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Baymont by Wyndham Hagerstown

2.5-star property
431 Dual Highway, Hagerstown, MD 1-855-201-7819

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2.8 out of 5
See all 23 Travelocity Reviews

"Needs renovation. Only 2 towels in room & 1 bar os soap. Coffee maker but no coffee " More

By a verified traveler on Sun 08 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Hagerstown Premium Outlets in Hagerstown

City center stay

You'll find Hagerstown Suns Municipal Stadium and Maryland Theater within a 15-minute walk of this Hagerstown hotel. Hagerstown Premium Outlets and Washington County Museum of Fine Arts are also within 3 miles (5 km).

Free perks

This hotel features a 24-hour fitness center, a spa tub, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 86 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Baymont by Wyndham Hagerstown ratings based on 23 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Baymont by Wyndham Hagerstown

Everyone (15) Couples (2) Family (4)
1 out of 5

Posted by on Jul 4, 2021

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1 out of 5
Horrible Oder, Very Dirty, Bugs, Non-Smoking is really smoke filled, Poor Deco, Very low-end clientele.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 29, 2021 by General Manager

While we were so happy to have you and your family as our guests recently, we are saddened by your negative review. Please accept our sincere apology for the slight smell of smoke that you encountered as that is something we do not want to have here at the hotel. Although we are a non-smoking property, we occasionally have a guest who does not comply nor care about the lingering odor this infraction creates for others. We will investigate and take corrective measures to remove any residual traces of smoke in guest rooms and will increase monitoring to catch offenders who choose to ignore the non-smoking policy. Our pest control contractor will be contacted regarding your claim of seeing insects at our property. Unfortunately, despite our regular and scheduled pest control measures we do occasionally have a report of an insect in a guestroom or in a public space. We will certainly discuss your comments with our contractor and follow their guidance regarding any change or increase to our usual pest control measures. We will also speak with our housekeeping staff regarding your feedback and relay the need to pay closer attention to in-room and property-wide cleaning efforts. We hope that you otherwise enjoyed your time in the Hagerstown area.

1 out of 5
This was the worst hotel I have ever been too. We checked in and had our doubts right away...was hot, smelled and looked very run down. The area around the hotel and even the lobby felt unsafe and made us uncomfortable. We decided to go up to the room to check it out without bringing any of our belongings... It was extremely hot, dirty and smelly.... The sink was literally almost off the wall in the bathroom and everything looked very old and run down. The smell turned my stomach and we decided to leave. Neither of us would have felt comfortable or safe sleeping in those beds and remaining in that environment.We called the front desk and told them we would not be returning or using the room and the girl said that she would make sure to note that we checked out and did not stay. The girl at the front desk was very nice and we know that this had nothing to do with her.

Posted by on May 24, 2021

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Comment from Hotel Management

May 25, 2021 by General Manager

While we appreciate you including us in your plans to visit the Hagerstown area, we are extremely disappointed to learn that you did not have the pleasant visit you hoped for. As we strive to provide superior customer service and a clean and comfortable guestroom for all our guests, we will certainly research your comments and make any necessary changes. Please accept our apology for any inconvenience you experienced at our hotel and we will be sure to discuss your comments with our staff and have this researched immediately. We are sorry you ultimately did not spend the night but hope that the rest of your travels went well.

2 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 9, 2021 by General Manager

Thank you for being a recent guest of ours here in Hagerstown. It is unfortunate that you did not have a more pleasant visit as we hoped you would. If there was anything that we could have done to make your stay more relaxing we hope you discussed this with our staff. Thank you.

1 out of 5
This is quite possibly one of the worst hotels I have ever seen. I checked in amongst people that were looking to rent a room by the hour. (I should have walked away then but i had just driven 12 hours and was exhausted) Walking to the room the entire floor reeked of cigarettes' and weed smoke. There were several bags of trash in the hallway. When I got to my room I immediately noticed stains on the bed. Upon further investigation, the sheets were covered in cigarette burns. That coupled with the several stains on the carpet and the dirty bathroom, I called to request a different room. When I was able to get in to the second room, it was even worse. I left immediately and went down the street to a beautiful hotel.

