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Hotel Helgoland

3.5 star property
3.5-star hotel near Hagenbeck Zoo

Choose dates to view prices

Photo gallery for Hotel Helgoland

Lobby
Single Room | Living area | LED TV
Exterior
Restaurant
Single Room | Premium bedding, Select Comfort beds, individually decorated, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Kieler Strasse 173-177, Hamburg, HH, 22525
  • Place, Theatre Neue Flora
    ‪5 min drive‬
  • Place, Altonaer Volkspark
    ‪5 min drive‬
  • Place, Hagenbeck Zoo
    ‪5 min drive‬
  • Airport, Hamburg (HAM)
    ‪20 min drive‬

Room options

View all photos for Single Room

Single Room | Premium bedding, Select Comfort beds, individually decorated, desk

Single Room

8.0 out of 10
Very good
(4 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, Select Comfort beds, individually decorated, desk

Comfort Double Room

8.0 out of 10
Very good
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, Select Comfort beds, individually decorated, desk

Standard Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hamburg

Eimsbuettel stay.Your stay at this Eimsbuettel hotel places you within 3 miles (5 km) of Hagenbeck Zoo and Trabrennbahn Hamburg Bahrenfeld. Volksparkstadion and Barclays Arena are also within 3 miles (5 km).

What's nearby

  • Holsten Brewery - 4 min drive - 1.2 miles
  • Theatre Neue Flora - 5 min drive - 1.2 miles
  • Altonaer Volkspark - 5 min drive - 1.5 miles
  • Hagenbeck Zoo - 5 min drive - 1.6 miles
  • University of Hamburg - 6 min drive - 1.9 miles

Getting around

  • Tiedemannstraße Bus stop - 7 min walk
  • Lutterothstrasse U-Bahn - 12 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Green Papaya - ‬10 min walk
  • ‪Cafe MAY - ‬7 min walk
  • ‪San Burrito - ‬10 min walk

About this property

Hotel Helgoland

3.5-star hotel near Hagenbeck Zoo
As a guest of Hotel Helgoland, you'll find a library, multilingual staff, and tour/ticket assistance. Event space at this hotel measures 1615 square feet (150 square meters) and includes conference space. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Hotel Helgoland also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Hamburg hotel.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 1983
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Hotel Helgoland offers 110 accommodations with hair dryers and fans. These individually decorated accommodations have separate sitting areas. Select Comfort beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: EUR 17 for adults and EUR 17 for children
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Library

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Individual decor
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 26.0 per night.
  • Cribs (infant beds) are available for EUR 20 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 17 for children
  • Self parking fee: EUR 10 per night
  • Crib (infant bed) fee: EUR 20 per night
  • Rollaway bed fee: EUR 26.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Helgoland Hamburg
Helgoland Hotel
Hotel Helgoland
Hotel Helgoland Hamburg
Hotel Helgoland Hotel
Hotel Helgoland Hamburg
Hotel Helgoland Hotel Hamburg

Frequently asked questions

How close is Hotel Helgoland to the airport?

Hotel Helgoland is 10.7 mi (25-min drive) away from the Hamburg Airport (HAM) airport, the closest popular airport to the property.

Does Hotel Helgoland have an airport shuttle?

Airport shuttle services are not available at Hotel Helgoland.

How close is Hotel Helgoland to the beach?

This hotel is 5.2 mi (25-min drive) from Övelgönne and 8.4 mi (41-min drive) from inoffizieller FKK Strand. Don't forget your sunscreen!

Does Hotel Helgoland offer free breakfast?

Free breakfast isn’t provided at Hotel Helgoland, but buffet breakfast is offered for a fee of EUR 17 for adults and EUR 17 for children. It's available every day from 6 AM to 11 AM.

Is there a casino at Hotel Helgoland?

No, there is no casino at this hotel, but Casino Reeperbahn (5-min drive) and Casino Esplanade (6-min drive) are nearby.

What time is check-in at Hotel Helgoland?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel Helgoland?

Free parking is not available at this hotel. Self parking is available for EUR 10 per night.

Does Hotel Helgoland have a pool?

Hotel Helgoland does not have a pool.

Does Hotel Helgoland have a spa?

There are no spa services available at this hotel.

How close is Hotel Helgoland to downtown Hamburg?

Hotel Helgoland is 2.8 mi away from Hamburg.

Hotel Helgoland Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 147 reviews
Rating 8 - Good. 74 out of 147 reviews
Rating 6 - Okay. 40 out of 147 reviews
Rating 4 - Poor. 10 out of 147 reviews
Rating 2 - Terrible. 1 out of 147 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aakash

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay in. Gives the antique feel but clean. There is no body cream so bring your own.
Stayed 6 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2024

10/10 Excellent

Kendra, Verona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for access to public transportation to explore Hamburg
Stayed 1 night in Apr 2022

10/10 Excellent

EDDA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good service from staff but room was very hot despite cool weather outside and traffic was loud when windows were opened. Also the WiFi was terrible.
Stayed 1 night in Oct 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, room comfort

Good Hotel

View is amazing over breakfast. Rooms as typical if area. Very Germanic in style. It needs a refurbishment but still OK.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

Remote hotel catering for bus tour groups

I don't know whether there was an event on but my visit to Hamburg seemed to coincide with lots of hotels being full or being eye-wateringly expensive. I opted for this one as the most reasonable of what was left, even then I feel it was not great value. If you can find it, it's a good 10-15 mins walk from the nearest s-bahn station on a busy road, quite a way North of the centre. The building wasn't especially dated as other revues have said, the rooms average and the staff were friendly. As I didn't arrive until 11pm I was very grateful they were still open.
Stayed 2 nights in Jun 2017

8/10 Good

Jaroslav

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a bit of a soulless part of Hamburg but everything was ok. Staff were friendly and all the facilities were fine.

6/10 Okay

Verified traveler

Liked: Cleanliness

Satisfactory for a short stay.

Pleasant staff. Satisfactory for a short stay. Would stay again.

8/10 Good

bjam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean & comfortable

but not so close to a train station, fine if you want to take the time to get to know the bus routes.

8/10 Good

Marco V., Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience overall;

It was a good experience overall. Nice room, professional staff, I got good info on how to reach nearby stations etc. I would come back.

6/10 Okay

Jaho, Florida

Liked: Cleanliness, staff & service, room comfort
Just a one night stay before getting on a flight. Room and shower ok, food in Restaurant good. Looks a bit run down but for one night ok..

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Friendly staff, nice breakfast. The hotel is in a fairly quiet suburb with not much nearby but the hotel restaurant is fine. About 10 mins walk from an S-bahn station. Free wifi.

6/10 Okay

Sophia

Traveled with group
Stayed 1 night in Oct 2025

8/10 Good

Elene

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Håkan

Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Die Geräusche der Straße waren sehr laut und die Matratze war hart.
Stayed 1 night in Apr 2025

8/10 Good

Katrin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Kirsten

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025