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Grand Mercure Hanoi

5.0 star property
5-star luxury hotel near Temple of Literature

Choose dates to view prices

Photo gallery for Grand Mercure Hanoi

Deluxe Suite, 1 King Bed, Club Lounge Access | Bathroom | Eco-friendly toiletries, bathrobes, slippers, bidet
Outdoor pool, free cabanas, pool umbrellas
Presidential Suite, Club Lounge Access | Bathroom | Eco-friendly toiletries, bathrobes, slippers, bidet
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
  • Parking included

Explore the area

Map
9 CAT LINH, QUOC TU GIAM, Hanoi, 10000
  • Ho Chi Minh Mausoleum
    ‪13 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪20 min walk‬
  • Hoan Kiem Lake
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Deluxe, King Bed, High Floor

Grand Deluxe, King Bed, High Floor | Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe, King Bed, High Floor

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Club Lounge Access

Presidential Suite, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite, Club Lounge Access

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

Deluxe Suite, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Club Lounge Access

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Club Lounge Access (High Floor)

Executive Room, 1 King Bed, Club Lounge Access (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Hanoi

City center stay.Within a 15-minute walk of this Dong Da hotel, you'll find Temple of Literature and Ho Chi Minh Mausoleum. St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake are also within 2 miles (3 km).

What's nearby

  • Ho Chi Minh Mausoleum - 13 min walk - 0.7 miles
  • St. Joseph's Cathedral of Hanoi - 20 min walk - 1.1 miles
  • West Lake - 3 min drive - 1.6 miles
  • Hoan Kiem Lake - 3 min drive - 1.4 miles
  • Hanoi Opera House - 3 min drive - 1.9 miles

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪Trà Cha Quán - Nộm Huế - ‬2 min walk
  • ‪Quán Chè Cát Thành - Cát Linh - ‬1 min walk
  • ‪The Windmill - ‬2 min walk
  • ‪Chago - ‬2 min walk
  • ‪Vape Loft - ‬2 min walk

About this property

Grand Mercure Hanoi

5-star luxury hotel near Temple of Literature
Grand Mercure Hanoi offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 4133 square feet (384 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Grand Mercure Hanoi. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Hanoi hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 16 levels
  • 2 dining venues
  • 2 bars or lounges
  • 4133 sq ft of conference space
  • 384 sq m of conference space
  • Built in 2020
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar by the pool
Grand Mercure Hanoi offers 181 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Vietnamese

Similar properties

Front of property

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, 461 reviews
GRAND HOTEL du LAC Hanoi

Property amenities

Family friendly

  • Fenced pool
  • High chair
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 577,500 for adults and VND 290,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hospital bed
  • Lever door handles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle fee: VND 1800000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 1800000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Hanoi Hotel
Grand Mercure Hanoi Hanoi
Grand Mercure Hanoi Hotel Hanoi
Grand Mercure Hanoi (Opening End of 2020)

Frequently asked questions

How close is Grand Mercure Hanoi to the airport?

Grand Mercure Hanoi is 16.9 mi (39-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Mercure Hanoi?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Hanoi on Jul 12, 2025 start from $106.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Mercure Hanoi have an airport shuttle?

Grand Mercure Hanoi offers an airport shuttle 24 hours a day, on request, for a charge of VND 1800000 per vehicle, one-way.

Does Grand Mercure Hanoi offer free breakfast?

Free breakfast isn’t provided at Grand Mercure Hanoi, but buffet breakfast is offered for a fee of VND 577500 for adults and VND 290000 for children. It's available every day from 6:00 AM to 10:30 AM.

Is there a casino at Grand Mercure Hanoi?

No, there is no casino at this hotel.

What time is check-in at Grand Mercure Hanoi?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Grand Mercure Hanoi?

This hotel offers free self parking.

Does Grand Mercure Hanoi have a pool?

Grand Mercure Hanoi features an outdoor pool.

Does Grand Mercure Hanoi have a restaurant?

Yes, there are 2 restaurants on site.

Does Grand Mercure Hanoi have a spa?

This hotel has a spa, which features body treatments, body wraps, and body scrubs.

