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The Cloud One Hamburg - Kontorhaus

Eco-certified hotel with free WiFi, connected to a rail/subway station in Hamburg

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Photo gallery for The Cloud One Hamburg - Kontorhaus

2 bars/lounges
Reception
2 bars/lounges
In-room safe, desk, free WiFi, bed sheets
2 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
Willy-Brandt-Straße 20, Hamburg, 20457
  • Hamburg City Hall
    ‪7 min walk‬
  • Miniatur Wunderland
    ‪12 min walk‬
  • Elbe Philharmonic Hall
    ‪15 min walk‬
  • Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Terrace

Comfort Room, 1 Double Bed, Terrace | In-room safe, desk, free WiFi, bed sheets

Comfort Room, 1 Double Bed, Terrace

8.0 out of 10
Very good
(1 review)
  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Room, 1 Queen Bed

Business Room, 1 Queen Bed | In-room safe, desk, free WiFi, bed sheets

Business Room, 1 Queen Bed

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Comfortable)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed (Comfortable)

8.6 out of 10
Excellent
(28 reviews)
  • 178 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Motel One)

In-room safe, desk, free WiFi, bed sheets

Room, 1 Queen Bed (Motel One)

8.8 out of 10
Excellent
(8 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Hamburg

Hamburg City Center stay.Within a 15-minute walk of this Hamburg City Center hotel, you'll find Hamburg City Hall and Miniatur Wunderland. Elbe Philharmonic Hall and Reeperbahn are also within 2 miles (3 km).

What's nearby

  • Hamburg City Hall - 7 min walk - 0.4 miles
  • Miniatur Wunderland - 12 min walk - 0.7 miles
  • Hamburg Cruise Center - 14 min walk - 0.8 miles
  • Elbe Philharmonic Hall - 15 min walk - 0.8 miles
  • Reeperbahn - 3 min drive - 1.7 miles

Getting around

  • Messberg U-Bahn - 1 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 12 min walk
  • Hamburg Airport (HAM) - 36 min drive

Restaurants

  • ‪Hofbräu Wirtshaus Speersort - ‬4 min walk
  • ‪Gröninger Privatbrauerei - ‬4 min walk
  • ‪Marshall Street Coffee - ‬2 min walk
  • ‪Burgerlich - ‬3 min walk
  • ‪Brooklyn Burger Bar - ‬3 min walk

About this property

The Cloud One Hamburg - Kontorhaus

Eco-certified hotel with free WiFi, connected to a rail/subway station in Hamburg
There's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

This Hamburg hotel is smoke free.

  • 457 guestrooms or units
  • 2 bars or lounges
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
The Cloud One Hamburg - Kontorhaus offers 457 air-conditioned accommodations with safes and hair dryers. 46-cm flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 to 24.50 per person
  • 2 bars/lounges
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 46-cm flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 for adults, and EUR 0 to 24.50 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

Frequently asked questions

How close is The Cloud One Hamburg - Kontorhaus to the airport?

The Cloud One Hamburg - Kontorhaus is 7.7 mi (36-min drive) away from the Hamburg Airport (HAM) airport, the closest popular airport to the property.

Does The Cloud One Hamburg - Kontorhaus have an airport shuttle?

Airport shuttle services are not available at The Cloud One Hamburg - Kontorhaus.

How close is The Cloud One Hamburg - Kontorhaus to the beach?

This hotel is 6.6 mi (30-min drive) from Övelgönne and 10.4 mi (42-min drive) from inoffizieller FKK Strand. Don't forget your sunscreen!

Does The Cloud One Hamburg - Kontorhaus offer free breakfast?

Free breakfast isn’t offered at The Cloud One Hamburg - Kontorhaus, but buffet breakfast is offered for a fee of between EUR 24.50 and 24.50 for adults, EUR 0 and 24.50 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at The Cloud One Hamburg - Kontorhaus?

No, there is no casino at this hotel, but Casino Reeperbahn (3-min drive) is nearby.

