을 부탁했는데 2분만 1분만하던 도시락은 결국 6시 10분이 넘어서야 나왔고. 참 방을 나설때 물소리가 나서 혹시나 욕실에 물을 안장궜는지 봤더니 욕실 천정에서 물이 새고 있더군요. 그리고 다른분들이 봤다는 그것도 저희도 보고 말았네요
Verified

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personnel exceptionnel

Bel hotel bien située. Assez propre et confortable. Ils ont pu nous accommoder sur plusieurs points. Nous avons réservé une nuit à 340 000 d et sommes resté une deuxième au même prix.
Verified

6/10 Okay

yosshi-

Liked: Staff & service

市内見学には好都合

ホテルのスタッフの人柄がとても良い。朝食が美味しい。が主な印象です。とてもコンフォータブルなところがよかったです。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักดี อาหารใช้ได้ ใกล้ที่ท่องเที่ยว โรงแรมใกล้กับถนนคนเดิน สามารถเดินรอบๆ ได้ และโรงแรมเตรียมแผนที่ให้ด้วย
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in the Old town of Hanoi

The staff of the Hanoi Crystal hotel are very professional, knowlegdeable and courteous. They have always accomodated my needs, even when I showed up on the wrong day! I have seen them bend over backwards to help other people. Amenities and rooms very clean and lovely. We were greeted each morning by name and had a delicious breakfast - I can recommend the omelettes and their chicken noodle soup. The hotel also provide tours, both of my trips to Halong bay and Sapa were arranged by them were seamless and enjoyable. I highly recommed this hotel for pleasure or whatever you may be requiring.
Verified

6/10 Okay

IOANNA

Disliked: Property conditions & facilities

Central, friendly staff but in poor condition

Central, friendly staff but very old and in poor condition hotel and room.
Verified

6/10 Okay

Verified traveler

Liked: Room comfort

湖の近くのホテル

立地は良い方だと思います。 スタッフは親切、朝食のビュッフェは品数は少なかったけど、フォーがおいしかったです。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price.

Enjoyable Stay ,good location with close shopping area.
Verified

6/10 Okay

atam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

スタッフはフレンドリー、但し客室は…

先日、ハノイに滞在した際にこちらのホテルを使用したが、客室がイメージと異なった上、トイレ、風呂から下水の臭いが立ち込めており、快適に過ごすことができなかった。但し、スタッフのサービス等は非常によく、別の部屋であればまた利用したい。なお、当方は4名で宿泊したが、ダブルベッドが2つしかなく、非常に狭かった。