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"Excellent stay and nice and very pleasant staff (with one exception though, a lady that probably was tired and lectured us when we did not have the ca ... " More

By a verified traveler on Thu 23 Sep 2021

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Hotel Description

3-star hotel near Miniatur Wunderland, connected to a shopping center

City center stay

Your stay at this Hamburg City Center hotel places you within 2 miles (3 km) of Miniatur Wunderland and Elbe Philharmonic Hall. Museum of Arts and Crafts Hamburg and Moenckebergstrasse are also within half a mile (1 km).

Free breakfast

Self parking is available and the hotel's multilingual staff can provide around-the-clock assistance. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Luggage storage and a safe deposit box are also provided.

Basic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Economy Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Basic Single Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Novum Hotel Eleazar City Center ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novum Hotel Eleazar City Center

Everyone (1)
5 out of 5
Excellent stay and nice and very pleasant staff (with one exception though, a lady that probably was tired and lectured us when we did not have the card one evening when asking for our keys). Breakfast was exactly what is needed! Thank you, we will repeat whenever we return to Germany

Posted by , from POTOMAC on Sep 23, 2021

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Comment from Hotel Management

Sep 24, 2021 by Novum Hotel Eleazar Hamburg

Dear guest, Thank you so much for your very good rating. We are happy that you had an excellent stay with us but we regret that you had issues to get your key without the card one evening. Of course we have to check the card before you will get your key because of the safety. We sincerely apologize if our staff did not find the appropriate way to explain this to you. We are looking forward to your next stay at our hotel. With best regards Your Novum Hotel Eleazar Hamburg team

2 out of 5
Not a good hotel, would not stay there again. The only two good things were: very pleasant staff and very close proximity to the train station. The rest was bad: pillows and blankets are tiny and not adequate (I had to fold the pillow four times to get it not to be flat); shower water would change the temperature on a whim; room would be either too cold or too hot -- no constant temperature; and most importantly -- the windows of the room face the street and it was very loud-- there were always someone talking, singing, fighting, cursing, etc. outside of the room and we would hear all of that. Similarly, we could hear everything that was going on in the corridor. The breakfast was ok, though.

Posted by on Dec 27, 2018

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About the Novum Hotel Eleazar City Center

Location Bremer Reihe 12-14, Hamburg, HH 20099

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and a front desk safe are also featured at the business-friendly Novum Hotel Eleazar City Center. Parking is available for a fee. This 3-star Hamburg hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Hamburg (ZMB-Hamburg Central Train Station) (0.3 km / 0.2 mi)
  • Metro station: South Central U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novum Hotel Eleazar City Center offers 104 accommodations with safes and hair dryers. These individually furnished accommodations include desks. Televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows guide to reopening vacation rentals (DTV & DFV - Germany)
  • Staffed front desk
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 15 per day
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Facilities fee: EUR 9.90 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eleazar Novum Hotel
  • Novum Eleazar City Center
  • Novum Eleazar City Center Hamburg
  • Novum Hotel Eleazar
  • Novum Hotel Eleazar City Center
  • Novum Hotel Eleazar City Center Hamburg
  • Eleazar Novum Hamburg
  • Novum Eleazar City Center
  • Novum Hotel Eleazar City Center Hotel
  • Novum Hotel Eleazar City Center Hamburg
  • Novum Hotel Eleazar City Center Hotel Hamburg

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.