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Swiss Holiday Park Resort

4.0 star property
Family-friendly ski hotel with 4 restaurants

Choose dates to view prices

Photo gallery for Swiss Holiday Park Resort

Indoor pool, outdoor pool, open 7 AM to 8:00 PM, free cabanas
Sauna, hot tub, body treatments, aromatherapy, hot stone massages
Superior Room, 1 Double Bed with Sofa bed (Design Double Room with Balcony in th) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets
4 restaurants, lunch, dinner served; local and international cuisine
Standard Room, 1 Double Bed, Terrace (Design Double Room with Terrace in th) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Parking available

Explore the area

View in a map
Dorfstrasse 10, Morschach, SZ, 6443
  • Weg der Schweiz
    ‪5 min walk‬
  • Fronalpstock
  • Fronalpstock Cable Car

Room options

View all photos for Suite, Multiple Beds (Standard 4.5-room apartment)

Suite, Multiple Beds (Standard 4.5-room apartment) | Living area | Flat-screen TV, foosball, table tennis, heated floors

Suite, Multiple Beds (Standard 4.5-room apartment)

  • 968 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Standard Double Room without Balcony )

Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed (Standard Double Room without Balcony )

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Design Double Room without Terrace in)

Standard Room, 1 Double Bed (Design Double Room without Terrace in) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed (Design Double Room without Terrace in)

8.0 out of 10
Very good
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed (Design Double Room with Balcony in th)

Superior Room, 1 Double Bed with Sofa bed (Design Double Room with Balcony in th) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Superior Room, 1 Double Bed with Sofa bed (Design Double Room with Balcony in th)

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Standard 2.5-room apartment)

Room, Multiple Beds (Standard 2.5-room apartment) | Living area | Flat-screen TV, foosball, table tennis, heated floors

Room, Multiple Beds (Standard 2.5-room apartment)

8.4 out of 10
Very good
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Terrace (Design Double Room with Terrace in th)

Standard Room, 1 Double Bed, Terrace (Design Double Room with Terrace in th) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed, Terrace (Design Double Room with Terrace in th)

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Multiple Beds (Standard 3.5-room apartment)

Suite, Multiple Beds (Standard 3.5-room apartment) | Living area | Flat-screen TV, foosball, table tennis, heated floors

Suite, Multiple Beds (Standard 3.5-room apartment)

7.4 out of 10
Good
(3 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Room, Multiple Beds (Hostel room for 6)

Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Basic Room, Multiple Beds (Hostel room for 6)

  • 172 sq ft
  • Sleeps 6
  • 6 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed (Classic Family Room with Balcony in t)

Flat-screen TV, foosball, table tennis, heated floors

Standard Room, 1 Double Bed with Sofa bed (Classic Family Room with Balcony in t)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Basic Room, 2 Twin Beds (Hostel room for 2)

Basic Room, 2 Twin Beds (Hostel room for 2) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Basic Room, 2 Twin Beds (Hostel room for 2)

  • 86 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Hostel room for 4)

Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, Multiple Beds (Hostel room for 4)

8.0 out of 10
Very good
(2 reviews)
  • 129 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, Multiple Beds (Standard Family Room with Balcony in )

Standard Room, Multiple Beds (Standard Family Room with Balcony in ) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, Multiple Beds (Standard Family Room with Balcony in )

  • 387 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Standard Double Room with Balcony in )

Standard Room, 1 Double Bed (Standard Double Room with Balcony in ) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed (Standard Double Room with Balcony in )

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed (Standard Family Room Light with Balco)

Standard Room, 1 Double Bed with Sofa bed (Standard Family Room Light with Balco) | Hypo-allergenic bedding, soundproofing, free WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed (Standard Family Room Light with Balco)

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Morschach

Mountain retreat .Within 6 miles (10 km) of this Morschach hotel, you'll find Tellsplatte and Bundesbriefmuseum. Hauptplatz is within 6 miles (10 km) and Beckenried - Klewenalp is within 20 miles (32 km).