Posted by on May 11, 2021

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Comment from Hotel Management

May 19, 2021 by General Manager

While we were grateful that you selected our Baymont hotel in your travel plans recently, we are terribly disappointed to know that your experience was not better and your departed early. Room cleanliness and guest satisfaction are of utmost importance to us, so we are quite dismayed to see that your visit was not at the quality level we normally deliver. Your findings are unacceptable and we are truly sorry. Our staff has been notified and we will be sure that extra attention is given to avoid these deficiencies in the future. We hope that you otherwise had a pleasant time traveling through or visiting the Hagerstown area.

2 out of 5
Although the location is perfect., the property is not clean at all., super dirty., and for a non-smoking hotel the entire property smelled like a pack of Marlboro Lights!! Wouldn’t recommend this place to anyone!!! 1 out of 10!

Posted by , from West Va on Oct 17, 2020

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Comment from Hotel Management

Oct 21, 2020 by General Manager

We strive to provide a quality experience for all our guests and we are very sorry that you did not have the enjoyable stay we all hoped that you would. Guest satisfaction and feedback are very important to us and we will share your remarks with our staff to determine where corrections and improvements are needed. Despite what occurred, we hope you enjoyed your visit to the Hagerstown area.

4 out of 5
Needs renovation. Only 2 towels in room & 1 bar os soap. Coffee maker but no coffee

Posted by , from Watertown ct on Mar 8, 2020

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Comment from Hotel Management

Mar 11, 2020 by General Manager

Thank you for choosing Baymont in your travel plans and for your candid feedback as we strive to deliver great service to our guests. Please accept our apology if there weren’t enough supplies ready when you arrived in you room but hopefully our staff quickly remedied that for you. We hope you otherwise had a restful experience and your stay was pleasant. The onsite 24-hour Hagerstown Diner is a great asset to have at the hotel for guests wanting to get a meal or snack any time of day. We appreciate your patronage and hope you’ll visit again.

5 out of 5

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 24, 2019 by General Manager

Thank you so much for the perfect review score! It was our pleasure to provide you with a clean, comfortable guest room and superior, friendly service. We’re confident that our location worked out well for your needs and that you made the most of our convenient hotel amenities. Hopefully you began your mornings with a visit to our complimentary hot and cold breakfast buffet and ended your evening with delicious food and drinks at our on-site 24-hour Diner. Do come back and be our guest again!

5 out of 5
The room was quiet, with a well thought out design. Breakfast was good with a good selection.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 29, 2019 by General Manager

It was our pleasure to provide you with a spacious, clean and comfortable guestroom and we’re glad you chose us in your travel plans. It’s terrific that you enjoyed our extensive complimentary hot and cold breakfast buffet which is usually quite popular with our guests. We hope you appreciated the convenience of our on-site 24-hour diner or enjoyed our spacious pool deck area where people can sit and relax or utilize our barbeques for their own grilling pleasure. Please come back again to be our guest!

4 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by General Manager

It's so nice that you had a good stay with us. We appreciate your positive review and trust that you experienced great customer service and found your accommodations to be spacious and clean. Hopefully you enjoyed the convenience of our complimentary hot and cold breakfast buffet each morning as well as our very own on-site Diner for delicious food around the clock. Guests also rave about our on-site Coffee Shop, J.P. Minos, for delicious gourmet coffee drinks and smoothies, and we hope you had a chance to enjoy that amenity, as well. We hope you’ll consider staying with us the next time you’re in the area.

About the Baymont by Wyndham Hagerstown

Location 431 Dual Highway, Hagerstown, MD 21740

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Baymont by Wyndham Hagerstown offers its guests a seasonal outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 2 meeting rooms available. Barbecue grills, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Baymont by Wyndham Hagerstown. Self parking is free. This Hagerstown hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 5 levels
  • 8039 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hagerstown, MD (HGR-Hagerstown Regional) (10.2 km / 6.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Baymont by Wyndham Hagerstown offers 86 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers. This Hagerstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Fan
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Hagerstown Family Diner - Onsite diner. Open 24 hours.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Masks are compulsory at the property for guests without full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Grand Venice Hotel Wedding
  • Grand Venice Wedding Hagerstown
  • Grand Venice Wedding
  • Baymont Inn Hagerstown Hotel
  • Baymont Inn Hagerstown
  • Baymont Wyndham Hagerstown Hotel
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  • Best Western Grand Venice Hotel Wedding Conference Center
  • Baymont Inn Suites Hagerstown
  • Baymont by Wyndham Hagerstown Hotel
  • Baymont by Wyndham Hagerstown Hagerstown
  • Baymont by Wyndham Hagerstown Hotel Hagerstown

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:30 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.