What time is check-in at The Cloud One Hamburg - Kontorhaus?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Cloud One Hamburg - Kontorhaus?

Free parking is not available at this hotel.

Does The Cloud One Hamburg - Kontorhaus have a pool?

The Cloud One Hamburg - Kontorhaus does not have a pool.

Does The Cloud One Hamburg - Kontorhaus have a spa?

There are no spa services available at this hotel.

How close is The Cloud One Hamburg - Kontorhaus to downtown Hamburg?

The Cloud One Hamburg - Kontorhaus is 0.4 mi away from Hamburg.

The Cloud One Hamburg - Kontorhaus Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 211 reviews
Rating 8 - Good. 58 out of 211 reviews
Rating 6 - Okay. 19 out of 211 reviews
Rating 4 - Poor. 4 out of 211 reviews
Rating 2 - Terrible. 4 out of 211 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Stayed 1 night in May 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, Clean and Rooftop Deck

Beautiful hotel with very comfortable rooms and excellent breakfast. The furniture was unique and comfortable through. Best selection of well designed chairs and couches throughout the building created a cozy atmosphere. The rooftop bar and deck had great service and scenery. Area is very walkable with many sites and restaurants nearby.
Stayed 2 nights in Apr 2025

8/10 Good

Eugenio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Riki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Good hotel and clean room. The place close to everything in the city.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Stayed 2 nights in Jan 2025

10/10 Excellent

Dariana

Stayed 3 nights in Dec 2024

6/10 Okay

Emiliana

Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024

8/10 Good

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room and well serviced. Very small for two people, especially with lugguage. No fridge, no laundry or room service. Lobby and roof top bar were great.
Stayed 4 nights in Oct 2024

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

JUAN, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities

Lobby is beautiful but rooms are meh.

Room was very small and lacked amenities that are pretty standard in rooms at this price point: no mini fridge, no coffeemaker in the room, no closet.
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no place for suitcases. No storage in the room. Walking space around bed extremely tight. Night stands so small nothing can fit on it. No place to hang up stuff. The only good thing in the room was the bed- it was very comfortable.
Stayed 3 nights in Jul 2024

6/10 Okay

Ewen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel with wonderful rooftop bar. Rooms are very small but bed is comfortable. Lack of tea and coffee making facilities and no room fridge or mini bar was disappointing and the lack of a wardrobe was inconvenient. Otherwise, very clean and well located. Would consider again but would prefer somewhere more spacious with better in room facilities.
Stayed 3 nights in Jul 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor response time to incoming phone calls!

My train was delayed by over two hours. I had someone waiting in the lobby. I tried calling the hotel and was put on hold for fifteen minutes. I sent a message, as I was directed to requesting a callback. The message said I would get an email. NO CALLBACK. NO EMAIL. When I arrived at the hotel, there were three associates at the reception desk. When I told them what happened, they were indifferent. I don’t blame them. They’ve just never been trained in the art of customer service. Can’t wait to see the bill for fifteen minutes of roaming charges. An additional delight!
Stayed 2 nights in Jul 2024

10/10 Excellent

Vahid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

The rooms were clean, the atmosphere of the room was a little cramped. It did not have extra accessories such as slippers, toothbrush, etc. Although my room was next to the street, no sound came inside. Breakfast was also great. Only the price is a bit expensive.
Stayed 3 nights in Jun 2024

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Disappointed

Nice hotel but terrible policies. I booked the room a month in advance and the price had dropped so when asked for the new lower price or even some kind of compensation like an upgrade, I was met with a resounding NO. They said they were unable to do anything for me period. I travel a lot and I would have come back there if they had any customer service whatsoever. The rooms are also tiny with no ability to make tea or coffee. I was also met with NO they do not have a kettle for use. Bar is gorgeous. They clearly spent a lot of their money there.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish lobby and rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Duncan

Stayed 2 nights in May 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Hamburg!
Stayed 2 nights in May 2024