What's nearby

  • Weg der Schweiz - 5 min walk - 0.3 miles
  • Seilbahn Brunnen Urmiberg - 5 min drive - 2.8 miles
  • Standseilbahn Schwyz-Stoos - 10 min drive - 5.1 miles
  • Ruetli Meadow - 32 min drive - 4.0 miles
  • Burgenstock - 41 min drive - 28.1 miles

Getting around

  • Brunnen Station - 5 min drive
  • EuroAirport Airport (BSL) - 90 min drive

Restaurants

  • Stoos Lodge
  • Gipfelrestaurant Fronalpstock
  • Alpstubli
  • ‪Birdy‘S - ‬3 min drive
  • ‪Swiss Holiday Park Sports Bar - ‬1 min walk

About this property

Swiss Holiday Park Resort

Family-friendly ski hotel with 4 restaurants
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Swiss Holiday Park Resort helps provide the perfect winter holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool, and a children's pool. For a fee, parking is available.

This 4-star Morschach hotel is smoke free.

  • 123 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • No smoking on site
  • Coffee shop
Swiss Holiday Park Resort offers 123 accommodations. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Sauna, steam room

Stoos Lodge

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 237 reviews
$154 nightly
The price is $168
Sep 14 - Sep 15
Total with taxes and fees
Stoos Lodge

Property amenities

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free ski shuttle
  • Self parking on site (CHF 12 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CHF 27 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Lazy river
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 30-inch flat-screen TV

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

More

  • Heated floor
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swiss Holiday Park Resort

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for CHF 20.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-17 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 27.00 per person
  • Self parking fee: CHF 12 per night
  • Crib (infant bed) fee: CHF 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 7 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Swiss Holiday Park
Swiss Holiday Park Hotel
Swiss Holiday Park Hotel Morschach
Swiss Holiday Park Morschach
Swiss Holiday Park Resort Morschach
Swiss Holiday Park Morschach
Swiss Holiday Park Resort Hotel
Swiss Holiday Park Resort Morschach
Swiss Holiday Park Resort Hotel Morschach

Frequently asked questions

How close is Swiss Holiday Park Resort to the airport?

Swiss Holiday Park Resort is 90.6 mi (90-min drive) away from the EuroAirport Airport (BSL) airport, the closest popular airport to the property.

How much does it cost to stay at Swiss Holiday Park Resort?

As of Aug 28, 2025, prices found for a 1-night stay for 2 adults at Swiss Holiday Park Resort on Sep 7, 2025 start from $304.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Swiss Holiday Park Resort have an airport shuttle?

Airport shuttle services are not available at Swiss Holiday Park Resort.

Does Swiss Holiday Park Resort offer free breakfast?

Free breakfast isn’t provided at Swiss Holiday Park Resort, but buffet breakfast is offered for a fee of CHF 27.00 per person. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Swiss Holiday Park Resort?

No, there is no casino at this hotel.

What time is check-in at Swiss Holiday Park Resort?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Swiss Holiday Park Resort?

Free parking is not available at this hotel. Self parking is available for CHF 12 per night.

Does Swiss Holiday Park Resort have a pool?

Swiss Holiday Park Resort features an indoor pool, an outdoor pool, and a children's pool. Guests can enjoy pool access from 7 AM to 8:00 PM.

Does Swiss Holiday Park Resort have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine and al fresco dining.

Does Swiss Holiday Park Resort have a spa?

This hotel has a spa, which features body scrubs, massages, and facials.

How close is Swiss Holiday Park Resort to downtown Morschach?

Swiss Holiday Park Resort is 0.1 mi away from Morschach.

Swiss Holiday Park Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 192 out of 416 reviews
Rating 8 - Good. 155 out of 416 reviews
Rating 6 - Okay. 40 out of 416 reviews
Rating 4 - Poor. 14 out of 416 reviews
Rating 2 - Terrible. 15 out of 416 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

April

Traveled with family
Liked: Cleanliness, property conditions & facilities
Was not very impressed by this property. They charge you to rent towels andthey don’t even make the beds. The restaurant charges for tapwater. They just don’t treat you like a guest and it’s very inconvenient and annoying to be nickel and dime for every little thing. The pool was overly packed with people. The location is gorgeous and kids loved the playground
Stayed 2 nights in May 2025

6/10 Okay

Sunil

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is located in a beautiful area, surrounding the alps. But We had issues with how it was presented on expedia, it is advertised as a resort, but when we got there, they put us in what they called as a holiday home. No towels/ toiletries were provided, we had to find a store to buy some toiletries. we had to clean the room and take out trash before we left. I don’t have any problem doing these things, but then don’t call it a resort. The pool is not located in the same building as the rooms and is not very easy to get it, we didn’t get to use it at all. The on site restaurant Siam had really good Thai food.
Stayed 5 nights in May 2025

10/10 Excellent

binah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great vacation for families

super nice receptionists, great place for a perfect vacation. amazing amenities. location location!
Stayed 6 nights in May 2025

