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Hotel Description

4-star boutique hotel near Miniatur Wunderland

Heart of Hamburg

Within a 10-minute walk of this Neustadt hotel, you'll find Hamburg City Hall and St. Michaelis Church. Miniatur Wunderland and Hamburg Dungeon are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel features 2 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. A terrace, a snack bar/deli, and luggage storage are also on offer.

Free WiFi, flat-screen TVs

Boasting comforts such as premium bedding and down comforters, the 128 guestrooms offer thoughtful touches like free minibar items and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and room service.

Double Room Small

Bed Count 1 King Bed Maximum Occupancy 2 Max
$213* Per night/room Aug 9 - Aug 10

Double Room Medium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room X-Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Tortue Hamburg. Parking is available for a fee. This 4-star Hamburg hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hamburg Airport (HAM) (10.9 km / 6.8 mi)
  • Train station: Hamburg Dammtor Station (1.4 km / 0.9 mi)
  • Metro station: Stadthausbrücke S-Bahn (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Tortue Hamburg offers 128 air-conditioned accommodations with free minibar items and safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.

Brasserie - This brasserie specializes in French cuisine.

JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50 per night.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 42 for adults and EUR 14 for children (approximately)
  • Valet parking fee: EUR 37 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tortue Hamburg Hotel
  • Tortue Hotel
  • Tortue Hamburg Hotel
  • Tortue Hamburg Hamburg
  • Tortue Hamburg Hotel Hamburg

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.