How close is Grand Mercure Hanoi to downtown Hanoi?

Grand Mercure Hanoi is 0.7 mi away from Hanoi.

Grand Mercure Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 92 reviews
Rating 8 - Good. 10 out of 92 reviews
Rating 6 - Okay. 3 out of 92 reviews
Rating 4 - Poor. 2 out of 92 reviews
Rating 2 - Terrible. 2 out of 92 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

Great option for Hanoi
Stayed 1 night in Mar 2025

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here when we were in Hanoi. We stayed for 3 nights for our anniversary and we really appreciated the nice gesture with the card/cake/decoration/voucher they gave us! Staff was really kind, helpful and welcoming at check in. Breakfast was also good.
Stayed 1 night in Feb 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, room comfort

Great hotel in Hanoi.

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.
Stayed 5 nights in Feb 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed couple of nights. Pristine property, good location and friendly staff made our stay enjoyable.
Stayed 2 nights in Dec 2024

8/10 Good

Donald

Traveled with group

Nice hotel but wrong place

Stayed 7 nights in Jan 2025

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of Down Town Hanoi, very busy area and very crowded. But the hotel is an oasis of silence, peaceful rest and incredible service. It is very new hotel and superb service and staff.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephen Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Shlomi Shlomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms are very nice. The only thing I did not like was the toilets in the room. Too high, too small and uncomfortable. No idea who chose those toilets type, but they are not so good. I stay over 100 days a year in hotels. This is probably the most uncomfortable toilet I ever had. I am not talking about the look or all the gadgets in there. I am simply referring to the seat itself. The food in the hotel is absolutely great, loved it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joanna

Stayed 3 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

LeiChen

Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenience
Stayed 4 nights in Dec 2024

10/10 Excellent

Natasha, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely room, helpful staff. Convenient location.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was great, breakfast was delicious and beautiful property
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. The service was impeccable. Would definitely stay again

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choice for breakfast was pretty much only the large buffet.
Stayed 5 nights in Dec 2024

10/10 Excellent

TUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from all team members, great new hotel, and outstanding breakfast buffet with many options. Executive floor access is fantastic with some food options and good drink options and offers a quiet and relaxing environment.
Stayed 4 nights in Nov 2024

8/10 Good

Meeta, Matawan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

TOMOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Bilal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and walkable to the old and French quarters. The rooftop pool and bar is nice. Staff were super attentive and friendly. Buffet breakfast has lots of good options.
Stayed 3 nights in Nov 2024

10/10 Excellent

J

Stayed 3 nights in Oct 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional care

Immaculately sanitary/clean, friendly and professional top notch care in every aspect. The Song Spa is AMAZING Giang is an exceptional massage therapist 👌 10/10 I do RECOMMEND stayed 3 nights had spa care 3 days
Stayed 2 nights in Aug 2024

2/10 Terrible

Chantelle

Disliked: Staff & service
I recently had the opportunity to stay at the Grand Mercure Hotel in Hanoi, and I must say, my experience did not live up to the expectations set by its five-star rating. While the hotel certainly offers various features and amenities, many of them felt more like gimmicks than genuine enhancements to the stay. For example, the heated toilet seat seemed excessive and unnecessary. It’s a small detail, but it highlights the mismatch between luxury and practicality. Another frustrating aspect was the automatic bathroom light. If you happen to wake up in the middle of the night and step onto the floor, the light turns on abruptly, waking everyone in the room. This design choice certainly detracted from our comfort. Additionally, the shower water temperature was inconsistent, running cold after just five minutes, which was quite disappointing. The staff at the hotel did not contribute positively to my experience. They were cold and unwelcoming, which made interactions feel uncomfortable. I encountered significant communication issues when trying to add breakfast to my room. After discussing it with multiple staff members, we finally found someone who understood our request, only to be passed along to someone else who insisted that breakfast was not included. This left us feeling frustrated and ultimately led us to walk away without a resolution. The location of the hotel is another downside; there isn’t much within walking distance
Stayed 2 nights in Aug 2024

10/10 Excellent

Kin Chung Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024