8/10 Good

Akyol

Stayed 2 nights in Apr 2025

10/10 Excellent

Manuela

Stayed 1 night in Dec 2024

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Pam

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Area is beautiful. The room has zero amenities. Room feels sterile and uninviting. Stark lighting, dirty furniture and uncomfortable bed and pillows. The outdoor location is very beautiful or I would give 1 star.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the friendly staff
Stayed 1 night in Sep 2024

6/10 Okay

LANNON

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
No towels in the apartment. You have to ask for them and they cost $11 per person.
Stayed 2 nights in Aug 2024

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely bring your own towels! And understand that food in Switzerland is expensive. Other than that this is an amazing location in the hills with beautiful views of the lake and surrounding mountains. There is something for all ages and you can take a morning hike up above Morschach for more spectacular views. The pool area kept the kids entertained for an entire day. Our family of 6 loved this resort.
Stayed 3 nights in Aug 2024

6/10 Okay

Margaret

The beds were comfy, the view was great, and I enjoyed the breakfast, but the smell was a bit weird near the hostel entrance.
Stayed 3 nights in Aug 2024

6/10 Okay

Khaled

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Swimming Area
Stayed 3 nights in Aug 2024

10/10 Excellent

Nazih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hostel part of the resort and had a room with two sets of bunk beds, which led out to a huge shared deck area and also had a very large common area that overlooks the resort. We had chosen this place for a bit of respite on a backpacking tour of Europe (myself and my two teens) and it did not disappoint. We loved the pool area, there are some nice walking trails, and there is a little farm there. We would eat breakfast in the morning on the deck listening to the cow bells as they roamed the field and enjoy the view of the mountains. The food was good but we really only tried the buffet for breakfast, the pizza/pasta restaurant for dinners, and the pool snack bar/restaurant for lunches. We appreciated we could just charge things to our room by tapping our wristbands. The little store was helpful for additional snacks if wanted. Staff were helpful and friendly, room was clean, bedding was comfortable. We would definitely return and our only regret was the short amount of time we had there.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
stay was very nice once we overcome the shock that our room wasn't a hotel room but rather a holiday home. it is not clearly states that the specific room (which is right next to other rooms) doesn't include housekeeping, towels etc. i think knowing that in advance would help as it would not change my decision of staying at swiss holiday park, just make me come better prepared
Stayed 5 nights in Jul 2024

10/10 Excellent

Sadie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem in Switzerland. I had a terrific experience from the moment I arrived until the moment i left. The sound of the cow bells, the birds, the view of the mountains, everything was just magical! The room was beautiful and clean, very cozy and spacious.
Stayed 6 nights in Jul 2024

2/10 Terrible

Kanwal

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Bugs, no air conditioning and zero amenities

Stayed 3 nights in Jul 2024

10/10 Excellent

KRISHNA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing around this place is too good and cannot express in words
Stayed 5 nights in Jul 2024

10/10 Excellent

Mehmet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It has a great location and great place for family with children. Children loves the farm. Just the they could not ride at the gocar, it is always closed , one of the poor point , thats it.
Stayed 4 nights in Jun 2024

2/10 Terrible

Pantea

Traveled with family and small children
Disliked: Staff & service
This hotel is not what you expect. Be careful when booking this hotel. They don't provide you with towels and charge you $10 for each towel. They make you clean the rooms and take out the trash. If you don't they charge you. I booked two rooms for my family to stay at a nice resort, instead they gave me two apartments that I didn't not ask for. It basically ruined our trip as we had to pay for everything despite the fact that they charged us $1400 for 2 nights. When I complained they said it's because you booked through Expedia.
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Tariq B

Traveled with family
Disliked: Property conditions & facilities
Terrible experience! The coustmer service is un professional treat us bad. We were put in a Hostle not in the Hotel. We booked this hotel for 4 nights family of 4 people. But, there were only 2 bed in the bed room. One person sleep on the sofa in living room for all 4 nights. No one came to clean the room. We have Terrible experience, bad treatment. We should get a full refund for this trip.
Stayed 4 nights in Jun 2024

10/10 Excellent

Maria, Saint Johns

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! 💫
Stayed 1 night in Jun 2024

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

4/10 Poor

Beatriz

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at Expedia page and they completely disregard it because they all based there self that we reserved the hotel though out Expedia and not directly with them. Completely different room of what we reserved on Expedia, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.
Stayed 10 nights in Jan 2024