Property Features
Crowne Plaza West Hanoi offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Crowne Plaza West Hanoi. Free self parking is available. Smoking is allowed in designated areas at this 5-star Hanoi hotel.
- 1 building
- 393 guestrooms or units
- 25 levels
- 2 dining venues
- 2 bars or lounges
- Built in 2010
- Bar by the pool
- Coffee shop
- Deli
- Kid's club (free)
- Supervised kid's activities (free)
- Business center (24 hours)
- Conference center
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Library
- Convenience store
- Terrace
- Garden
- BBQ grill(s)
- Gift shop
- Newspapers in lobby (free)
- ATM
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Outdoor pool
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- In-room childcare (surcharge)
- Playground on site
- Refrigerator
- Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Transport
-
Airport: Hanoi (HAN-Noi Bai Intl.) (28.5 km / 17.7 mi)
-
Parking: Free self parking
Room Amenities
Crowne Plaza West Hanoi offers 393 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
- Deep soaking tub
- Minibar
- IPod dock
- In-room dining (24 hours)
- LCD television
- Cable channels
- Movies for purchase
- Refrigerator
- Coffee maker
- Hypo-allergenic bedding
- Pillow options
- Bathtub
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Climate control (air conditioning)
- Ensuite bathroom
- Unique decor
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Lackah - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Little Korea - This restaurant overlooks the garden and specializes in Korean cuisine. Open daily.
Barista - Onsite lobby lounge. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Barista Outdoor - Onsite café. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Casino nearby
- Health or beauty spa nearby
Spa Services
The Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.
The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision.
- Number of treatment rooms 12
- Outdoor treatment areas
- Couples treatment rooms
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Sauna in spa
- Thai massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible path of travel
- Accessible bathroom
- Roll-in shower
- Wheelchair accessible parking
- In-room accessibility
- Assistive listening devices available
- Braille or raised signage
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Minimum check-in age is: 18
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 46.2 per night.
- Free cribs (infant beds)!
Pets
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 20.79 for adults and USD 10.4 for children (approximately)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 46.2 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Crowne Plaza Hanoi West
- Crowne Plaza Hotel Hanoi West
- Crowne Plaza West Hanoi
- Crowne Plaza West Hanoi Hotel Hanoi
- Crowne Plaza West Hanoi Hotel
- Crowne Plaza West Hanoi Hotel
- Crowne Plaza West Hanoi Hanoi
- Crowne Plaza West Hanoi Hotel Hanoi
You should know
- In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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