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Hotel Description

Family-friendly 4.5-star hotel near University Medical Center Hamburg-Eppendorf

Near the airport

Your stay at this Hamburg-Nord hotel places you within 3 miles (5 km) of Stadtpark and University Medical Center Hamburg-Eppendorf. Lufthansa Technik AG and Sporthalle Hamburg are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 3 restaurants, a bar/lounge, and a 24-hour fitness center. Families will appreciate the bowling alley, barbecue grills, and supervised childcare. Enjoy the sauna and perks like free WiFi.

Free WiFi, flat-screen TVs

The 105 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include minibars and rainfall showerheads.

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$105* Per night/room Jun 6 - Jun 7

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Garden View (Quiet Location)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

About the Best Western Premier Alsterkrug Hotel

Location Alsterkrugchaussee 277, Hamburg, HH 22297

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Premier Alsterkrug Hotel offers its guests a sauna and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2669 square feet (248 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Best Western Premier Alsterkrug Hotel. A cruise ship terminal shuttle and a bus station shuttle are available for a fee. Parking is available for a fee. This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2669 sq ft of conference space
  • 248 sq m of conference space
  • Built in 1985
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Bowling alley on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Orly Airport (ORY) (913.6 km / 567.7 mi)
  • Train station: Barmbek Station (5.9 km / 3.6 mi)
  • Property shuttles: Cruise terminal shuttle and bus station shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Best Western Premier Alsterkrug Hotel offers 105 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. A pillow menu is available. 23-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and portable fans. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM.

Restaurant Alsterkrug - This restaurant specializes in German cuisine and serves lunch and dinner.

Bierstube - This restaurant specializes in German cuisine and serves lunch and dinner. Open daily.

Kegelbahn - This restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Bowling alley on site
  • Golfing nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Uncovered self parking fee: EUR 3 per day
  • Covered valet parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alsterkrug
  • Alsterkrug Hotel
  • Best Western Alsterkrug
  • Best Western Premier Alsterkrug
  • Best Western Premier Alsterkrug Hamburg
  • Best Western Premier Alsterkrug Hotel
  • Best Western Premier Alsterkrug Hotel Hamburg
  • Hotel Alsterkrug Best Western
  • Best Premier Alsterkrug
  • Best Western Premier Alsterkrug Hotel Hotel
  • Best Western Premier Alsterkrug Hotel Hamburg
  • Best Western Premier Alsterkrug Hotel Hotel Hamburg

You should know

  • Best Western Premier Alsterkrug Hotel offers transfers from the cruise terminal (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.